Regarding issue with resolve notification send to requester
The requester has to delete his / her browsing history every time to close any resolved ticket.
When the requester clicked on the link to close the ticket he got the message “You are not authorized to view this page. (Requesters are allowed to closed their own resolved requests)
He deleted his internet browsing history and then clicked on the same link.He was able to close the ticket after that.
Tried using different browsers, same issue on all the browsers.
When the requester clicked on the link to close the ticket he got the message “You are not authorized to view this page. (Requesters are allowed to closed their own resolved requests)
He deleted his internet browsing history and then clicked on the same link.He was able to close the ticket after that.
Tried using different browsers, same issue on all the browsers.
Topic Participants
Vrushali Gaikwad
Joshua - Set3 Solutions
christopher banks
Dinesh Bhaskaran