Generate technician wise report in tabular format with Custom details
Dear Team
We need to generate the report with following details in tabular format.
Tool Used: Manage engine Service desk Plus
Report should be technician wise :
1. Total Closed Call
2. Total Pending Call
3. Total On Hold Call
4. Total SLA Violated Call
Data base: Inbuilt Database in Windows
Please suggest and guide me.
Thanks for Advance.
We need to generate the report with following details in tabular format.
Tool Used: Manage engine Service desk Plus
Report should be technician wise :
1. Total Closed Call
2. Total Pending Call
3. Total On Hold Call
4. Total SLA Violated Call
Data base: Inbuilt Database in Windows
Please suggest and guide me.
Thanks for Advance.