Alert Technician notification not working with a Business Rule
Hello,
I have a business rule configured with an action of Assign to Technician and also have the notification rule on to alert technician by email when a request is assigned. The notification rule doesn't seem to be working, but the tickets are being assigned properly. The technician never receives an email. Is this not the intended function of that particular notification rule? Does the technician have to be auto-assigned in order to trigger that notification?
9.4 Build 9413
Thanks,
Josh
I have a business rule configured with an action of Assign to Technician and also have the notification rule on to alert technician by email when a request is assigned. The notification rule doesn't seem to be working, but the tickets are being assigned properly. The technician never receives an email. Is this not the intended function of that particular notification rule? Does the technician have to be auto-assigned in order to trigger that notification?
9.4 Build 9413
Thanks,
Josh