ServiceDesk Plus MSP - version 9.4 - Build - 9409 Released
Dear User(s)
We released ServiceDesk Plus MSP - version 9.4 - Build - 9409
Please refer to the Migration path table available here and upgrade to our latest build
We highly recommend our users to do the upgrade in a test environment first.
Issues fixed
SDPMSP-11370 : Date criteria is not working properly in certain cases in custom view filters.
SDPMSP-11582 : Unable to save Service catalog workflow when any of the configured approvers has been deleted from the product.
SDPMSP-11768 : Unable to edit a support group in certain cases.
SDPMSP-11814 : Telephony Integration is not working in a certain instance.
SDPMSP-11885 : Task summary count under Tasks is not shown based on the account selected.
SDPMSP-11917 : CTI Integration: In Telephony call popup, when an incoming number starts with 0 , then 0 is not displayed.
SDPMSP-12149 : Incident Template - 'Available Groups' under 'Associate Groups to Template' is not populated when Support Group name contains a single quote (').
SDPMSP-12150 : ZipSlip Vulnerability issues fixed.
SDPMSP-12153 : Billing: Account Contract Expiry Notification - 'Notify after' notification is sent as a blank e-mail instead of the configured content.
SDPMSP-12164 : Billing - Consumed allowance is not updated when the closed request is reopened on an email reply.
SDPMSP-12204 : Custom Schedule is not working due to invalid JSON.
SDPMSP-12206 : Unable to add new network scan in Asset Explorer 6203 builds.
You can contact our support at
sdpmsp@manageengine.com
for any assistance. We will be glad to assist you.
Following is the support policy of ServiceDesk Plus MSP :
- Product support will be offered only for builds that are one year old. To continue receiving support, you will have to move to the latest version of ServiceDesk Plus MSP.
- Service packs released will be applicable only over the latest available build of ServiceDesk Plus MSP.
-
We stopped support for builds/version less than 9.3 (Build - 9300)
- We stopped MYSQL Database support.
Why upgrade?
By upgrading to the latest version, you get access to the new features that help improve your help desk performance and enhance IT service delivery. With every release, existing bugs are fixed, thus reducing the number of issues or breakdowns you experience with ServiceDesk Plus MSP.
Thanks for your continuous support
Santhosh
Head Of Quality Assurance and Helpdesk
ManageEngine ServiceDesk Plus MSP Team
Direct Support Number: +1-408-352-9131