Support groups
Hi I have support groups set up with technician for each support group , i would like to know how do i set it up so that i can allocate tickets to the support group so that the technicians in that support group can pick the unassigned tickets in their group
for instance support group ( Network Infrastructure) all network related calls are allocated to this support group and all technician in this group can view the tickets and pick them from this group
for instance support group ( Network Infrastructure) all network related calls are allocated to this support group and all technician in this group can view the tickets and pick them from this group