adding workflow using chart file
Dear Support, Could you please give more information about ( Adding WorkFlow chart reference file ) for Change Management PFA
API ADD_NOTE to service request failing "No Operation"
Hi, I'm currently trying to automate some repetitive tasks with triggers. I'm trying to add a note to existing service tickets once these triggers have run. But the rest API method for ADD_NOTE listed in the documentation is returning "No operation name specified in request. Invalid request." For Example in the trigger I'm building currently when a request for a New User is submitted in SDP I want a trigger to handle creating a Home Folder and adding the user to our "Domain Users" OU in AD. Once
How to setup connection when host ADSelfService outside office?
I have planned to setup ADSelfService Plus outside office by hosting in ISP data center, how to make connection between corporate AD and ADSelfService Plus. Thank you in advance for any suggestion.
Unable to get resources after doing url rewrite using IIS
I have accidentally posted under announcement but was unable to edit it. So any moderator who come across that post can remove it. Below is my current setup One point to know is the web server (aa.bb.cc) resides on a different server from ADSS+ I am able to access the login page normally using ADSS+ server ip My current configuration to access ADSS+ login page is as follows. Url: aa.bb.cc/password Rewrite url: http://<ADSS+ ip address>: 8888/showLogin.cc The login page can be shown but all the resources
Golden Image Install
Good Morning, Are there any steps that need to be taken when installing the ADSelfService GINA Agent to a golden image workstation that will be captured and copied for new workstations. I am primarily concerned with any issues that may be caused if the GINA agent assigns an ID to the machine when it gets installed, which would then be copied to all subsequent copied machines. Thank You, James Leitz
Application has not been installed properly
I am currently trialing AD SelfService Plus, with a view to purchasing for our organization. I have set up on the server and deployed the client software to one machine. The GINA configuration (from the server) has gone through fine, and I get a success message. Our server name is gct-dc01 and port is the default of 8888. On the client machine I can now see the "Reset/Unlock Account" link appearing but when clicking on it a white page appears (as though the client can't connect to the server?).
Introducing Weak Password Reporter Free Tool
The importance of using strong passwords for users’ end-point systems is critical to ensure the very survival of your organization as they could be easy gateways to access your organization’s mission critical data. Using strong passwords more of than not slows down, and even defeats the various attacks on users’ systems. For this very reason, IT administrators all around the globe continue to impress upon users the need for a strong password that contains a healthy mix of upper and lower case letters,
Configuring response time and packet loss threshold values for a group of devices in OpManager
In this video you'll learn how to set response time and packet loss threshold values for a group of devices in OpManager
Next Release : Request Module Enhancement
Dear Customers, We are preparing with a set of enhancements for Request module in ServiceDesk Plus On Demand. As a headsup, below are the list of enhancements that are bound to be released soon. 1.Requests List View enhancement. 2.VIP requesters. 3.Preventive Maintenance Tasks for Service Requests. 4.Duplicate Service Requests. 5.Form Rules Enhancements More details about the above features and & behavior changes done in the Request module along with the Zoho Analytics Integration enhancements are
API Python
Im trying use the API to create a ticket, but I just got the response 200 without any error. Im using this: import requests import json u rl = 'http://xxxxx/sdpapi/request' TechnicianKey = 'xxxxx' resultjson = {} params={ "operation":{ "details":{ "subject": "teste 123as123", "description": "descrição", "requester": "Monitoramento Zabbix", "account": "Account", "site": "Site", "group": "Group", "category":"Category", "subcategory":"DC", "item":"ALERTAS", "Request type ":"Incidente" }}} with requests.Session()
API documentation for custom groups
Hi, where can i find documentation about the API to use to populate static and dynamics custom groups ? Thank you
Convert Office 365 remote mailbox to share mailbox - automation
We have Exchange Hybrid deployment where mailboxes are provisioned by ADMP via remote user provisioning in the User Creation Template. I also have a User Modification Template that I use to disable users. The part of the process is modify certain attributes without deleting the mailboxes but instead converting them to shared mailbox AND remove the office 365 licenses. I however have a complaint about the User Modification Template as well as automation rule. 1 - The User Modification does not have
How To Track Account Details
We would like to track various information about each account directly in MSP. I have a few questions: 1) I know we can add additional fields in the Account section. Problem is that only a system admin can make these changes. Is there any way to allow technicians to update this information? 2) How can I run a report on the details in the account tab? 3) Is there a better way to store this detail per account? 4) Also saw in the latest release notes there was some changes made in Accounts. Can you
How can a technician specify a Request Closure Code when closing a request?
I have not found a way to specify a closure code when setting a request to closed. How can I do this, e.g. add a closure code "can not be reproduced"? (I have defined them in the Settings -> Helpdesk -> Request Closure Code.) Thank you for enlightening me ;-) PS: Sorry, I posted this in the wrong category. If someone with sufficient rights moves this away from Announcements, I'll be happy. I just don't want to delete it, in case someone else wonders about the same issue.
Version 10.2 no arranca sale puntos suspensivos..............
Buenas tardes es posible ver tener un manual de primeros auxilio o algo asi he actualizado la version a 10.2 y no arranca esposible una ayuda o un manuala ver silogro desbloquear la herramienta, ya he perdido 3 veces los casos por esas actualizaciones no quiero tener que empezar de 0 nuevamente estoy en bogota colombia mi servicio es para 2 tecnicos 10 usuarios Gracias
Configuring threshold values for disk partitions in OpManager
In this video you'll learn how to set threshold values for disk partitions using threshold settings in OpManager?
Updates not applicable
Hi, Desktop central lists a pc as having for example 15 patches required, when deploying those patches it installs for example 7 and set 8 as not applicable, but then after scanning for patches it lists the 8 not applicable patches as required, this is happening with many pcs. Why?
Email Notifications - Notes and/or Technician Assign
Hi, Does anyone know if it's possible to have email alerts get send to Requesters; but ONLY when the Technician is assigned, and/or when a note is added to the ticket. Thanks
Hiding fields
Hi all, I am trying to develop a form which will mean we do not have different templates for each issue. This forms uses different conditions to grow and mutate as information is provided, which in turn will ensure we capture all of the information required and nothing that is irrelevant. I have created a form (in the case, for user access) and have used the scripting to only show certain questions and fields if a certain answer is given. For example, the user can ask for System1 or System2. If System1
Python and custom script
1.- I would like to take the details of an application. Then upload them to a local website located in the folder "custom_scripts". 2.-I would also like to know how I can get the information from an application and convert it into a PDF file. 3.- Because some python script libraries don't work if I run them directly in the application. Example import webbrowser url = 'http://idiotinside.com'. webbrowser.open_new(url)
Documentation for Migration from MySQL to MS SQL - including data migration
Is there any documentation that includes migrating the data? ADM is down right now and our Help Desk depends heavily on this app. Manage Engine support said that I need to migrate from MySQL>PostgreSQL>MS SQL. Our DBA wants this migrated from MySQL to MS SQL - not to include PGSQL. My previous ticket number was 2336987. Thank You
How to automate sending reminders to unanswered tickets?
Is there a way to send reminders automatically to those users against their tickets which are in such a " Awaiting Customer Reply & No Customer Response " status after 2-3 days ?
Process Monitor - Based on PID, .exe, Path?
If I were to create a global process monitor that can then be applied to a group of systems, what is the criteria based on? During the creation of the monitor, I have to specify a device but things like the path, aruguments or PID might be different: Is there a way I can create something like a "SQLSERVER.EXE" monitor regardless of where SQL is installed? Does OpManager require everything to be the same between one system and another or does it only look for the Process executable itself? If it is
Display Priority Description when user creates a request in the Self-Service Portal
As far as I see it, when a user creates a new request he sees the Priority-Name in the drop down field, e.g. "High", "Medium", "Low", "Normal", etc. The problem here is, that the description is not displayed and the user can not really judge which priority he should select. I have now changed the Priority-Name to "High - business-critical issue, all users are affected", "Low - minor issue affecting only a single user with no impact on the ability to work". (Just examples.) Now, in every request-list-view
Quick configuration Thresholds - Add more performance metrics
I have previously made ideas for allowing us to re-apply Device template threshold settings without wiping out all of the other settings on existing devices. But I just found out that under Quick Configuration -> Threshold Settings there is a single metric for Partition Details under Performance Metric. This allows you to apply % Disk Space Used thresholds to existing monitors on a group of devices WITHOUT wiping out all of the other monitors or settings! Please please: Add more metrics! At the very
Patch Manager Plus cloud is now extra secure with TLS 1.2
Hey everyone, To strengthen the security of our cloud servers and protect customer data, we are enforcing TLS 1.2 across our services. After the upgrade, legacy machines, like Windows 2008 Server, without TLS 1.2 support will not be able to make contact with the Patch Manager Plus server. Make sure you upgrade your legacy machines to the latest TLS version or migrate the machines to more secure Operating system versions. Please upgrade the machines before mid of January 2019. If there are no legacy
Is there a way to get the average ticket age for a specific service group minus off-hours
Hi team, I need to look at the average time a ticket spends with the help desk before it's marked resolved. This should include the time the ticket is put on hold. Let me know how to get this information for specific service groups, by taking into account only the working hours.
Changes to Incident Template (Requester Tab - Description) are not saved
When I edit an Incident Template and type in the description in the Requester Tab (rather than the Technician Tab), they are not saved when I click on "Save" - very frustrating to lose work and effort this way. (Using 10.0 Build 10003)
Web transaction recorder enhanced!
Do you find downloading two different tools to create URL sequence monitor and Real Browser monitor irksome? We hear you! To ease your troubles we have come up with a single tool to create HTTP(s) URL sequence monitor and a Real Browser monitor. Take a look at how these two monitors can help : With our URL sequence monitor you can : Capture all HTTP request URLs in their exact sequence. Perform response code configuration, detect and get notified in case a bad response code occurs. Update URLs of
Early Access Build - Not for production use.
Hi, I installed the service pack 10.0 Build 10000. successfully installed but after started service in a blue line top of the screen it writes "Early Access Build - Not for production use." Services are running clearly but cannot install the new update. which version is "10.0 Build 10002" when I click install button it gives me same issue. Regards, Ahmet
Approve a Task / or many approvers on Request
Hi i have a Problem to solve. With the new Multichoice fields i tried to simplify some Workflows but a new Problem is coming up. So i made an Workflow where someone can request at once applications he wants/needs to use, till now he had to make a new Request for every Application. In our Company every Application has a Key User, this key User has to approve the usage of "his" Application Now if someone choose 5 Applications I have 5 different "Approvers" and everyone of them need to approve only
New requester creation using Powershell and API
Hello, I'm looking to use a Powershell script & the ServiceDesk Plus Ondemand API to create a new requester and wanted to ask the community if anyone had one already that I could look at so I'm not recreating the wheel. Thank you
How to Change date format?
Hi How can i change to date format from Feb 6, 2014 12:18 AM To 6.2.14 13:18 Thanks shai
Mass Delete Device Templates
With over 9000 built-in device templates, there must be a way to mass-delete most of them when we only use about 20 Windows templates most of which are custom. Do I really need to see 1000 3com templates when the company stopped existing 10 years ago? Is there a simple SQL query that can delete everything but Templates that begin with "Windows"? When doing an install, can you choose to not install all templates?
Security settings is missed in OpManager probe.
Hi I cannot find security settings in OpManager probe, are there any settings to disable this settings in admin view? thank you. Code Chang
Migrate Service Requests and Changes
We plan to redeploy ServiceDesk Plus with a better service catalog and different settings for technicians and requests to make it more manageable. We have two environments, our current environment which contains all of our current requests and changes. The service catalog is hardly used in this environment. Then we have a second dev environment where we are adding our service catalog and redoing all of our current incidents. We'd like to push more users to the web portal rather than just allowing
salesiq.zoho.com
Hi, I found OpManager portal will connect "salesiq.zoho.com' when I login my portal, it will cause few seconds delay. what is the requirement for this URL access? Thank you! Code Chang
Reports
I can't seem to figure out how to add notes into the weekly reports we run, and I am struggling with navigating through this site to find what I need as well. I have submitted a ticket but my response I got was to join the community. So here I am. I have an additional issue as well with reports. I can't seem to have a report focus on last updated but also include any tickets that have NO udpate on them. As the soul purpose is to send this report to remind my tech's what tickets need an update.
approval stage workflow when a dept head submit a request
Hi When the manager of a department submit a request and approval stage in the form is department head, approve request sent for himself? how we can disable this? Thanks
Denied Approvals
Hi, I have enabled the option where requester can edit their own requests, is there a way for a requestor to send the request again for approval after being denied? I don't want to involve technicians in this task every time!
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