SDP reply templates formating and Microsoft Outlook
I am currently running SDP 9.4 build 9409 and the support groups in the application submit any changes they need done by an admin to my team. When they need to add a reply/resolution template to the system, I notice the format is never the same as what I received. I receive the templates through a ticket in SDP and I copy them to Microsoft Word and I merge the destination formatting in Word, but after when I paste them in the SDP text editor for the templates, it looks good on the screen but when someone receive the template in their Outlook, the layout is not what was intended. For instance, a single space is a double space between pargraphs. Does anyone elese experience this behavior? And if so, is there a workaround to copying and pasting text in the SDP text editor? I try as much as I can not to remove the formatting from my client's document since there is hyperlinks and some bold text and even sometimes colored text. I am looking for a simple way to copy and paste and have the exact same format that I see in Word in Outlook once the customer receives the reply that I added to SDP.