Set Service SLA based on field selection
Hi, I am looking for a way of automatically setting the SLA for a service request depending on what the user selects on the template. We have a scenario where the lead time for resolution on a particular request could vary depending on what the scope of the request involves.
I had assumed that I could control this via field and form rules but the control of the SLA is excluded from that unfortunately.
I may be missing something obvious but any help would be much appreciated!
I had assumed that I could control this via field and form rules but the control of the SLA is excluded from that unfortunately.
I may be missing something obvious but any help would be much appreciated!