I am administering ME SDP and have been tasked with making our Outbound emails less anonymous.

Is there a process to change outbound emails, from SDP, to show from the technician it is assigned to?

We have 13+ technicians that can reply or forward from tickets, and currently it only shows from the Reply-To address set in the Outbound email settings in SDP.

I have attached a redacted image to show what I would like to customize after selecting reply in a ticket.

Regards,

Robert