Hyper V Machine SDP
Dear Support, Is it possible to get the Hyper V guest in the list of the Virtual machine List in the asset tab? and by the way, i got all the Hyper V in the Server tab.
Any Impact to Changing Priority Name
Is there any impact to changing the name of the Priorities? We us 4 Priorities. For example our highest level is High - level 1. What happens if I change it to Urgent - Level 1? Do all the existing tickets get updated with the new value? Is there any impact on any workflow or sla based on this field if I make this change? Anything at all to be concerned about? Thanks, Brian
Deleting multiple requests at once does not work (using 10.0 Build 10003)
When I select multiple requests and try to delete them... nothing happens... (besides the checkboxes being cleared). Is this a bug (and if so, will it be fixed) or is it a feature? Thank you for your support, Thomas
Updating from v10000 to v10002
Hi, I've just tried to update v10000 to v10002 and every time I run the UpdateManager I see the command prompt flash but nothing else. I've tried rebooting the server etc. but the same thing happens.
ServiceDesk Plus 10003 Released
Dear Users, ServiceDesk Plus 10003 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed Vulnerability: SD-69989 : In forwarded requests, security headers do not update with the correct values. SD-70639 : Cookie vulnerability fixed. SD-73856 : Vulnerability fixed. Requests: SD-46647 : When a request is split, the new request ID in the success message contains a comma. SD-74199 : In request advanced search and
How to get rid of the Template Categories entirely?
We have no use for Incident Template Categories, as our user's requests are way too diverse. We just want them to fill in the default template when they select "Create an Issue" from the portal. Hence, I have deleted all categories and only left the default template. Now, when users "Create an Issue", they see this and can't proceed with the incident creation. If I create a dummy Incident Template, they can select this and successfully create the incident, but that's just an awful workaround (as
Can someone post the proper fields for v3 API "share" endpoint?
INPUT_DATA='''{ "share":{ "users":[{"name":"Doe John"}], "technician_comments":"Request Shared", "user_comments":"Request Shared", "user_scope":[] } }''' The above was posted by members of the support team. However, I am getting "users field has invalid value(s) : [{"name":"Doe John"}] when i try to enter a requests name using "api/v3/requests/" + $workorderid + "/share" as the api endpoint. Ive seen different scripts posted here in the forums with different values after the "users" : [ ] segment
Monitoring Windows Mount Points in OpManager 12 Enterprise
We are currently trying to migrate our entire environemnt to OpManager 12.3 Enterprise. We still have 1 OpManager 11.6 server hanging around to monitor servers with Windows Mount Points. When will mount points be supported in OpManager 12 Enterprise so we can decommission our old OpManager server.
O365 Manager Plus - 4222 released with 15 new tasks!
Hello Everybody! We are glad to announce the release of the latest build of O365 Manager Plus – 4222. This build comes with the following features. New Management Tasks: The following 15 new management tasks have been added: Add/Remove Distribution Group Owners - Add or remove owners of distribution groups in bulk. Add/Remove Mail Enabled Security Group Owners - Add or remove multiple owners from multiple Mail-enabled security groups. Set Manager to Mail Contacts - Assign a user as manager to
self-sign by opmanager 12.3
Hi I always got this error in my firefox and can not disabled it. 10.0.0.1:8443 uses an invalid security certificate. The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root certificate may need to be imported. The certificate is only valid for Error code: SEC_ERROR_UNKNOWN_ISSUER I use OpManager 12.3 self-sign to enable HTTPS, will it cause this issue? I can access the OpManager portal
Incident Template - How do you identify contextual data of affected CI?
We are currently on the process of building an Incident Template and we want to get contextual data of the affected CI(s) quickly: How do I do these within the SDP incident ticket related to the affected CI? previous incidents previous configuration changes previous problems previous projects alerts logs dependencies Can I also invoke a runbook procedure?
Can we Define Services of Other Departments like Treasury in Manageengine SD Plus
Dear Friends, Always Thanks for your valuable replies. I have a Question.... As we know that Manageengine SD Plus is ITIL based and it can be used to provide the IT Services to an organization. My Scenario is: For Eg. one of our non-IT Department(Say Treasury) is impressed with manageengine service flow and want to define the services provided by their department in Manageengine SD Plus IS it Possible that we define the Non-IT Department Services in Manageengine SD Plus? If So, then how about the
Report on Agent
I'm trying to run a report on workstations that do not have the latest version of the agent installed. Is there a query you can provide? We are on version 9422 and running SQL 2012.
Updating Weak Password list
I know we can add our own "weak" passwords to the password patterns txt file. My question is, how does ManageEngine keep that original list provided updated with the changing world and how do those updates get delivered to people using the weak password tool?
Avg time between Change statuses
Hi, Can you help us with a report that shows the average time between created date and when status "Approved" is set for all change requests. It should be a graphical report divided per month. Something like the attached file.
how to install CA into SDP MSP ?
I have CA certification and want to upload into SDP MSP, but I cannot find CA import settings in admin settings. 1. how to import CA certification into SDP MSP 9.4? 2. how to handle sdp.keystore for OpManager Probe to create ticket? should I update sdp.keystore file in all probes which connecting to SDP MSP? Thank you Code Chang
Report from this year to yesterday
Hi! I need to make a report from the beginning of the year until yesterday. How to do it? CREATEDTIME >= <from_thisyear> AND CREATEDTIME < <to_yesterday> - does not work
CVE-2018-8653 | Severe Security Vulnerability has been discovered:
The Research team of Microsoft has released Cumulative updates #CVE-2018-8653, which needs to be deployed immediately. Generally, on Patch Tuesday, they release Cumulative and Delta Updates. Apart from the Cumulative and Delta updates released in this month's Patch Tuesday, again they've released Cumulative updates this week. This is very critical. If this Cumulative update #CVE-2018-8653 is not patched, then when Delta updates are released next month you won't be able to patch them. Thus, it is
Notification Profiles: Create Monitor-Specific Profile.
In notification profiles, you can select specific services or processes but there is only one option for "Threshold value is violated". For a Global profile, It would be incredibly useful to be able to select the thresholds for specific monitors. This would allow use to create different messages for different metrics. For example: I could create a Disk Space notification with the following text: --==IMPORTANT!==-- Disk space for the below system and volume is running low. Please log in and perform
CVE-2018-8653 | Severe Security Vulnerability fixes available
A severe vulnerability has been discovered by Microsoft: A remote code execution vulnerability corrupts memory in such a way that an attacker could successfully exploit the vulnerability and gain the user rights same as the current user. The Research team of Microsoft has released Cumulative updates CVE # 2018-8653, which needs to be deployed immediately. Cumulative and Delta Updates are also released on Patch Tuesday. This time, in the month of December they have released Cumulative and Delta updates:
web performance question.
Hi My network performance is normal but my OpManager web access is slow. I use HTTPS with port 8088. will it cause web access is slow in browser? any ideas to monitor and enhance web access speed for OpManager? Thank you. Code Chang
V3 API Release Overview
Hi Everybody, can you please share an overview of which SDP Release supports which Feature of the V3 API. Unfortunately we can't find an overview anywhere. Thanks in advance, Alex
The question about opmanager.truststore file in /conf
For Build 12.3.181 and above: I read a document from build 12.3.181 and above versions, we can direct enable HTTPS in the web portal, and found there are not OpManager.truststore file was generated. Previously, I use /bin/ssl_gen.bat -f Enable to enable HTTPS and generate OpManager.truststore file but seems new version is not required to use OpManager.truststore. https://pitstop.manageengine.com/portal/kb/articles/ssl-configuration-for-version-12-3#Steps_to_enable_HTTPS My questions are the following:
Error occurred while sending mail
Hi Experts I am getting the below error when sending email to external domains. SMTP settings are perfect
Free eBook: 10 Firewall best practices for network security admins
The efficiency of your firewall rules is one of the key factors in determining the effectiveness of your firewall. Here are the top 10 firewall best practices that can help you optimize your rule/policy performance: https://zurl.co/ctpW.
Chrome viewing issue with ServiceDesk Plus 10.0 Build 10002
After upgrading to 10.0 Build 10002 I can no longer see certain parts of the pages when using Chrome. The "Requests" tab is only showing me a grey screen. If I expand the tasks list by click on the arrow on the left hand side and then reload the requests page it works. However if I hide the Tasks list and refresh the page it goes back all grey again. Does anyone have and idea as to what might be causing this? Thanks, Matt
Dashboard
Is there a way to set the Dashboard as the landing page after you login to Service3Desk Plus?
iOS/Android App Logon To Option & Push Notification Pop Up
In our environment we have 3 Domains configured and we have our users enter the Domain and Username in the following format when using AD Self Service Plus Domain\Username. No issue there but, on the iOS App it shows the Logon to option where as in the Android App it does not. Any particular reason why? Is there a way to make it standard for both? (see screenshots below) We would like the Logon To option to be hidden from the mobile app as well, as we have disabled the "Show 'Log on to' option
Times in reports are not Excel compliant
Hi The problem I am having at the moment is since upgrading to SD+ 7.6 (build 7601), when creating reports, fields like Request Created time and Completed time are no longer in an Excel friendly format. Previously they would be written as such: 27/11/2009 14:34 Which, when exported to Excel, Excel understood as a date and time. Now, times are displayed like this: Nov 27, 2009 2:34 PM Which Excel treats as text, so we can't do any operations on it. I've looked through all the settings, but I can't
Attachments saved as .bin
Greetings, Our mail server blocks .bin files and it appears that image attachments are being saved as .bin files when being forward in ServiceDesk. Is there a way to change this? 9.2 Build 9217 MSSQL Thanks, Steve
I Need Formula in AP,
I need various formulas under the integration the SDP and AP 1- Calculate total cases in status closed 2- Calculate total cases in status closed by Technician 3- Calculate total cases in status closed by Group the technicians.
OS Deployment
How do i use an existing Ghost image or ISO to create an image file for Desktop Central's OS deployment? I have a ghost image file which is a sysprep'd SOE image that I have created, but its at the point where when i image the file, it starts the sysprep process for Windows. I want to use that file as part of the OS Deployment tool in Desktop Central, but i can't find instructions on how to do that.
Hardware and Software details according to resource id
Is any api available in desktop central that can give hardware and software details according to filter resource id. As if we want to take all computer details then it become difficult to fetch all details. api/1.0/inventory/scancomputers - It list all computer and its resource id api/1.0/inventory/hardware- gives list of all hardware (without resource id) api/1.0/inventory/computers?hwid={hardware_id} - this api gives list of computer according to hardware id. It list all computer with resource
Pulling the description field from Active Directory
I would like to pull the description field from my Active Directory to populate in Desktop Central.
Client scanning
When I run the scan all I only get about 16 of my 132 machines to show a good scan on. Most give me errors now saying path not found. Which is really annoying. I am running 10.0.236 for the software and just put the latest hotfix onto the server.
manage engine agent
how can i get manage engine agent version 10.0.311.w, so that i can manually install it, because i think a network is blocking my installations and ports on a remote site Or the best way to prove that i am being blocked, I have other means of getting onto the DS servers are there logs that i can check and which are the best logs to look at in respect of the agent please.
USB Audit File
Hi All, i have a question about USB Audit reports. Can i know how type of file are transferred between Computer and Device USB? The Report say me only when an usb is connected/disconnected. Thank you.
dcmsghandler.exe is executing over and over
dcmsghandler.exe is executing over and over. +200 instances found running on machines.
Threshold Message Variables
In a threshold configuration there is the message section with 3 variables: $MONITOR is $CURRENTVALUE, threshold value for this monitor is $THRESHOLDVALUE Are there other variables that can be used in that field? Does anyone have a list of them?
Domain for Apple updates not connectable
Hi, since today our DC notifies me that it can't connect to the domain for Apple updates. When I navigate to https://secure-appldnld.apple.com:443 with my browser I get an "access denied" message.
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