Can we Define Services of Other Departments like Treasury in Manageengine SD Plus
Dear Friends,
Always Thanks for your valuable replies.
I have a Question....
As we know that Manageengine SD Plus is ITIL based and it can be used to provide the IT Services to an organization.
My Scenario is: For Eg. one of our non-IT Department(Say Treasury) is impressed with manageengine service flow and want to define the services provided by their department in Manageengine SD Plus
IS it Possible that we define the Non-IT Department Services in Manageengine SD Plus?
If So, then how about the employees of that department who respond to those services?? -- shall we define them as technicians in Manageengine SD Plus?
IS it a standard practice OR id Manageengine SD Plus can acheive this?
Always Thanks for your valuable replies.
I have a Question....
As we know that Manageengine SD Plus is ITIL based and it can be used to provide the IT Services to an organization.
My Scenario is: For Eg. one of our non-IT Department(Say Treasury) is impressed with manageengine service flow and want to define the services provided by their department in Manageengine SD Plus
IS it Possible that we define the Non-IT Department Services in Manageengine SD Plus?
If So, then how about the employees of that department who respond to those services?? -- shall we define them as technicians in Manageengine SD Plus?
IS it a standard practice OR id Manageengine SD Plus can acheive this?