Any Impact to Changing Priority Name
Is there any impact to changing the name of the Priorities? We us 4 Priorities. For example our highest level is High - level 1. What happens if I change it to Urgent - Level 1? Do all the existing tickets get updated with the new value? Is there any impact on any workflow or sla based on this field if I make this change? Anything at all to be concerned about?
Thanks,
Brian
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