We have no use for Incident Template Categories, as our user's requests are way too diverse. We just want them to fill in the default template when they select "Create an Issue" from the portal. Hence, I have deleted all categories and only left the default template.

Now, when users "Create an Issue", they see this

and can't proceed with the incident creation. If I create a dummy Incident Template, they can select this and successfully create the incident, but that's just an awful workaround (as they always HAVE to select that dummy before they can proceed).

Is there a way to get rid of the Template Categories entirely?

Thank you for your support,

Thomas Staudte