Account lockout threshold
Hi, is it possible to set an account lockout threshold on PMP ? Thanks,
Newsletter de Diciembre!
¡Newsletter de Diciembre! Actualízate sobre todas las novedades que tenemos este mes y recuerda inscribirte aquí para recibirlos mensualmente en tu buzón de correo.
Unique Alarm ID
Creating an unique alarm ID for the alarms raised may be useful for multi purposes. Especially for integration with 3rd party ITSM tools. e.g Creating a ticket and resolving it with the same alarm ID
ADManager Plus
Hello! We are using the free weak passwords tool currently on a random basis. We are wanting to know if there is any way we can automate the tool. For example, we want the weak password tool to be run every Monday. The CSV file it generates would be sent to our shared mailbox. Is there anything we can do to make this possible?
Report: additional fields not in use
Hi I need a report to show unused additinal fields in SDP. Then I will be able to remove them. Any help?
Email Command
I'd like to auto-categorize tickets based on keyword/sender/subject/etc. I found this old article https://www.manageengine.com/products/support-center/help/adminguide/configurations/helpdesk/email-command.html but it doesn't seem to exist in my instance of service desk. How have you achieved this?
Report filter by dynamic date
Im trying to create a report for a Dashboard and I want it to display Workstations that have value in "Warranty Expiry" that has been passed. So when creating my Report i'm looking for a comparison that says "less than today" where today is a dynamic field that uses a "get_date" function. But if I select "less than" I have to select a date in a picker. Looking at the SQL queries it looks like a pretty hard coded value and dosen't give me what Im looking for. I want a dynamic report that shows different
link request, search problem
While link requests, from action inside a ticket (not form the list), I could not found SOME ticket during search... is there any know bug? what´s the ticket visibility rule in this seach popup? (account/site/group associated to user?) Thanks
weblogic monitor: "Data collection in progress, wait until the next polling interval".
Hi good day. Can you help me with this case? I have problems with a new monitor for a weblogic server. The problem is the following: I added the monitor and left a few minutes (more than one day) to collect data, but still does not show any metric. The following warning notice is displayed at the top of the screen: "Data Collection in progress. Please wait till the next poll interval." Now, these are my inquiries and checks. * From another server if I have managed to ping the failed server, in this
Service Request - Automatically change staus to Closed
I changed the closure rule in ServiceDesk Plus to automatically change the request status to closed when the request is denied, but the request still show open even though it's marked denied, Is there some additional settings that I need to change?
Changing the background color within the helpdesk system
Does anyone know how we can change the background color within the helpdesk system. I am on 9.4 9424. I would especially like the incident template background to have a darker color instead of white so it is easier on the eyes.
UpdateManager.bat stopped working after updating Java
Hi, I have update Java to 8 Update 191 and UpdateManager stopped working. The Java UI pops up where you can browse for the location of the hot fix is not coming anymore. I tried to uninstall Java and installed older version with no luck. Can anyone advise?
Win10 Standard Start Screen
Is there a way to push a default Windows 10 start menu to all our on net windows10 computers by using Desktop central. We are trying to stay away from creating another GPO to update a users startup menu. Has anyone had any instance to do this and was it successful?
Can I replace a shortcut on every workstation based on current shortcut?
Hi All, I have a little problem I am attempting to work through. I have about 400 workstations which all have printer mapping script shortcuts in the folder. C:\ProgramData\Microsoft\Windows\Start Menu\Programs\StartUp\ These shortcuts point to a network shared location which is about to change. We have about 40 different scripts in that location and depending on what printers you get that determines which script you point to. Ideally I would be able to push out some job that looks at the target
Install software to new PC on group
Hello. I configured a template to install software on group of PCs (PC1, PC2, PC3). Template was successfully installed on this group of PCs (PC1, PC2, PC3). But if I'm trying to add a PC4 in this group then a template doesn't install to this PC4. A template needs to be restarted for software to be installed. How to install this template dynamically for ALL PC on this group in condition where this group is changing dynamically?
Desktop Central Web console doesn't open on port 8020.
Hi, Since I have updated Manage Engine Desktop Central to 10.0.275.I cannot open web console on port 8020. I tried installing Windows Server 2012 patches, but the issue is still there. Any solution for this issue. I can open web console on port 8383 but I cannot communicate with any of my workstations on the network. Any solution for this issue as well. Thanks You, Regards Muzz Ahmed System Engineer Zakiant LLC.
Remote WOL without Agent Computer
Hi, I read here that when trying to use WOL to a remote site with no agent, the magic packet will get sent as Unicast. Are you talking about a Unicast packet to the actual physical host IP we are trying to "wake up" or a directed broadcast to the remote subnets broadcast address? Being treated as a unicast routing? Thanks
Inventory of custom Hardware
Is there a way to get a report for hardware that is not currently saved in the Database? I'm looking for computers with "Smart Card Reader".
Resources link
This may not be the correct place to post this, but I need some assistance. Can someone check the file that is available to download on this link: https://resources.manageengine.com/resources/resource/powershell-api-script-to-create-a-request-in-servicedesk-plus-based-on-an-existing-template The file name does not match what is available on the download. I need a script like this, but don't want to download the file. It's pointing to a solitaire theme.
Felices Fiestas!
Estimados, Envíen sus saludos mediante una de nuestras e-cards y contagien la alegría! http://bit.ly/fiestas18 Les deseamos unas felices fiestas y un 2019 repleto de éxitos. Saludos cordiales, El equipo de ManageEngine LATAM
Service Catalog - Request Template - Tables
The current service catalog / request template design of SDP does not allow us to build tables within forms. Is there a plan to apply such feature? From my perspective, tables can be an easy way of collecting multiple similar information from requester in a single form - it reduces the number of clicks required and the number of times a request has to be created. Some of the applications would be: List of employees in Employee onboarding, employee transfer, and employee offboarding List of email
Tasks bulk management
Hi we use taska a lot. It is very frustasting that we cannot select a bunch of those to edit them massively. In particular it would be super essential to our workflow to be able to select multiple task and assign them to a group/technician. If we could also modify massively the other properly (like priority etc) would be perfect. Thank you
Business Rule - Notify on edit issue
Hi SupportCenter, been a while, hope you are all well?!? I am trying to set up a Business Rule to send an customised email to a given person when the Group is changed from, lets say any one of 10 categories to this specific one that I want it to trigger on. This works fine in this scenario Edit Support Request Change Group to Escalation The Business rule has the Business Rule customised email template It sends an email as expected. The problem I have is if someone goes into this Request and changes
Email attachments in conversations
Hi, When a user replies to a request as a conversation, attaches an email msg, the email message does not get saved as an attachment but gets embedded in the conversation. Is this by design?
Icon indicator for Request with associated with a problem, and bulk assocation for problem
I'd like to request tha a visual icon be added to indicate that a request is associated with a problem. I would also like to be able to associate multiple requests (via the request view Actions button) to a Problem Record at one time.
2018: A feature retrospective
Hey there! The year 2018 has been action packed for the Analytics Plus team. We have brought in a boat load of new features, updates, and enhancements—none of which would have been possible without the continued love and support from the Analytics Plus community. Here are some highlights of the top features of the year: Report commenting Collaboration with your team just got better. With report commenting, you can insert comments in specific sections of your reports and start real-time conversations
ADManager Plus Build 6655 ( December 2018 )
ADManager Plus Build 6655 ( December 2018 ) New Features: Customizable Dashboard: The ADManager Plus dashboard gets a makeover with an intuitive flat UI. It also offers the following customizations: Add widgets to group together the necessary reports based on the needs of the organization. View OU specific data in the dashboard. Option to have reports of each domain in a separate tab. Have reports of each domain in a separate tab. Add the most frequently used management actions and reports as the
PMP - reducing number of admins
We're reducing the number of admins and our new license reflects this, but before our current license expires and I install the new key, can anyone tell me what will happen to the "unlicensed" admins? We are a few over at the moment, and I'm not sure what installing the new license key will do to their resources. Thanks.
API. Add second email to notify technician (ADD_REQUEST)
Is there are way to add second email to notify technician that he is responsible for just created request, and do it all in one ADD_REQUEST operation?
API. Adding "Email id to notify" (emailcc) in ADD_REQUEST operation
Hi. I have issue with a simple thing. When I try to add emailcc in request (ADD_REQUEST) to SD API, API won't adding it (maybe just ignore this parameter). But with other parameters (even costume), I don't have this problem.
[Solved] : How to view all permalinks
Hi, Is there a way to view all active permalinks for published reports/dashboards in Analytics Plus? Regards
How can tasks all finished in change module that sent out the notifications from SDP
Hi, Would any body please can help to check for the question mentioned as title, we met the tasks assigned in change module, then all finished task in change ticket, then SDP won't send out any notifications of tasks status. Also I set the notification rule of task in request module, it don't trige the send action. Thus has any suggestions?
Request Catalog - hate it
Are then any improvements for the Request Catalog? It's probably one of the most disliked features by requesters and technicians both. With no search function, you have no idea if a template exists or where it would be. I can write a little javascript/html to make a filterable list. But is there any place I can put it within the SDP folders? I can put it on my intranet easy but managers want to keep people in the SDP framework. Anyone else do anything interesting to make this part better.
[Webinar recording] An introduction on Request Life Cycle
Hello folks, In case you missed our webinar on Request Life Cycle, here's the recording: Do watch this webinar at your convenience and share us your feedback. Cheers!
Not pop up the comment's windows when change stage status changed.
Could the comment's windows not pop up when change any status with change stage, how can set it?
CMDB CI as an Asset
I have populated the CI called Network with all of our circuits. Would like to generate Incident and Service Request tickets against this CI. However, this particular CI does not show up as a selectable asset in the ticket. How do I make this CI also appear as an asset?
server crash
hi guys, I'm using SDP 9.4 build 9414, I recently add a new status as "pending to purchase", when I try to change some old ticket's status to "pending to purchase", SDP server crashes and won't start till I restart the server. I generated a support file and you can find it as attached. would you please support me in this regard? thank you.
Business vs Technical Catalog
Hi folks, A noob questions here: I understand the difference between the business and technical service catalog, but what is the difference in SDP when defined as such? Although both service category types appear to display "IT Service Category" when edited, after creating a Business Service Category, there is one fewer field (Business Criticality) then a technical service category. Also, the Techical Service Category type has a "Managed By" field and the Business Service Category type has
Difference Between IT Service Category and Business Service Category
Dear Friends, In SD Plus i notice that when we define service categories, we have an dropdown option to either select IT Service Category if Business Service Category. However i dont find any difference in services that are defined in each of these categories!!! what is the significance to have Business Service category and how both workflows differ. i will be very thankful if anyone can explain with reallife examples. Thanks
Auto Change SLA based on Category
is it possible to automatically change the template's SLA based on the selected Category?
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