Purchase notification rules
Hello, Please advise why we can not add the PR title/Subject in the email notifications ..?
Reply template multiple lines text
When I create a new reply template form in Templates & Forms / Repli templates and this text is formatted in several separate lines When I later want to use this template, all lines are merged into one or no texts at all I tried the table, but the table was lost I send pictures attached pc1 is a img in whot form the template is saved 3.jpg is img of what a template looks like when I select it in a conversation Is it possible to write a reply template in the separated text lines or to insert a table
Why is a 4 year old ASP (IIS?) patch suddenly showing up today in Desktop Central?
Doing some maintenance today - and saw this patch being referenced for 4 of my Windows 10 machines: https://www.manageengine.com/products/desktop-central/patch-management/Microsoft-ASP.NET-MVC-2/AspNetMVC2.html This patch was issued well before the existence of Windows 10 and appears to be for IIS? I will stand down as I do not believe this is actually a thing - but please check it out ASAP. See attachment for what I am seeing inside of Desktop Central Thanks, B
Deleted unmanaged monitor still showing under monitors
I have two unmanaged monitors that had been deleted. I'm able to delete these and it won't show anymore under Monitors (good). However, after a few minutes these show up again under Monitors >> Unmanaged. How do I remove these for good? Thanks!
Report on printer status (total copies printed)
Hi all, With my Service Desk plus I regularly scans, using SNMP, our network in order to detect and monitor photocopiers machines. It does a great job on showing in the attribute details the total printed copies status of a specific photocopier but as we have hundreds of them I wondered if it was possible to create a report that would provide a collective overview, listing for each machine, the total copies printed by that machine and possible, other parameters as ink level, paper level etc.. My
PMP DB Backup Reports
Hello is there a report template or a way to Report on PMP postgres DB backups? We would like reports that say the database backup was successful.
Is possible to add a Change workolog via api
Hi,is it possible to add a change worklog via API?
How to associate multiple incidents to a problem record
Hi I am trying to use your Problem Management for the first time. I am unable to link incidents from multiple different customers to a single problem record. How would I do this for multiple customers? So for example if we had a Data Center issue and multiple customers opened an incident ticket - how do I tag all the incidents to a single problem record? Having a separate problem record for each customer defeats the purpose of Problem Management. I am hoping I am missing something here.
Uploading Requesters to amend user details
is it possible to amend current information for the requesters using CSV uploading without overriding information already on the system?
Create new case upon another case due date
Hi! I wonder if it is possible to create a new case when the due date of another case has been reached. We are trying to find a easy way to deliver and retrieve licenses to our users The scenario is this: A user creates a new case where he sets the start and stop date of the period when he's in need of the license. A technician picks up the case and gives the user the requested license, and therefor markes the case as solved. When the due date of the requested period has come another case should
How to measure closed requests by requesters? (via email link "Close Request")
Hi, (Previous issue report) As the title says, at the moment when the requester confirms the solution through the RequestCloseLink (sent in the resolution by mail) and clicked the box "Close Request" the system immediately change the previous "Request Closure Code" set as "En Espera de Confirmacion" And leaves it as " "Not Assigned" Previously I had already reported this issue, but even the current version is still happening. If you can not repair this problem (for design concepts, etc.), is there
how the time of technicians calculated if the incident spans different technicians
how the time of technicians calculated if the incident spans different technicians
Where is Service Owner defined in Service desk Plus
Where is Service Owner defined in Service desk Plus
Desktop to Laptop - how to ?
Hi ALL! I have SDP 9421 and asset scan show all Laptops as Desktops - why? How i can change it ??
SDP won't start
Getting the following error when starting via cmd line from Manageengine\ServiceDesk\bin... Error Occurred during initialization of VM Could not reserve enough space for object heap Error: could not create the java virtual machine Error: a fatal exception has occurred. Program will exit Installation environement: Host: VMWare v6.5 Operating System: Server 2012 with 8GB RAM SDP Version: 9408 Architecture: 32 bit version
Crash on reboot
Our production instance has recently started crashing when the server receives an update and has to restart. Shutting down the services and restarting the server won't work. Problem seems to be with MS SQL connections. If I stop the services and have the DBA close all active connections, a reboot then starts everything immediately. Error logs mention not being able to make connection. We're on 9414 would this be a bug or is this a known issue? It doesn't happen in out dev or test environments. Prod
Service Catalogue Usage
Hi, Is it possible to see a report of how often and when the template in the service catalogue were last used and by who? I am looking to tidy up out Manage Engine Servicedesk Plus so need to know what has been used when. Thanks Josh
Performance tuning
Would like some guide on how to do performance tuning on ServiceDesk running on a Linux environment with PostgreSQL database. Cannot find much information at http://www.manageengine.com/products/service-desk/help/adminguide/general-features/performance-guide.html
Change time of permanence of deleted request in the trash.
Is it possible to change the time spent for deleted requests that go to the trash? Currently when deleting a request, it is available in the bin for restoration, for only 24 hours. Is there any way to increase this time? Although by manipulation in the database.
Self-Service password reset broken
Hello, im running into an issue with a new deployment of SerivceDesk Plus MSP. When a user requests a forgotten password reset link, the url that's being sent out is being prefixed with "https://http://". This is only happening with the password reset module, dynamic links in notification emails aren't affected by this. I also would like to know where this template is stored so I can edit the wording. Here is a copy of a reset I ran for my test user: Dear John Doe, To reset the password for
Java Heap space error when upgrading from 9400 to 9424
My upgrade is failing after the backup step when going from 9400 to 9424. This is extremely frustrating. The error is as follows: Oct 24, 2018 2:54:14 PM [com.adventnet.tools.update.installer.Unzipper] [SEVERE] : ERRUnexpected Error. Please click View Log>> for more detailsjava.lang.reflect.InvocationTargetException at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown
DC Agent - GPO Install Not Working
Hi, I'm trying to install the Desktop Central Agent via GPO but it's not working. I have followed these instructions: https://www.manageengine.co.uk/desktop-management-msp/agent_installation_windows_gpo_msp.html The files are all in the same folder on my network share and the VBS file is also in the Sysvol folder. The computers have permissions to the network share. In the install log on the client, the last line says 'MainEngineThread is returning 2'. Event Viewer doesn't tell me much either Any
network remote support
For internet remote assistance, MSP use zoho Assist with a 1 concurrent free sessions. for more need to pay a license. for Network MSP use zoho meeting. Is this no limit concurrent for free or how is it? Thanks
[Webinar] Tighten security against cyberthreats with multi-factor authentication (MFA).
The most common cause of a data breach is through stolen credentials. To defend your network, you require a secure strategy that stops unauthorized intrusions even if the hacker gets access to users' credentials. MFA is one such strategy as it adds additional layers of security to the authentication process. In this webinar, Sreejith, our product expert will explain how you can fortify your network security with MFA using ADSelfService Plus. Date: Thursday, November 8 Time: 2:00 PM EST Register
How to select MS SQL instance for 'Real time graph for a monitor'
Hello, I have Windows Server with 4 named instances of MS SQL(no default instance). When I add to my dashboard 'Real time graph for a monitor', device name, monitor category MS SQL, monitor Active transactions, pool interval and time window. It shows me Active Transactions for my fourth MS SQL instance(with list of databases). How do I choose 'Real time graph for a monitor' to show me Active Transactions for second MS SQL instance?(there is no instance selection there)
9425 Error
Hi all, We just upgraded to 9425 (Free License) For some reason, when I try to close a ticket, it says the following message: "On changing the site to "Main Office",the associated purchase requests will get removed. Do you want to continue?" We don't even have the purchasing module installed. Anyone else seeing this and have a possible solution? Regards, Sam
Report for any version of software
I want to run a software report to show all pc with specific software. I can use the current inventory report computers w/without software but one of the software I want to report on shows multiple versions. The software name is ICQ. I want to show what computers have this on it regardless of the version. But the problem is that right now if I want to do this I would have to select over 11 versions of the software wich the way the reporting is designed means I have to keep adding additional criteria
Field Form Rule Script - Only execute if all mandatory fields are entered
Is there a way to check if all mandatory fields are completed without checking each field individually? I have a Field Form Rule script that executes on create and adds text in the description field. Currently, if the user missed a mandatory field and clicked Submit, the field form rule runs, then notifies the user that they missed a field. Then when they update the field and click submit again, the additional text is added a second time. I only want this text to be added once. Is there a way to
Account Documentation
Is there any feature that I'm overlooking that allows technicians to save documentation for accounts or sites? It would be nice if a tech is working a request that they could just click over to the documentation for that account or site and view things like IP addresses of key pieces of equipment, server OS versions info, usernames, passwords, etc. Right now we document that stuff separately, but having it built into the Service Desk seems like it would simplify things.
Monitoring VM Vcenter Servers with Dynamic IP addresses
Hello, We recently had some of out Vcenter VM (Servers) change IP addresses because they were dynamically set. I found a very old thread on the subject here - https://pitstop.manageengine.com/portal/community/topic/server-with-dynamic-ip-address It seems to indicate that running ipconfig /flushdns (from the Opmanager server?) would allow opmanager to detect the change when performing an "update status" Can Opmanager get correct IP by looking up DNS Name or by querying Vcenter for VM servers automatically?
ServiceDesk Plus 9424 Released
Dear Users, SDP 9424 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Behavior Change in 9424 SD-71761 : Earlier, while creating a request/ticket, the client machine's host name was stored in the request's history. Henceforth, only the client machine's IP address will be stored since the property 'enabledLookups' will be set to 'false' in 'server.xml' file by default. You can revert to the old behavior by setting the
Automatic convertion request to change?
Is it possible to convert an incident or request to a change through a workflow automatically. Why? We get some calls to us about stuff that is not within our services and we need them to automatically reform into changes as our Servicedesk is not aware of every service we provide and not. When they create new requests and tickets they do not know if the ticket should be within the supported area or not and we don't require that from them either. It is not in their duty to know. Because of this we
Managing patch deployment via API
Would it be possible to extend REST API, so it would be possible to initiate patch deployment with it?
Patch detection logic issue - MS14-059: Security update for ASP.NET MVC 2.0
Hi everyone Just a heads-up for everyone who uses Desktop Central as the main source for Windows Updates. The following 4 year old security patch is not detected by Desktop Central's patch detection logic: MS14-059: Description of the security update for ASP.NET MVC 2.0: October 14, 2014 https://support.microsoft.com/en-us/help/2993939/ms14-059-description-of-the-security-update-for-asp-net-mvc-2-0-octobe Patch ID 16314 The patch is definitely needed according to Microsoft Update and WSUS. I have
$LatestComment Variable
We have a field in the default closure notification for a Task called $LatestComment. It always come back blank in the email after a closure, eve if there are comments added prior to closing, Does anyone know how to correct this?
Additional fields
Hello guys, I was experimenting with some additional fields to build some templates for us. I noticed a 'Web URL' field so i hoped for the best. Unfortunately it is not, and hardly worth naming as such... it is not behaving as a true URL if you go look into the details of a service request. You cannot click it, because it opens in edit mode - as a result you cannot click the URL itself to open the address. It is really, but really disappointing to see something like this... this is just adding a
Monitor Failing but Mib getting the data
I createds a new device template for huawei switch. I added a new monitor to get the CPU utilization. Using the mib browser over this devices I can get the data for the CPU utilization but when I go to the device and then to Monitors and test monitor it fails to get the data and going to Graph show me: Data not available. In system performance I can see the errors for that monitor and the Failure reason : There is no such instance in this MIB. I used the mib browser application to assure upload the
Conversation Notification
Hi all, Is there a way for a requester to have, in the request view, the conversation icons (or a workaround that allow the requester to be aware, without opening the request detail view, of a new incoming conversation) that is normally available for the technician? Best Regards Antonio
Question about SMBv1 and ServiceDesk Plus
Hi, I read here "https://pitstop.manageengine.com/portal/community/topic/smb-v1" that disabling SMB v1 breaks AD-passthrough/SSO in older versions of SD+. But in this case, does Active Directory authentication and user import from AD still work even if passthrough does not? Regards, Alexander Region Halland
is KEDB Still not available??
Dear, is KEDB Still not Available??? can you Please explain Step by Step how can Mark as known error be useful when a new incident is being created and self service setting " Show Suggestions to requesters while creating new Incident Request?" is set to YES
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