Incident/Service Additional Fields
Is there anyway to populate these fields with data using .csv files? Or any other method possible rather than having to manually input data into them? An SQL Input into the table?
Assigning tickets to Support Group based off of site.
Currently evaluating SDP and we have around 80 sites divided into about 5 regions. Would like to assign tickets to different support groups based off of the region the requester is located in. Any suggestions?
Configuring Request Templates
I was about to start trying to configure the request templates to remove the boxes that we don't need when I saw a similar post, the reply to which was that the default templates are being changed in the current beta version. I took a look at it online and it looks like ManageEngine are removing some of these same boxes. As I don't want to waste time editing templates that ME are going to change anyway is there any indication of when this beta will become a release version.
Unable to assign technician to a request
When we assign a technician to a request, after clicking Update request the technician field is still saying Not Assigned. We had with the issue with 9421 and we have just updated to 9423 and we are still seeing the same issue.
admanager question
Hi ! Question, I want to add to my user template a button or radio button or checkbox who can change the user's group. it's for apply licence to users. So if the checkbox is Checked, the user is in some group, else the user is in another group. I want to put this in the Creation template and the modification template for the user. Is this some way to do that. and I think it would be a good addon, to let admin create some control(button, radio, check etc) and be able to join a script / action to those
ADManager Plus fixes and enhancements for build 6601 and 6653
6653 (October 2018) Fix: This release fixes the database connectivity issue which affected the performance of product. 6652 (September 2018) Enhancements: This release includes enhancements to meet the GDPR requirements, and also fixes installation issues. 6651 (September 2018) Fix: This release includes the fix for Self-XSS and HTML injection vulnerability (CVE-2018-15740). 6650 (September 2018) New Features: Integration with Zoho People and Workday: This integration offers the capability to automatically:
Images in Worklogs
Hi, It would be handy if you were able to paste an image directly into the Worklog of an SR. Is this something that has been raised previously?
After upgrade to 21 I am unable to send emails through ticket system
After upgrade to 21 I am unable to send emails through ticket system, error log is: Caused by: javax.mail.AuthenticationFailedException: No authentication mechanisms supported by both server and client at com.sun.mail.smtp.SMTPTransport.authenticate(SMTPTransport.java:829) at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:730) at javax.mail.Service.connect(Service.java:388) at javax.mail.Service.connect(Service.java:246) at javax.mail.Service.connect(Service.java:195) at javax.mail.Transport.send0(Transport.java:254)
Can't reply back to requester (Mail to Requester)
Hi. We have recently moved to GMail and I am having issues. A requester can email helpdesk and it will show up on the dashboard. But the technician can't reply back to the requester, I get a "Sending notification failed" message. Any help will be appreciated. Thank Roohul Please help.
How to import image?
We have previously created an OSDI image on DC but needed to recreate the repository - how can I import this image back into DC? I have copied it into the new repository but it's not being detected. Many thanks
Allow new user to discover devices
I am new in opmanager and currently I have two new clients that want to discover their own devices. I created the users but they can´t see the tab settings to discover their devices. How can I allow them to discover their devices?
Restore fails with error: "filelist.txt does not exist in the selected backup file"
Hi all, While trying to restore data from the production instance to staging, the following error is generated at the beginning of the restore stage: filelist.txt does not exist in the selected backup file The SDP build is the same for both instances. SDP Build: 9422 OS: Windows Server 2016 DB: MSSQL 2012 Please advise. Thank you.
api json or urlencoded
I've got big issues getting SDP integrations to work and have found out that i can't send content-type: application/json. When i change to content-type: urlencoded things work better but then we have to filter out important data. I've got a json string with extracted data from our monitoring system and i have tested it in a json verifyer with success but SDP just fail to receive it. Does anyone else have the same experience as i do.
Bid adieu to your Active Directory management hassles. Register now for our Active Directory & IT Security seminar.
Greetings from ManageEngine! If you're an IT administrator in charge of managing your organization's Active Directory environment, then look no further. Our Active Directory and IT security seminar series is coming to the United States of America. Don't miss this chance to learn from our experts and put an end to all your AD and Office 365 management hassles.
ServiceDesk Plus 9425 Released
Dear Users, SDP 9425 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Vulnerability SD-61216 : Cross site scripting vulnerability in change password. SD-73218 : Information disclosure vulnerability in Contact Support section under Help. SD-73219 : Cross site scripting vulnerabilities in Language section of the Personalization menu. SD-73928 : XSS vulnerability in Personalization menu. SD-73929 : XSS vulnerability in
Work Log Timmer triggering Request status change
Hello here! I wanted to find out if it is possible automatically change request status when triggering "work log timer". Work Log Timer - Start, changes request status to "In progress". I`m seeing it so: When request falls in Service Desk, status is "Open" When Helpdesk assigns request to Group/technician, status changes to "Assigned" When technician picks it up for work (triggers "Work log timer"), status changes to “In progress” So in Time Elapsed Analysis could be seen how much time pased when
Report for Resolved Calls
We are trying to get some statistics for number of closed calls per engineer but it seems that if the Engineer was not assigned to the call at time of closure then the stat does not show in the report. Can we have a report that shows number of resolved calls and who resolved them? Whether they are assigned to the call or not.
Join us for an Endpoint Security seminar this November!
2018 is coming to an end but the fight against this year's cyberthreats is far from over. ManageEngine brings you an Endpoint Security and Management seminar where you'll have a chance to work with product experts on formulating a plan to protect your endpoints from different malware, including ransomware. Join us at any of our one-day complimentary seminars in Mumbai and Bangalore and show these threats who's boss! Register now to save your spot! What's in it for you? Discover the top cybersecurity
Change Management
Under each phase in change mgmt you add information I.e. under planning you can add Downtime and under Implementation phase I.e. Tasks. I can't find any template or where to change/remove/add this information under Admin module? Kind regards Thomas
Failed to send notification
I am currently stuck on Build 9415 as any future update seems to break the sending of notifications. I noticed in 1 of the patches it said it fixed the issue when Office 365 was involved, however I still have the issue. I apply each patch in the hope that i'll be able to send notifications after the update, but it keeps failing so I keep reverting to my previous VM snapshot so I can work again. I'm only a free user so unable to use the support feature in ServiceDeskPlus so any assistance here would
Custom Trigger using VB Script
Hello - I have a field called "Monthly Reporting" and it's a custom field with 12 values: 01-Jan 02-Feb etc However, each month, I need to reset this field manually. I was wondering if someone can provide a VB script example to update a field and then I can do this via custom trigger each time a request is created so this can be dynamic instead of manual. Thank you.
Request - On submit script to update description
I am trying to create a script to run on submit of the request that uses user entered information to create the description. based on the examples and sample code in ServiceDesk Plus I have created the following script. However, the description is not
New incident stop automatically setting site on requester
We have ServiceDesk Plus version 9.3 Build 9313 When creating a new incident, after selecting the requester the site field is automatically updating based on the requester selected. We'd like to disable this so that the site that the technician sets does not change when the requester is selected. I can't see where in the settings is any option to disable this. Is this a setting that I can change? If so would someone kindly be able to show me where this is/how to change? Thanks.
Google Chrome switched from 64-bit to 32-bit?
Hi everyone All our 64-bit Windows 10 PCs where 64-bit Google Chrome was installed somehow switched to 32-bit Google Chrome when the September patch (Google Chrome 69.0.3497.92) was deployed by Desktop Central. I only noticed it today when I wanted to approve the most recent Chrome update. I was confused that all our PCs were asking for the 32-bit patch instead of the 64-bit patch. I have opened a ticket but wanted to ask the community if anybody else is seeing this? Thank you. Regards Stefan
My Details - Requester
In the My details of the requester , adding a field for Assets which will show the assets assigned to the respective user will be more helpful for the end user to identify any assets under his name.
Audit non-owner mailbox activity
There are two types of Exchange non-owners who are authorized to access users' mailboxes for security and maintenance - administrators and delegated users. Therefore, we cannot say for sure that every non-owner mailbox access in Exchange indicates a security breach. That's why it's essential to validate whether non-owner mailbox activities are in line with the business context to accurately identify anomalies. This is where Exchange Reporter Plus' reporting and auditing capabilities step in. What
Scheduling reports to be sent on Wednesdays.
Hi, Please help me schedule reports to be automatically sent to my team on Wednesday.
Need help with 2 things
Hi I need help with the following: 1) Add an automated email alert for P1 tickets. This needs to fire if a ticket is created as a P1 or if priority is changed to P1. Alert should only fire one time. I created a Business Rule that fires on create or edit. Problem is that it fires every time the ticket is updated. 2) We have a Status called On Hold - Customer Working. I would like to have this status changed to In Progress if the customer sends in a response. This would only fire if the current status
incoming email match order
I would like to know the order to match the incoming email to create a new ticket. Is this the order? "requester email" account - "To domian" configured in account - "From domain" config in account Thanks
Form Navigation Buttons
Hi Is there a way of adding form navigation buttons in a service catalog resources? Scenario: I potentially have a number of resources within a request form. Rather than having, say, 20 resources in a long list, I'd like to be able to add a "Previous" & "Next" button (or link) to step through the resources making each visible or hidden as they move through. Has anyone tried something similar? Thanks Mark
Alert non Technichians of new starters
Hello everyone. I'm wondering if anyone has set up alerts to go to non Technicians as an FYI situation for on-boarding of staff? Currently when we have a new starter there is a workflow for Technicians in creating the new person in the system - but I would like to set up to automatically email our Payroll, Finance and other units so they can start their processes to start adding the starters to their systems. They don't need to complete tasks in Service Desk - it is only so they are aware of the
Join us for an Endpoint Security seminar this November!
2018 is coming to an end but the fight against this year's cyberthreats is far from over. ManageEngine brings you an Endpoint Security and Management seminar where you'll have a chance to work with product experts on formulating a plan to protect your endpoints from different malware, including ransomware. Join us at any of our one-day complimentary seminars in Mumbai and Bangalore and show these threats who's boss! Register now to save your spot! What's in it for you? Discover the top cybersecurity
Security hardening
Hi - my installing will be subject to pen testing so I am looking for information regarding hardening of ADSelfService Plus. I've done the usual stuff from the Admin portal but am now looking at the CIS tomcat benchmark has anyone had ADSelfService Plus benchmarked? Does anyone have anything they can share on - e.g. I'd like to use SecurityManager but worry about breaking things - does anyone have a proven policy file?
Does selecting "Show this notes to requester" notify the requester?
When selecting this box, does it notify the requester? Or does it just make it visible?
Join us for an Endpoint Security seminar this November
Mobile devices have become the backbone of most organizations, but they're still prone to malware attacks. Are your devices protected? ManageEngine brings you an Endpoint Security and Management seminar where you can discuss your strategy to protect mobile devices with our product experts. Join us at any of our one-day complimentary seminars in Mumbai and Bangalore and stay two steps ahead of the next cyberattack. Register now to save your spot! What's in it for you? Discover the top cybersecurity
requester log in time stamp or report
is there any reoport that show last time requester has logged in?
REST API - Tasks
Hi Cannot see anything in the documentation how to create tasks in a service request using the REST API. Is it possible? BR Hans
Install SDP Recommendations
Dears , I need to know what do you recommend to install Servicedesk plus OS Version , SQL Version & hardware Requirement. Thank You
ADManager Plus fixes and enhancements for build 6500 and 6591
Build 6591 (September 2017) New feature: Reads the configured tables of Oracle and MS SQL database and creates automatic schedules for user creation to synchronize the user details across the databases and AD environment. Read more Sends its log data in Syslog format for analysis to a Syslog server, thus facilitating comprehensive auditing to ensure network security. Read more Enhancements: ServiceNow integration: Capability to alter users' group membership. For enhanced security and to block unauthorized
ADManager Plus fixes and enhancements for build 6310 and 6380
Build 6380 (June 2016) New Feature: Move contacts: You can now move contact objects from one container (organizational unit) to another. As per your need, you can: Move a single contact. Move multiple contacts at a time. Use CSV import to move contacts in bulk. Copy schedule: This feature simplifies the creation of new report schedules by allowing you to copy the settings of an existing schedule. The settings can then be modified, as per requirement. ADManager Plus mobile apps (v2.0) now support
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