Auto Change SLA based on Category
is it possible to automatically change the template's SLA based on the selected Category?
Central Management of Individual or small groups of devices
I made a post about improving device templates but I want to expand on that. OpManager makes it very time-consuming to apply the same configuration to small to medium sized groups of devices. Device templates are almost there, but they rely on SNMP and you can't add a variety of monitors (Windows Service, Process, URLs, etc) to the template, but I noted that in another idea. The new idea is for Notifications. If I have a group of, say, 10 servers that I want custom notifications on the Windows Processes,
Notification Variables to Add
Please add the following variables to the Send Email notification templates: 1. Threshold Value: I see it is a part of the message itself but I would like to break it out as a separate line in an email notification. 2. Performance graph: I know with CPU utilization you can get the top 3 processes. It would be so useful to get a performance graph of the offending metric so i could see the last "N" hours of performance data in the email. This can help me quickly see if there was a sudden spike or drop
Unapproved patches with dc in auto-approve mode?
Hi, today I got a strange phenomen: Patches for firefox (32 and 64 bit) are unapproved but testing mode is automatic so all patches should be automaticly approved. How can I approve these 2 patches?
Edit Request using Rest API
I'm unable to edit requests using the Rest API and Im not sure what Im doing wrong. I have some custom fields Im trying to update. I'm using the below Powershell code to process it. function Edit-Request { [CmdletBinding()] param ( [Parameter(Mandatory=$true, ValueFromPipelineByPropertyName=$true, Position=0)] [alias ("id")] [Int32] $RequestID, [Parameter(Mandatory=$true, ValueFromPipelineByPropertyName=$true, Position=2)] [String] $ApiKey, [Parameter(Mandatory=$true, ValueFromPipelineByPropertyName=$true,
Worklog Report Across All Modules - With Sum
Hi all, I am trying to create a report which will show all worklogs for this week, which includes worklogs across all modules. I also need to get the task title (rather than the parent title), and need to do both a sum per module as well as a total sum for the week. I have used the example given at the link below as a starting point: https://pitstop.manageengine.com/portal/community/topic/worklog-report This is a great start, but I need to further refine it as above (task titles and sum of time spent
ServiceDesk Plus 10002 Released
Dear Users, SDP 10002 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed Vulnerability SD-74037 : CSRF vulnerabilities in incident or service request. Request SD-75279 : Post upgrade to 10, some users are unable to submit the Add New Request form if FAFR is enabled and description in the template is set as mandatory. SD-75292 : Request conversations are not sorted properly in descending order in MSSQL setups.
SQLite "Magellan" bug affects Chrome: Update Chrome to version 71.0.3578.80
A highly critical remote code execution vulnerability has been discovered in SQLite, an underlying database engine embedded into the Chrome browser. This vulnerability has not yet received a CVE identification number. As of now, the SQLite vulnerability has been widely referred by the codename "Magellan". Google acknowledged the bug in its browser's underlying database and has issued a fix in it's latest versions for Chrome starting from Chrome 71.0.3578.80, generally referred as Chrome 71. This
SQLite "Magellan" bug affects Chrome: Update Chrome to version 71.0.3578.80
A highly critical remote code execution vulnerability has been discovered in SQLite, an underlying database engine embedded into the Chrome browser. This vulnerability has not yet received a CVE identification number. As of now, the SQLite vulnerability has been widely referred by the codename "Magellan". Google acknowledged the bug in its browser's underlying database and has issued a fix in it's latest versions for Chrome starting from Chrome 71.0.3578.80, generally referred as Chrome 71. This
Error update from 3450 - 4000
Hi, I I'm following the instructions for updating A+ from 3450-4000 (3450-3500-3600-3700-4000). Followed the migration steps for 3600 and everything went fine. Started the service after the installation and could login in to the application and run reports. But after installating 3700 the Analytics Service won't start and throws some errors in the log files (attached) Also tried ignoring that and continue the update process to 4000 but getting an error in the updatemanager aswell so i guess the 3700
[Free Webinar] Secure Windows logons with two-factor authentication (2FA)
Social engineering attacks have increased and the advancements in these attacking techniques sure cause a concern about organization’s security. The easiest way to break into a network is by misusing a user’s identity. A strong password can also be compromised and we have to come to terms with password strengthening not being the only answer to protecting user accounts from these attacks. Join our product expert in this session to learn how to boost your organization’s security with an additional
creating tickets from C#
I am at my wits end trying to create code that creates tickets on service desk. The code executes with no apparent but no ticket is created. Any help would be appreciated c# code: ASCIIEncoding encoding=new ASCIIEncoding(); string postData = "subject=test"; // + subject; postData += ("&description=test"); // + description); postData += ("&DOMAIN_NAME=XX"); postData += ("&logonDomainName=AD_AUTH"); postData += ("&username=username");
Request Catalog: Display Informational Icons at all times and not just during a mouse-over
In the service ctalog, is it possible to display the informational icons at all times rather than only during a mouse-over? We have many users that, for efficiency purposes, tab through the fields. The Informational icons do not display when tabbing into a field, but I'd like the requesters to know they can <click> for additional information. -Adam
Change technician after request is approved
Is there a way in Servicedesk Plus to script a way to change a technician after a request is approved.
support request to know what is the procedure to enable the reception and sending of mail in Office365 in linux operating system
We have a client that has installed the servicedesk plus, edition: Standard, in Operating System: Linux, with database: Postgres. The Mail Server could not be configured
Can we have on SD Plus Home Page Different icons to click to load different Department Services
Dear Friends, Is it possible to have following in Manageengine SD Plus: on home Page i will have different Icons like: Create New IT Service Request Create New Treasury Service Request Create New HR Service Request So, If User Click on say- "Create New IT Service Request" , the service catalog of IT Services are loaded. If User Click on say- "Create New Treasury Service Request" , the service catalog of Treasury Services are loaded. If User Click on say- "Create New HR Service Request" , the service
Max number of changes per project - V9.4
Is there a way to change the max number of changes that can be assigned to a project? Currently I can only assign 25 changes which is not enough for the project I am currently trying to manage in SDP We are on 9.4
Set Subject
Hi, I've tried using the below to set my subject line on submission but it presents as New Starter: undefined - undefined var y=$CS.getText("GUDF_DATE1"); var x=$CS.getText("ServiceReq_User_UDF_CHAR1"); $CS.setValue("SUBJECT","New Starter: " +y+" - "+x); Is there anything I need to be doing differently to get this to work please? Database Name = Microsoft SQL Server @Database Version = 10.50.1600@ @Current Build = 10001@
Comparing This Year vs Previous Year
Comparison of tickets completed in 2017 and 2018. MYSQL
No Data Available
Looking for some help. I imported Nessus output and Vul Reports state no data available. Any ideas?
ELA Status Access Denied
Greetings! I inherited ELA recently on a new job. The institutions IT Officer instructed me to delete the old hosts and add new ones as well as change the info on a back up server that was moved to a new location with a new IP address.. The sign-in info is valid but it shows as access denied. Knowing little to none about ELA and its inner workings I am seeking an answer to this...is the solution "on prem"? Could an agent have been set up on one of the old servers that was removed and now everything
EventLog Analyzer - Selective erasing of events after certain period of time
Hi. We recently purchased this software and are presently configuring same. We have hundreds of thousands of successful logins (and logoffs) which we want to receive but don't want to preserve for 90 days (which is what we have the 'db retention period' set at). I understand I can filter (either at origin at Windows auditing level or in the Eventlog Analyzer 'Log Collection Filter' ) to completely eliminate the registration of these events but can't find an option to delete these events after a period
AD360 build 4214 released with support for grouping similar reports.
Hello Everyone! We have released a new build of AD360-4214. The highlight of this release is the capability to categorize and group similar reports from different components together under a custom tab. Highlight: Categorize reports from different component: Group similar reports from different components together by creating custom report tabs and categories. This will help you consolidate events, such as users' logon activities, across AD, Office 365, and Exchange server,and view them without having
Custom Dial for Free Disk Space on C: wrong color
I updated my device template to show the WMI free disk space for the C drive. It shows correctly but the gauge color is wrong. It's showing RED for 95% free space. I assumed it would use the monitor thresholds but those don't seem to change it. Is there a way to fix this?
Report showing AuditStatus for all scans - not just last scan
I am after a report to show the Audit Status for all success/failure scans as recorded in the history tab of each workstation. The report can be split across different sites and restricted to a specific date range (ie 1 month) as it would likely produce a great deal of data. I am wanting to use the success/failed scan logs to report on workstations that are potentially being under utilized and perhaps are being turned on only a couple of times in the month. All reports I have found only report on
No search under View Requests by Requester
Is there a plan to add a search field under ListRequests.do / "View Requests by Requester"?
HOW to assign duebytime automatically to a REQUEST created by a preventive maintenance task.
I created and planned a preventive maintenance task for every first day of the month at 7AM a request is generated. It works well but I want to know how to automatically set the duebytime value, for example, three days later or on a specific day of the month when is created. How can I automatically assign the duebytime at the time the request is created?
Servicedesk Plus Purchase Order module - multiple payments
We have started using the purchase orders part of the servicdesk, when adding a payment to an approved purchase order its possible to pay it twice or eg if the item was £100, I can put a payment of £100 in but then can also add a second of £50, or any amount under £100 Currently on version 9.4 Build 9426
Add content into $Asset variables
Hello Team, I need to change content into $Asset variables. Our employees did not receive full information for the asset that been assigned to them, and I would like to change this. $Asset content Asset Name Product Barcode I want to add more like S/N, Warranty Expiry Date and few more from Asset CI Details. Could you please advice me how I can include this details to $Asset variables Thank you in advance, Best Regards, Todor
Folder Monitors - "Permission Denied-Verify WMI credential"
I am trying to monitor the when a folder date changes. When I test the monitor I get the error "Verify WMI credential". However, my WMI-Creds work fine to poll the machine for other monitors. Is there a trick or does monitor use some other credentials?
Add MSSQL Monitors - customize action
In the Rule Engine, there is a rule for "Add MSSQL Monitors". This rule triggers an action called "Associate MSSQL Monitors". Is there somewhere that I can specify WHICH monitors get associated? Right now I'm getting a dozen monitors that I don't want on 50 or so SQL Servers, which will be a LOT of deleting and reconfiguring to straighten out.
Query to display all templates that have the Description field marked as mandatory
Hi folks, I have an issue with upgrade 10.0.10001 whereby the description field, when marked as mandatory, doesn't recognize that someone has typed text into the field and so they can't submit a request. I've submitted a ticket, and I've found that if I remove the mandatory requirement, save, re-add, and save again, the issue no longer occurs. Since I need to get through this quickly, can you provide me with a query that will show me all of my templates that have a mandatory Description field? Thanks,
ADP Scheduling Irritation
Is everyone having to create Duplicate APD and Deployment Policies for Updates to deploy the last week of this month (August 27th - 31)? Since that week has Fourth and Last included in it?
Downloading patch FileZilla_3.36.0_win64-setup.exe
Getting the following error. 1 >> Downloading patch FileZilla_3.36.0_win64-setup.exe . Please wait... 2 >> FileZilla_3.36.0_win64-setup.exePatch status : Download blocked by firewall/antivirus.Enable firewall configuration or exclude antivirus to allow downloads from https://dl3.cdn.filezilla-project.org. I have checked the firewall logs and the download is not being blocked by the firewall. The URL seems to have changed to the following https://dl4.cdn.filezilla-project.org/client/FileZilla_3.36.0_win64-setup.exe
Unable to restore data. Make sure the build number of your installation and the one in the backup is the same Error with OPM
Hi. I take backup with 12.3.210 version, reinstalled in the same server and i can not restore because i recieved the error in the subject Any ideas about this? Thanks in advance
Sofware Catalogue - users should be able to install everything
Hi, could be very nooby question, but is it possible to set up a software catalogue with software, that users should be allowed to install but not forced to, even if this software requires Administrator privileges? For example Adobe Reader requires Administrator Password for installation. Currently I have Adobe Reader in the Self-Service Portal and can see it on a client machine. But clicking install, I need to enter an account with Admin privileges. So is it correct, that I need to create a deployment
Update Rollup 24 For Exchange 2010 SP3 (KB4458321)
I do not see this one listed in patch management. You are also not detecting the KB4458321 as being installed. But you do list the superseded Update Rollup 23 For Exchange 2010 SP3 (KB4340733) and indicated that it is a missing patch. When in fact i have superseded RU23 and went straight to RU24. I am a large deployment on build 10.0.279. Last Successful Vulnerability DB Update : Oct 5, 2018 05:23 PM
Storage monitoring IBM V7000
Did anyone succeeded with monitoring IBM V7000 storage? I have added SMI credential with cluster IP. Then I am trying to "Add storage device" in "Discovery" menu with node IP address, however - when I click "Test connection" I always get an error: "Test connection is failed". Is there a log locally where I can see what message storage has passed to the OpM? Maybe worth to mention, I am using OpM 12.3.230
Disable Email to new requesters
Hello, I've got AD Sync working flawless on my instance but everytime I create a new user the SD, after the next sync, sends an email to the user informing of the hashed password on the SD plataform. Is there anyway to disable this email from being sent ?
Field and Form Rule - Set Group
Wondering whether there may be an issue in the Field and Form Rules when setting a group based on field change. I'm able to assign a specific technician based on a value set on a drop down box, however when I attempt to 'Set Field' for Group, I get no drop down or validation for group names. Manually entering the group name does not work either, and the group remains as it was set on the form designer. Any other field is able to be set using this method except for Group. I've also tried to use 'execute
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