Report for Resolved Calls
We are trying to get some statistics for number of closed calls per engineer but it seems that if the Engineer was not assigned to the call at time of closure then the stat does not show in the report.
Can we have a report that shows number of resolved calls and who resolved them? Whether they are assigned to the call or not.
Can we have a report that shows number of resolved calls and who resolved them? Whether they are assigned to the call or not.
Topic Participants
Scott Wilson
V Murali
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