Restore fails with error: "filelist.txt does not exist in the selected backup file"

Restore fails with error: "filelist.txt does not exist in the selected backup file"

Hi all,
While trying to restore data from the production instance to staging, the following error is generated at the beginning of the restore stage:

filelist.txt does not exist in the selected backup file

The SDP build is the same for both instances.

SDP Build: 9422
OS: Windows Server 2016 
DB: MSSQL 2012

Please advise. Thank you.

                  New to ADSelfService Plus?