Hello here!

I wanted to find out if it is possible automatically change request status when triggering "work log timer".

Work Log Timer - Start, changes request status to "In progress".

I`m seeing it so:

When request falls in Service Desk, status is "Open"

When Helpdesk assigns request to Group/technician, status changes to "Assigned"

When technician picks it up for work (triggers "Work log timer"), status changes to “In progress”

So in Time Elapsed Analysis could be seen how much time pased when helpdesk asigned request to technician, how much pssed for technician to start the job, and how much time spent by technician to resolve the case