Field and Form Rule - Set Group
Wondering whether there may be an issue in the Field and Form Rules when setting a group based on field change. I'm able to assign a specific technician based on a value set on a drop down box, however when I attempt to 'Set Field' for Group, I get no drop down or validation for group names. Manually entering the group name does not work either, and the group remains as it was set on the form designer. Any other field is able to be set using this method except for Group. I've also tried to use 'execute
{RELEASE={version=9.2}, BUILD={number=9200}
Hello, during the startup of SDP I notice some errors which are not familiar for me. After full start procedure system is available to operation. Can I get any information regarding those errors or what should I do to resolved them? Full error message in attachment: [09:39:43:997]|[12-05-2018]|[org.apache.catalina.session.StandardManager]|[SEVERE]|[28]|: IOException while loading persisted sessions: java.io.EOFException|java.io.EOFException [09:39:43:998]|[12-05-2018]|[org.apache.catalina.session.StandardManager]|[SEVERE]|[28]|:
Profile not being applied to all tablets, only saying 'notification sent'
In some, but not all (12 out of 30) devices are not reporting that the created profile is being applied correctly. The list of devices for this group show many devices as "Notification Sent" and "Profile will be applied next time it is online". However these device to appear to be online. I can sync to them, I can remote control them, I can disable kiosk mode. But profiles don't seem to always apply. I also preformed wipes on these devices as well. all devices are Samsung Galaxy Tab A 8.0. Both the
Installation
How does analyticsplus get its data from service desk plus, if its deployed on a separate server. Note: am new to analytics plus.
Computer Name (pre-Windows 2000)
When creating computer objects in ADUC the Computer name (pre-Windows 2000) field is auto populated when the Computer Name field is populated. This isn't the case in AD Manager when creating computer objects. Is there a way to have the same information entered in the Computer Name field auto populated to the Computer name(pre-Windows 2000) field? Looks like you are able to set this type of functionality in the user creation templates but it doesn't exist for the Computer creation templates (you have
Time Based Ticket Auto Assignment
Dear all, We have deployed Manage Engine service Desk Plus Version 9.0 Build 9023. We want to auto assign tickets to specific members with time based configurations. For e.g. the tickets received between 8:00AM to 4:00PM should be assigned auto assign to couple of peoples only and the tickets assigned between 4:00PM to 12:00PM should be assigned to another group of people. Any help would be much appreciated. Thank you.!
Python script - creating child requests from information contained in parent request (Part 2)
Hello! I originally posted this https://pitstop.manageengine.com/portal/community/topic/python-script-create-multiple-requests-from-parent-request-6-3-2018 a few months ago where I was having troubles with resource section fields. When populating child request descriptions with the contents of these fields, it wasn't recognising them as a string. I solved that with a ".join". Now, after having upgraded, the scripts are no longer working as the fields are now seen as "dictionaries", not "lists" and
Unknown Error. Code : -2145124329 installing patches.
We have reported this issue to support, but wondering if anyone else has seen the problem where an "Unknown Error. Code : -2145124329 installing patches.". It is happening on a number of machines for several patches including :- 2018-11 Update for Windows Server 2016 for x64-based Systems (KB4465659) 2018-11 Cumulative Update for Windows Server 2016 for x64-based Systems (KB4467684) 2018-11 Cumulative Update for Windows Server 2016 for x64-based Systems (KB4467691) Update for Windows 8.1 for x64-based
Query Exception Occurred in background Database Issue
Hi, Could you please advise i want to load archived data to generate a report for last 6 months ago but i cannot i got the error below: Query Exception Occurred in background Database Issue
Surpress Default Domain Controller Audit config message
Hello support, For one of our customers will need to work with a custom audit policy. Following message keeps appearing in the console: "Configure Default Domain Controllers Policy to enable auditing events for domain :" This is shown for all users while the policy has been manually configured according to the documentation. Is there any way to suppress this message? Thank you very much and kind regards, Thomas
Issue With Opening Drop-downs in CMDB
Hello, when we go to the drop-down to add a new asset in CMDB the menu doesn't drop down. We figured out a workaround to do this by changing the "Show _ per page" value to a different value than it is currently set, refreshing the page, and going back into the page. However, this is obviously not ideal if we're loading multiple assets everyday. This behavior is experienced with both Google Chrome and Internet Explorer. We are on version ServiceDesk version 9425 with MSSQL as the database. Please
Unable to restore data. Make sure the build number of your installation and the one in the backup is the same
Hi: We realized a backup whit the utility, reinstaled software and patch and, when we tried to restore, we can not because we recieved the error reflect in the subject The OPM version is 12.3.210 Any idea why not work? Thanks
duplicate tickets
Hi, I am running SupportCenter Plus 8.1.0 Build Number 8100. I've got 3 business units. This is the issue I have. An email is sent so it generates a ticket in BU_A. It is moved to BU_B with a new ticket number. A reply is sent and when the customer replies back, it comes to BU_A instead of BU_B. Thanks, Marius
Microsoft Patch Tuesday updates for December 2018
Good day. Quick update on the December 2018 Patch Tuesday. New Security Bulletins : 2018-12 Security Update for Adobe Flash Player for Windows (KB4471331) 2018-12 Security Only Quality Update for Windows Server 2008 (KB4471319) 2018-12 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4471328) 2018-12 Security Only Quality Update for Windows 8.1 (KB4471322) 2018-12 Security Only Quality Update for Windows Server 2012 and Windows Server 2012 R2 (KB4471326) 2018-12 Delta Update
Microsoft Patch Tuesday December 2018
Good day. Quick update on the December 2018 Patch Tuesday. New Security Bulletins : 2018-12 Security Update for Adobe Flash Player for Windows (KB4471331) 2018-12 Security Only Quality Update for Windows Server 2008 (KB4471319) 2018-12 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4471328) 2018-12 Security Only Quality Update for Windows 8.1 (KB4471322) 2018-12 Security Only Quality Update for Windows Server 2012 and Windows Server 2012 R2 (KB4471326) 2018-12 Delta Update
changing the order of services in a service category
Dear Friends, I have 2 question: 1) Can we change the order of the services in a particular service category... by default i feel the services appear in Alphabetical order. 2) Can we change the order of service categories that appear in Service Catalog your replies will be of great help
What is "Incident restoration target" field in service category
Dear Friends, what is the meaning and significance of incident restoration target field in in service category. please explain. you will be of great help
Prompt for authentication with pass-through enabled after upgrade from 9309
If I upgrade from 9309 to any new version till 10.1 the servicedesk prompt for authentication, I need to cancel the authentication and login by the webpage.
How to automatically select the service requester's GM as service Approver
Dear Friends, Suppose i have a service request ( Say ERP ID Creation). now, the scenario is such that there are many departments ( For e.g. Sales, Service, collection... Etc) and each department has its own GM ( General Manager). this service request is common for all departments and whenever any user from any department request this service, the approval should be from the requester's Department GM. is there a way i can achieve it in ServiceDesk plus? if yes.. How.. Please Help
software assets
any idea on how to manage software assets?? the reports don't work, the 'type' and other options i dont' know where it comes from and how can i go and change them. like 'managed','freeware' and all those... how do i go ahead and manage my software assets entirely from sdp. even if i input the license keys for a particular s/w for the individual user, it will show only in the 'scanned software' and not in the software licenses. and if i need to show it in software licenses, i have to allocate licenses
[SOLVED] Request ID cannot be picked up as the technician is not associated to the site
We are receiving a strange error when in the new view interface and trying to Assign or Pick Up a ticket using the buttons. I was able to replicate in the beta site as well by setting a site for the Requester that was different than the technicians. We can Assign or Pick Up in the Requests view (when you click Requests) or manually. Has anyone else seen this type of behavior in your systems?
Active Directory import
I'm adding a new domain and I just need to import a few requestors from their domain. However, when I select import requesters, I get an error that says 'couldn't bind to active directory server." the account I am using is a member of domain users. Are there any other groups or security permissions that this account needs in order to do an AD import?
Migrate from MSSQL to PgSQL
Hi Team there is a manual for db migration from MSSQL to PgSQL? Thanks in advice Regards
AppManager Plugin - Business view is not supported for the Operator role.
Hi, Yesterday was detected the next issue with the applications manager plugin sends the message Business view is not supported for the Operator role. when a user with operator role. This do not show the tab of Business View as used to do. Could you help to check this ? This happened suddenly. Best Regards. A.
Email Delimiter symbol change in build 10000
Hi Guys, Previously we used a query to change the default delimiter symbol from ## on email correspondence to/from Service Desk Plus; For example if we wanted to change it to + signs we would use; update GlobalConfig set Paramvalue='++' where Parameter='Title_Delimiter'; This row doesn't seem to exist in the DB a newer version of SD+ we are trialling. Is anyone able to advise on a new query to use so we can change the delimiter? We are trialling build 10000 using MS SQL Thanks
I would like to run a report of incident and requests, side by side over a certain period
I would like to run a report of incident and requests, side by side over a certain period
Unauthenticated Remote Code Execution Vulnerability
This document will explain you about the Java deserialization vulnerability reported by Offensive Security Group Security Advisory which allows, Unauthenticated arbitrary code can be executed on the server where OpManager Plus is installed. Vulnerabilities Fix Released on CVE-2018-19403 11-December-2018 What was the Problem? Unauthenticated arbitrary code can be executed on the server where OpManager Plus is installed. This allows users to execute payloads. How do I fix it? This has been identified
Unauthenticated Remote Code Execution Vulnerability
This document will explain you about the Java deserialization vulnerability reported by Offensive Security Group Security Advisory which allows, Unauthenticated arbitrary code can be executed on the server where OpUtils is installed. Vulnerabilities Fix Released on CVE-2018-19403 11-December-2018 What was the Problem? Unauthenticated arbitrary code can be executed on the server where OpUtils is installed. This allows users to execute payloads. How do I fix it? This has been identified and fixed
Unauthenticated Remote Code Execution Vulnerability
This document will explain you about the Java deserialization vulnerability reported by Offensive Security Group Security Advisory which allows, Unauthenticated arbitrary code can be executed on the server where Firewall Analyzer is installed. Vulnerabilities Fix Released on CVE-2018-19403 11-December-2018 What was the Problem? Unauthenticated arbitrary code can be executed on the server where Firewall Analyzer is installed. This allows users to execute payloads. How do I fix it? This has been
Unauthenticated Remote Code Execution Vulnerability
This document will explain you about the Java deserialization vulnerability reported by Offensive Security Group Security Advisory which allows, Unauthenticated arbitrary code can be executed on the server where Network Configuration Manager is installed. Vulnerabilities Fix Released on CVE-2018-19403 11-December-2018 What was the Problem? Unauthenticated arbitrary code can be executed on the server where Network Configuration Manager is installed. This allows users to execute payloads. How do
Unauthenticated Remote Code Execution Vulnerability
This document will explain you about the Java deserialization vulnerability reported by Offensive Security Group Security Advisory which allows, Unauthenticated arbitrary code can be executed on the server where NetFlow Analyzer is installed. Vulnerabilities Fix Released on CVE-2018-19403 11-December-2018 What was the Problem? Unauthenticated arbitrary code can be executed on the server where NetFlow Analyzer is installed. This allows users to execute payloads. How do I fix it? This has been identified
Unauthenticated Remote Code Execution Vulnerability
This document will explain you about the Java deserialization vulnerability reported by Offensive Security Group Security Advisory which allows, Unauthenticated arbitrary code can be executed on the server where OpManager is installed. Vulnerabilities Fix Released on CVE-2018-19403 11-December-2018 What was the Problem? Unauthenticated arbitrary code can be executed on the server where OpManager is installed. This allows users to execute payloads. How do I fix it? This has been identified and
Enterprise mode to install APM
I use OpManager Enterprise version and install APM, I know APM can install in distribution mode. but I want to integrate with my SDP MSP version. should I configure log ticket in APM central server or I need to set up in each OpManager Probe which installed APM? also, can OpManager share same API key with APM when log ticket in SDP MSP? Or I need to create two techinicainIDs for OpManager Probe and APM? Thank you. Code Chang
Migrate to new LDAP server
I have an existing PMP instance (9702) with users which were added by importing them from an LDAP server. We have installed a new LDAP server and I would like those same users to now authenticate against the new LDAP server. It seems the existing users' accounts are tied to the old LDAP server (from which they were imported). Is there any way to associate the users with the new LDAP server without deleting and recreating their accounts and reassigning all of their privileges? Alternatively, is there
APM failed to connect SDP MSP
APM plug-in cannot connect ServiceDesk Plus, I have tested API key and OpManager can connect SDP MSP, I think the API key is correct. but still get failed report from APM. Please advise how to solve it. Thank you. Unable to fetch values from ServiceDesk Plus, The server might not be running or the network traffic may be too high
SMS alerts via Clickatell
OpManager version 123177 I configured SMS Server settings to send SMS alerts via the Clickatell gateway. This was working find up until a few days ago when it suddenly stopped working for some unknown reason. The SMS server settings are shown in the attachment. When I try to send a test message I just get "Failed to sent test SMS". The notification log contains the following: Sending SMS via SMS Gateway. SMS Content -> | Exception occured while send SMS using HTTP POST. javax.net.ssl.SSLException:
Delay API response
Hello, I am trying to get the username for a specific technician using the technician's ID. I am using the "Get All Requesters" API and in the end I do get a response but always with a big delay (~20 sec). Do you have any idea why that happens? For example, when I need the email from a requester the request is made almost instantly. Thx
Sorting notes
Hi,After upgrading to version 10, sorting notes "before updating" and "after updating" does not work correctly. Thanks!
SMS not working
My company has changed Exchange servers. Once we moved over to the new exchange server, sms stopped working. I have added the new exchange server ip in the mail server settings and shut off the firewall on the new exchange server but I'm still not able to get SMS messaging when a ticket is created. Any ideas on why it stopped working?
Unable to search device details
Hi All, I am getting error while searching for the added device in OP manager console. With this regard, I tried to add the same device newly, it showing device is already exists. But when I search for the same it is throwing an error. Kindly help us to resolve this issue. we are using OP manager version build number as 11300. Thanks, Rajesh L
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