ADManager Plus fixes and enhancements for build 6201 and 6300
Build 6300 (May 2015) New Feature: OU (organizational unit) Management provides the ability to perform the following tasks via ADManager Plus: Create OUs Modify OUs Move OUs Delete OUs OU management also offers: Bulk creation and management of OUs via CSV import Customizable OU creation templates which allow you to fine tune the OU creation process to exactly meet your organizational demands The ability to create a new parent OU, and then create the required OUs inside it. Report from CSV: This report
ADManager Plus fixes and enhancements for build 6110 and 6200
Build 6200 (April 2014) New Features: MS Office 365 Support Support added for provisioning of user accounts in Microsoft Office 365. Lync Management and Reporting You can now modify policies such as conferencing, archiving and telephony, associated with a specific Lync User. Option to enable, disable or delete a user from the Lync Server control panel included. Reports for Lync Enabled as well as LCS or OCS enabled users included. Reporting capabilities added for Lync disabled users. Exchange Policy
ADManager Plus fixes and enhancements for build 6000 and 6100
Build 6100 (June 2013) New Features: File Server Management: Manage the permissions on multiple File Servers and workstations across your organization in just one operation. This feature facilitates bulk modification and removal of NTFS or Share permissions on Shared Folders and their subfolders. Now you can also manage Active Directory 2012 (in Windows Server 2012) using ADManager Plus. This build also included support for Windows 8 platform. Enhancements: Remote PowerShell Support for Exchange
Please help me, The emails Fetching Stopped - Incoming and Outgoing
Please help me, The emails Fetching Stopped - Incoming and Outgoing
Start Mail fletching automatic
hi, how can I start mail fletching automatic in MSP without having to go in menu et start it manually? Script? Thks
How can I permanently remove a stale / ghost alarm
Hello, we're using OpManager 11600 and I have had this issue for some time now. I was hoping that a migration to a new server would resolve the issue, but it has not. Pre-text: We have opmanager configured to show when printer supplies drop below certain thresholds. This generally works well and lets us know if we need to order any supplies generally before a user contacts us about the printer. Issue: While creating these device templates we ran through a bit of trial and error, resulting in creating,
Multiple Support Groups and Office 365
We want to use multiple support group email addresses via an Office 365 tenancy but this can't be done without actually using a local SMTP mail relay server which is annoying. There are three ways of sending email to Office 365 - Full authentication, direct send or use a mail relay. https://support.office.com/en-gb/article/How-to-set-up-a-multifunction-device-or-application-to-send-email-using-Office-365-69f58e99-c550-4274-ad18-c805d654b4c4 We are stuck with one of two problems. If we configure both
[Free webinar] Ensure high availability and handle disasters better with Password Manager Pro
Hi All, Our next topic for the Password Manager Pro Masterclass series is "Ensuring service availability and handling disasters," scheduled for November 01st. Click here to register for the session. This session will show you how to better handle disastrous circumstances and ensure service continuity with the help of redundant servers, failover clusters, and quick data recovery procedures. Here's a quick look at the agenda for the ninth Masterclass session: 1. Data redundancy and recovery Establishing
ServiceDesk Plus OnDemand UI Enhancement - Footer Bar
Dear Customers, As part of features and User Interface[UI] enhancements a static "Footer Bar" will be added to ServiceDesk Plus OnDemand screen. "Footer Bar" will be loaded with functionalities for easy & frequent accessibility. "Footer Bar" would be added and will released very shortly i.e within this week. Kindly refer to the below images of the static "Footer Bar" for reference and it will have "Live Chat" & and "Feedback" for Technician & "Live Chat" for Requester login's : Footer Bar --> Live
iOS crashing
Hello! I recently updated to version 4.5 of the Servicedesk app that was just pushed a few hours a go and I can no longer log in to our organization's servicedesk server. I deleted the app and reinstalled it, and while I can still enter the information to log in (the server address, username, password) it crashes as soon as I submit the log in information. However, I am able to log in to the demo. I'm currently using an iPhone 6 Plus with iOS 11.3.1 installed. Is there anything I can try and do?
Schema BD
It is possible to obtain a complete schema of the system database. Well, I have seen in the forum many post where they talk about tables that are not specified in the diagram that come inside the software. For example, in the request module there is a table called "WorkOrderToCI", in projects "ProjectStatus" and it does not exist in the description. Is there a way to know all the names of the tables that make up the database?
BREAKING NEWS : The free OpUtils webinar is on its way.
Hola Amigos! ManageEngine is conducting a webinar on OpUtils to help you with your network IP management problems. This training covers in-depth and intensive training which will help you get into the bottom of various challenges faced concerning the issues with your IP's and switch ports. Trust me, you wouldn't want to miss it. Click here to register now! The training agenda is as follows: Title of Webinar : Safeguard your network from intruders - Rogue Detection Topics Covered in the Webinar
Significance of Owned By Field in Support Groups
can you please explain the Significance of Owned By Field in Support Groups. how it affects the request
Business Rule: Change Requester?
Is it possible to change the requester via business rules or custom triggers? Here's our scenario for needing this: We currently use Zoho Forms for hardware/peripheral requests. Once the form is filled out, an email is sent to our SD+ inbox & CC'ed to the user who filled out the form. The ticket is created normally but the requester is always "notifications@zohoforms.com". It would be nice to have this automatically update to whomever is in the CC field of the email, instead of having the techs do
unable to login to PMP
Hello, I am a PMP user and have a strange problem in working with PMP. Sometimes while users are connecting to remote servers, their connection is suddenly closed and then those users cannot even login to PMP web console, unless reseting their passwords.
Administrator and Guest user and password at login screen
Hello, How can we remove Administrator and Guest user and password from login screen in all users ? Thank you
Can NCM support Cisco Firepower series?
Hi, I'm configuring NCM moudle, can we have lot of Cisco Firepower device, but so far I cannot find any device template can match this series.
resolved report
Hi I am looking for a report that I can report on who resolved or closed a request. I have got a report but I also want to select the date rang for the report. The report that I have only show the resolved request that are created in a date range. So basically I am after who resolved what this week or last week or specific date rang. The below is the report I have but is only showing the created requests. select wo.workorderid "Request id",(re.first_name) "Technician", case when woh.operation='RESOLVED'
Storage cannot be discovered
Hi， I am adding netapp to OPM but seem there are some issue which cannot allow me to add the device correctly. You can find the attached screen shoot for your reference. SNMP Ping is reachable and I can add the storage device via discovery-->add device, but cannot add the storage device via discovery-->add storage. Thanks
[New Release] ADAudit Plus' latest version: Build 5051
Dear All, Greetings from ManageEngine ADAudit Plus! We are delighted to announce the release of ManageEngine ADAudit Plus' latest version: Build 5051. With the latest build 5051- receive instant SMS notifications that enable you to stay up on critical changes to your AD environment, on the go. ADAudit Plus now supports Arabic characters while exporting to a PDF and improved data collection performance for print servers. Other enhancements and fixes have also been made to enrich your experience, please
Solar (Hijri) Calender In Service Desk
Hi I have a question about calender of service desk can i add solar (hijri) calender in service desk my self ? if answer is "YES" please help me to add this calender thanks for help
Unable to upgrade from 273 to any new version
Hi, I'm unable to upgrade our 273 version to 310 (or 290). I had no issues with previous upgrades. The database is located on a remote mssql server and the upgrademanager log file shows the following: Oct 21, 2018 1:27:08 PM [com.me.devicemanagement.onpremise.server.sql.MssqlExceptionSorter] [INFO] : Entered MSSQL Sorter Oct 21, 2018 1:27:08 PM [com.me.devicemanagement.onpremise.server.sql.MssqlExceptionSorter] [INFO] : SQLState: 23000 Oct 21, 2018 1:27:08 PM [com.me.devicemanagement.onpremise.server.sql.MssqlExceptionSorter]
Restore SQL Database Program
SQL Data recovery software is the smartest way to get back all lost and forgotten passwords. The usefulness of the software can be best reflected through its capability to entirely reset the lost password to any new one. No matter, if you forget it again, and again and Recovers lost or deleted data from Windows hard disks and all supported removable media. this tool Recovers images and media files from any internal or external storage media and all damaged RAID 0, 5, and 6 servers in case of RAID
Self Service Portal session expires while resetting the password
Hello everyone, Greetings!!! While resetting the password the portal session expires if the password is not matching the complexity. I have already enabled this option "Allow users to retry reset without going through ID verification again". But still it fails and shows the attached error, users have to relogin for trying again. Any help will be greatly appreciated. Thanks, Kottees
Compatibility with non-Microsoft ADs - particularly with Zentyal
Hello. I have had a browse around the product info but I cannot clearly make out if it can be used with a samba4-based Active Directory like the one in the Linux Zentyal distro...
Top five enhancements of the Windows 10 October 2018 update
If you're a tech enthusiast or just a Microsoft fan, you're probably aware that Microsoft releases two major software updates a year for Windows. Windows 10 version 1809 was just released and is the second update of 2018. This comes as an incremental update, bringing a number of small improvements to various features like the Snipping Tool, Clipboard, and SwiftKey. Of all the changes Microsoft has brought in to Windows 10 version 1809, here's a list of the top five enhancements that make it worth
Windows Server 2003 is not supported by Mozilla anymore.
Hi, we've got some older Windows 2K3 servers which were recently added to Desktop Central. When looking through the list of missing patches for these servers I noticed that Firefox ESR 60 is suggested which is wrong because Mozilla stopped supporting older windows releases recently and the last installable Firefox ESR version for theses system ist Firefox ESR 52. So please update your patch db ASAP to fix this issue.
Icons for Template Categories
Hello team ! How can I change an icon in "Template Categories" list? Unfortunatelly all icons in new created categories are the same. Thanks
Monitoring Page File and Committed Bytes in Use
instead of monitoring memory utilization, I would like to monitor _Total Page File utilization along with Memory -> Committed Bytes in Use. how do i go about doing that?
O365 Manager Plus latest build 4218 released!
Hello Everybody! We are glad to announce the release of the latest build of O365 Manager Plus – 4218. The dashboard has been enhanced with: Usage view dashboard, to get insights on every day Office 365 service usage statistics through embeddable graphical widgets. Inbuilt management options, to execute management tasks right from the dashboard tiles. Dashboard tiles, to customize your dashboard with predefined data tiles, to get a quick snapshot on password expired users, service health status,
HP machines may experience a blue screen error WDF_VIOLATION after installing HP keyboard driver (version 11.0.3.1)
Problem: There exists a known incompatibility issue with certain HP machines running on Windows 10 version 1803 and up, when installing the HP keyboard driver version 11.0.3.1 2, either manually or through Windows updates. This may result in a blue screen error: WDF_VIOLATION, after installation. Solution: Scenario 1 You have installed the driver and a restart is pending If you have installed the HP keyboard driver (version 11.0.3.1), and you are pending a restart, do not restart your machine. Microsoft
HP machines may experience a blue screen error WDF_VIOLATION after installing HP keyboard driver (version 11.0.3.1)
Problem: There exists a known incompatibility issue with certain HP machines running on Windows 10 version 1803 and up, when installing the HP keyboard driver version 11.0.3.1 2, either manually or through Windows updates. This may result in a blue screen error: WDF_VIOLATION, after installation. Solution: Scenario 1 You have installed the driver and a restart is pending If you have installed the HP keyboard driver (version 11.0.3.1), and you are pending a restart, do not restart your device. Microsoft
Increase log size limit
I would like to know if its possible to increase the size limit of the log (serverout), because I have high log rotation (every 30min aprox). Every time i would like to troubleshoot a problem, its always late to check the log...
Cannot import SSL certificate using he UI
Hi all, We have tried to import an updated SSL certificate, in .pfx format, using the the Admin\General Settings\Import SSL Certificate wizard. The error is: "The password entered is invalid for the certificateEndReply.pfx certificate" . The used password is correct, we have tested it by importing to the local computer store. I have attached a screen capture, and the method used is from here: https://help.servicedeskplus.com/introduction/install-ssl.html$Step3a SDP Build: 9422 OS: Windows Server
SQL query to update all users as approvers
I need a SQL query to update the field "Service Request Approver" = Yes, for all technicians and requesters. This is the only way to make sure all my managers in the company can be selected in the "Select Approvers" field.
Report including deleted requests
When I use the report module, does it exclude all deleted requests by default or are they included. I have chosen the following columns - Account - Overdue Status - Request status - Request mode - Request type I filter requests by "Created time", however, it seems as if deleted requests are excluded, is it so? If yes, can I include them? ServiceDesk Plus MSP 9407 MSSQL
Here we come - New York & Orlando! Free ITOM Seminar for you to learn and explore IT Operations Management Solutions.
Hello everybody, We are gearing up to meet you at for an action-packed day of new learnings and product demos at our free IT Operations Management seminar, and we'd like you to come along. We have interesting sessions on network, server, and applications management that are aimed to help you meet your business demands. You can participate in the interactive demos of our solutions and learn how to get the most out of your IT. You can connect with our product experts and peers from your city, make
Automatically Link Requests
Is there currently any way to link requests automatically? lets say that Site A puts in a request with Category 1, can that request automatically be linked to all other requests from Site A with Category 1?
Export list of workstations that failed more than 180 days to scan
How do I export the current list of workstations that failed more than 180 days to scan? Could you please help us, i need to generate report like as "Workstation/Server not scanned in last 30 day" on Asset tab.
Access Level is not restricted for Technicians
Dear Sir, I have problem with Technician Access Levels. When the request is created by the Technician that have access to all requests, before approvals are done, technician can edit, escalate request, but he/she should not be able to do. Please advise me to resolve this problem. Regards GG
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