How to automatically select the service requester's GM as service Approver
Dear Friends,
Suppose i have a service request ( Say ERP ID Creation).
now, the scenario is such that there are many departments ( For e.g. Sales, Service, collection... Etc) and each department has its own GM ( General Manager).
this service request is common for all departments and whenever any user from any department request this service, the approval should be from the requester's Department GM.
is there a way i can achieve it in ServiceDesk plus? if yes.. How.. Please Help
Suppose i have a service request ( Say ERP ID Creation).
now, the scenario is such that there are many departments ( For e.g. Sales, Service, collection... Etc) and each department has its own GM ( General Manager).
this service request is common for all departments and whenever any user from any department request this service, the approval should be from the requester's Department GM.
is there a way i can achieve it in ServiceDesk plus? if yes.. How.. Please Help