New incident stop automatically setting site on requester
We have ServiceDesk Plus version 9.3 Build 9313
When creating a new incident, after selecting the requester the site field is automatically updating based on the requester selected. We'd like to disable this so that the site that the technician sets does not change when the requester is selected. I can't see where in the settings is any option to disable this.
Is this a setting that I can change? If so would someone kindly be able to show me where this is/how to change?
Thanks.
When creating a new incident, after selecting the requester the site field is automatically updating based on the requester selected. We'd like to disable this so that the site that the technician sets does not change when the requester is selected. I can't see where in the settings is any option to disable this.
Is this a setting that I can change? If so would someone kindly be able to show me where this is/how to change?
Thanks.