Hi folks,

 

A noob questions here: I understand the difference between the business and technical service catalog, but what is the difference in SDP when defined as such?

 

Although both service category types appear to display "IT Service Category" when edited, after creating a Business Service Category, there is one fewer field (Business Criticality) then a technical service category.

 

Also, the Techical Service Category type has a "Managed By" field and the Business Service Category type has an  "Owned By" field.  (Do these point to the same underlying field?)

 

If it turns out one was created as a technical type and we now want a business or vice-versa, can that be done?

 

Thanks,

Adam