Incident Template - How do you identify contextual data of affected CI?
We are currently on the process of building an Incident Template and we want to get contextual data of the affected CI(s) quickly:
How do I do these within the SDP incident ticket related to the affected CI?
- previous incidents
- previous configuration changes
- previous problems
- previous projects
- alerts
- logs
- dependencies
Can I also invoke a runbook procedure?
Topic Participants
Charles Palma
Umasankar
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