Report for all agent currently online
Is there a report to show all current agent that are online or have been online at all during a given day. Or even show all agent that have been active within 24hours. and show what Active directory Ou location they are in. I was able to filter live agent in SOM but the only way i was able to show OU location was to add a custom field and then manually input the value. Is there a way to populate this custom field automatically?
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