IT analytics in 90 seconds: Boost your MSP's revenue using customer effective rates
Identify the customers who bring in the most profit by using the Customer Effective Rate report in Analytics Plus. If you're not already using Analytics Plus, download your free, 30-day trial today:
IT analytics in 90 seconds: Boost your MSP's revenue using customer effective rates
Identify the customers who bring in the most profit by using the Customer Effective Rate report in Analytics Plus. If you're not already using Analytics Plus, download your free, 30-day trial today:
Fix for Ghostcat Vulnerability (CVE 2020-1938) in Mobile Device Manager Plus MSP
Mobile Device Manager Plus MSP has released a security fix for the recently detected Ghostcat Vulnerability (CVE 2020-1938) which is a file read/inclusion vulnerability detected by Chaitin Tech. This vulnerability can be remotely exploited if the port 8009 is publicly exposed allowing users to read or include files in the webapp directories of Apache Tomcat. The security fix is released in build #92762 and you can download the latest build from here. Follow #security-updates for all security related
Fix for Ghostcat Vulnerability (CVE 2020-1938) in Mobile Device Manager Plus
Mobile Device Manager Plus has released a security fix for the recently detected Ghostcat Vulnerability (CVE 2020-1938) which is a file read/inclusion vulnerability detected by Chaitin Tech. This vulnerability can be remotely exploited if the port 8009 is publicly exposed allowing users to read or include files in the webapp directories of Apache Tomcat. The security fix is released in build #92762 and you can download the latest build from here. Follow #security-updates for all security related
Error with Mail Fetching
Currently getting this error message with the mail fetcher: Error while connecting to mail store: javax.mail.MessagingException: connect timed out; nested exception is: java.net.SocketTimeoutException: connect timed out I am not seeing anything on the smtp server that would timeout the request.
Collected logs in CEF format
Hello, Is there any chance to collect the logs reside in AdAudit Plus in CEF format ? Regards
Exporting closed tickets to a separate database.
Good morning all, I wonder if you can assist? Our database is currently running high and we wish to keep it below the 10 gig threshold SQLExpress has. I have tried the following all with minimal to no success: shrinking the database data delete from aaaaccsession delete from auditrecord delete from recentitems delete from errorlog archiving all closed tickets older than 2 years. Can you please advise on what else can be done to reduce the size of the database? Is there a way to move all closed tickets
How to remove global admin’s access to OneDrive for Business sites.
Problem When you configure backups for OneDrive for Business sites using RecoveryManager Plus, the global admin is provided access to all OneDrive for Business sites by the product. If you decide not to back up a particular or all OneDrive for Business sites, you’ll have to manually revoke OneDrive for Business access from the global admin. This document will show you how you can manually revoke a global admin’s access to OneDrive for Business sites. Solution Download SharePoint Online Management
Python script for updating tasks
HI I have followed the instructions for installing this python script from this forum https://resources.manageengine.com/resources/resource/python-populate-request-details-in-task-title-and-task-description However, when it executes at point of creation I get the message "No tasks to update" I have 3 tasks within the template & a variety of fields in different formats, surrounded by different delimiters (in case I had missed something) but still get the same error. What am I overlooking here? (I
How to remove MDM app from android device
Hi everyone, Our On-Premise MDM server was affected by an issue of the OS and all our data was lost, we have in there like 200 android devices enrolled at that moment and now we can't remove to start all over the process again for enrollment, we configure the MDM server again so we can do a fresh start but we can't enroll the existing devices to the new MDM server. Any ideas on how to remove the MDM android app so we can configure it again? Thanks
Waiting for Approval - status is changed to On Hold... How do I turn that off?
I am having the hardest time finding this. I could've sworn I could turn this setting off... I'm trying to turn off the setting that when you send something out for approval, the status automatically goes to On Hold... I can't seem to find how to do that, or if you can even turn it off... Thanks!
Business Rule - Run once / Run limit
Hi, We have a business rule to notify service management when the priority of a ticket is created as P1/P2 or edited to be a P1/P2. The problem is that whenever anything is edited in the ticket from then on the business rule runs every time. We only really need to be notified once. I think there are probably more use cases to imposing a run once or run limit to business rules. In the meantime is there a different way of achieving the behavior I've described above? Thanks in advance, Dave
Introducing the new File Shadow feature in Device Control Plus!
Hello everyone! We are pleased to announce the release of the file shadow feature in Device Control Plus. With this tool, mirror copies of the files that are exported or modified using USB devices can be created in real-time. Subsequently these shadow copies can then be safeguarded in password protected network shares. It is a useful capability that provisions admins to apply an added layer of protection for files transferred via USB devices. The settings can be configured directly from the console
[SOLVED] API v3 Field and Form Rules Script to get User Additional Field
We are working towards migrating our production environment up to build 11104 from 10513, and in doing so we will need to replace many of our scripts. One such script is a Field and Form rule to get a requester's room number and enter it into a field on the incident template. The room number is defined as a User Additional Field. Any assistance with this would be appreciated.
The connection with the server has been terminated or an incompatible SSL protocol was encountered
Hi, Please could you help for the following error? The connection with the server has been terminated or an incompatible SSL protocol was encountered
ADSSP Client Issues after migrating to Okta SSO
We just recently enabled SSO integration with Okta to try and take advantage of Okta MFA. Everything seems to work fine but the ADSSP Client. When attempting to use the client utility from a locked Windows machine, users are getting the following error: I'm assuming I need to enable external URL access, but can't seem to find a setting for that in any of the docs/articles I've found so far. Like I mentioned before, this works fine if a user goes to the web app and unlocks/resets password, it's just
Spam filter not working for description field
Hi, In 10514 the spam filter for the description field criteria seems to be broken. I saw this fix in your portal: https://pitstop.manageengine.com/portal/kb/articles/spam-filter-not-working-for-description-criteria It says that it's compatible with 11001, but can it be modified to work with 10514 also? Thanks
Desktop Central 4.76 AD Sync
Has anyone experienced the missing AD Sync in Desktop Central 10.0.476.. I found a back way of doing it but the page does not look right in Chrome (latest version) http://clerkwsus:8020/som.do?actionToCall=addComputers
DFS-R Backlog monitoring
I was hoping that "Replication Objects Remaining" would be the monitor to help watch DFS-R backlog, but that graph never twitches, no matter how much is sitting in the queue. I've googled the WMI behind it, and I'm still uncertain what exactly that is supposed to be monitoring... but it's definitely not the backlog. So, does anyone know of a way to get OpManager watching a server's DFS-R backlog? Thanks
MSSQL Monitors - select which databases to monitor?
Some of the monitors for MSSQL monitor the databases. For example, "Database Files Size" and "Log Files Used Percentage". However, on many of our SQL servers, we have important databases that need to be monitored, and then other databases where we couldn't care less if we're hitting 100% log usage. In fact, some of these low-importance databases are for read-only access with their logs shrunk and never expected to grow, so a 100% log usage on a 5MB log is just fine. We don't need to monitor that
ManageEngine launches Application Control Plus
We are thrilled to announce that we have introduced a brand-new application control and privilege management solution - Application Control Plus With Application Control Plus you can leverage the combined benefits of Least Privilege and Zero Trust principles to thwart application-related threats Features and Benefits Instant discovery of all running applications Trust-centric approach to application whitelisting Malware prevention by executable level blacklisting Varied flexibility modes to
ManageEngine launches Application Control Plus
We are thrilled to announce that we have introduced a brand-new application control and privilege management solution - Application Control Plus With Application Control Plus you can leverage the combined benefits of Least Privilege and Zero Trust principles to thwart application-related threats Features and Benefits Instant discovery of all running applications Trust-centric approach to application whitelisting Malware prevention by executable level blacklisting Varied flexibility modes to
ManageEngine launches Application Control Plus
We are thrilled to announce that we have introduced a brand-new application control and privilege management solution - Application Control Plus With Application Control Plus you can leverage the combined benefits of Least Privilege and Zero Trust principles to thwart application-related threats Features and Benefits Instant discovery of all running applications Trust-centric approach to application whitelisting Malware prevention by executable level blacklisting Varied flexibility modes to
ManageEngine launches Application Control Plus
We are thrilled to announce that we have introduced a brand-new application control and privilege management solution - Application Control Plus With Application Control Plus you can leverage the combined benefits of Least Privilege and Zero Trust principles to thwart application-related threats Features and Benefits Instant discovery of all running applications Trust-centric approach to application whitelisting Malware prevention by executable level blacklisting Varied flexibility modes to
Dashboard Widgets broken?
I've got a couple of the canned dashboard widgets that have stopped displaying information. Here is a screen shot: Any ideas?
updated to build 10.0.475 from 10.0.450 last Friday and servers have been generating errors ever since, 725 thousand events per day
updated to build 10.0.475 from 10.0.450 last Friday and servers have been generating errors ever since, 725 thousand events per day We we did not have these errors before the agents updated on the servers. The errors logging are: Application popup: cmd.exe - System Error : The program can't start because MSVCP100.dll is missing from your computer. Try reinstalling the program to fix this problem. Application popup: cscript.exe - System Error : The program can't start because MSVCP100.dll is missing
Ability to add notes to contracts
It would be great to be able to add notes to contracts as a way to document progress on renewals or to log decisions about the contract. ie. We are not going to renew this.
Audit Group Membership changes of nested groups
Hi, we are currently testing ADAudit Plus. At the moment I am rebuilding audits and alerts from our current auditing solution. Unfortunately I am not successful with the auditing of changes in group memberships of nested groups. It must be possible, but how do I do that? Many thanks for your help in advance!
ServiceDesk email in Distribution Group
We have a Distribution Group that we want the ServiceDesk email account to also receive emails from. I have added the email account to the Distribution Group but SDP fails to create tickets from emails that are sent to the distribution group. Is it possible to have SDP create tickets from emails sent to it by distribution groups?
Requesters Close or Resolve their own tickets?
It is possible for a Requester to close or mark Resolved their own request? I've given them edit access of the Status field. However, when creating a request the only option is Open - which I guess makes sense. However, what if a person fixes the issue on their own, and no longer needs the request? I can't seem to find the right access to allow this, unless they are a technician.
Move Field Information on Database
We've had ServiceDesk for a few years. And we've built many Incident templates in it and in Service Catalog. In that time frame we've created a lot of additional fields in both modules that are similar or redundant. I'd like to perform a bit of clean up on fields that can be consolidated. But I do NOT want to lose information on forms that have been submitted and closed. For example I have four different date fields being used on four different forms. They are as follows. New Employee - Effective
Allow Non-login users to view solutions
this setting "Allow Non-login users to view solutions" dosenot works on servicedesk 1110.5
Import Workstations not successfull
Hi, I would like to import workstations from Excel list. After setting parameters like File Format, select File, etcetera, I click Next button. No response. Please advise. Regards, Ronald
Create a custom report with Request Status
Hi all I would like to seek for help to create a report by Request Status The report will be look like the attached one from my existing Excel file. Requirement: 1. Group by Category 2. Count of uncompleted ticket for last week 3. Count of created ticket for this week 4. Count of completed ticket for this week (it should include those outstanding ticket from last week that may closed in this week) 5. Count of uncompleted task as of this week (or as of print date) 6. Percentage each category among
Catalan language
Hello, Any plans to add the Catalan language in ServiceDesk Plus? Thank you.
Giá của máy tính để bàn hiện nay là bao nhiêu?
Hiện nay, việc trang bị cho mình một chiếc máy tính để học là vô cùng cần thiết. Trong đó không thể không kể sản phẩm để phục vụ cho việc học công nghệ thông tin như máy tính để bàn trọn bộ. Vậy làm thế nào để có thể tìm được địa chỉ bán uy tín máy bàn
Report Error on Run
We're running into an issue with specific reports when using the Scheduled Start Time variable. We reported it already (Ticket #: 5919930) but have not received a response yet. If I removed the Scheduled Start time from the report, it runs. If I add the variable and try again I get a "Sorry an error has occurred" message.
Change permissions after upgrade
We recently upgraded to 10.0 Build 10013 IT Technicians used to be able to edit changes during the planning stage (and probably other stages) of changes. Now, once the change leaves the submission stage, the edit button disappears. Is there a way to make the edit button show up for technicians again? Here's the role configuration: Here's a screenshot as a technician: Here's a change I worked as the admin account. Thanks! Joanna
[RHEL 8] Upgrade to 10500 fails, and service autostart fails
Service auto-start fail: Followed the instructions here. When I reboot my server this is what I see upon running "Service status servicedesk" and the site is not accessible however the service shows as "active" status. Feb 23 05:28:39 ip-Addr-internal systemd[1]: Starting SYSV: Run the ServiceDesk-Plus program... Feb 23 05:28:39 ip-Addr-internal servicedesk[980]: Starting AdventNet ManageEngine ServiceDesk-Plus Feb 23 05:28:39 ip-Addr-internal systemd[1]: Started SYSV: Run the ServiceDesk-Plus program.
SMS missing
Hi I have the option to send users the code by email and today we config SMS and in the test works fine. Why when the users go to reset or unlock the account only the email options is show ? Regards
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