In case you missed the final part of our 3-part webinar series on how to implement continual service improvement in your help desk, here is the recording: 

If you want to listen to the first two parts, here are the links:

Part 1 - https://www.youtube.com/watch?v=nyCXEpKmC5Q

Part 2 - https://www.youtube.com/watch?v=fCgITGG3fpk&feature=youtu.be

The reports and dashboards featured in the webinar were built using Analytics Plus, ManageEngine's AI-powered IT analytics solution. 

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