Service Desk Plus Reports - Help, I'm Lost!
I am hoping someone can help me figure this out.
I need two reports, and have tried many of the built-in reports and making them via the custom reports.
I can't seem to get close and was hoping someone could help?
Report 1
Created and resolved tickets by month with data points on a line chart.
Ticket count up the left, time along the bottom. Months shown as YYYY-MM.
Report 2
Resolved tickets by month by technician. Data points on a line chart.
Each technician is a line, ticket count up the left, time along the bottom. Months shown as YYYY-MM.
I am using Service Desk Plus 11.0 Build 11007.