SMS missing
Hi I have the option to send users the code by email and today we config SMS and in the test works fine. Why when the users go to reset or unlock the account only the email options is show ? Regards
Installation PMP - Windows 2016 Core ?
Hi, Is there a way to start the install without GUI (in a silent mode / unattend file), in order to use PMP on a Windows Server Core edition ? Thanks.
PGSQL database
Can someone help with a query report for a PGSQL database for the guidlines below? Response time - the time between ticket creation date and the first technician response Resolution time - the time between ticket creation and closure dates Average number of tickets created per day Average number of tickets closed per day
Unable to Edit Service Catalog Templates
We are on 11.1 Build 11100, MSSQL. Today I ran into an issue where templates in ServiceCatalog could not be edited. Specific issues below. - If I opened up a field I would not be able to edit any other field of the same type (example: single line) until I closed the template and reopened it. - Selecting the options "Requester can Set" & "Requester can View" only worked some of the time. Most times that change would not even save so the field would not show up under Requester view. - If trying to
Can I upgrade SD plus from B# 10512 direct to B# 11000?
Can I upgrade SD plus from B# 10512 direct to B# 11000? " Migrate from Build 10513, 10514 to 11000 Migrate from Build 11000, 11001, ... 11010 to 11100 Migrate from Build 11100, ... 11104 to 11105 "
Connecting two ServiceDesk Plus applications to one MS SQL database
Hi, is it feasible for me to connect two ServiceDesk applications running on different servers to one database. One ServiceDesk application does not receive any incoming requests but the other one does receive. The applications have different builds or versions running
[SDF-85272] Associate Multiple Incidents to a Problem from Request View
I just updated our SDP instance to Enterprise and I would like to start using the Problems feature. I noticed there is no way to associate multiple incidents in the request view and assign a problem. It would make sense to be able to do this so technicians can select multiple incidents that came in for the same thing. Going to the Problem module and then associating via search doesn't make the most sense. Neither does editing each incident individually.
Custom connection, FTP,TFPT,SFTP
Can i add a custom type of connection in PMP other than VNC,RDP,SSH,Telnet. I want to use FTP for example is there something like this in PMP?
[SDF-66047] Custom view in Requester login
Hi Team, How to create a custom view in requester login. Regards, Karthikeyan R
[SDF-64464] First Response - Set to complete on notification
Hi there, We have the below notification enabled, When this notification is triggered is there a way completing the first response SLA? For our organisation this means that a technician has taken ownership of the ticket and will be working towards a resolution. Thanks, Dave
RecoveryManager Plus rolls out Build 6010
We are glad to release the latest version of RecoveryManager Plus build 6010 which adds a couple of new features and enhancements. New features: Download sites data: You can now bulk download all data from your SharePoint Online and OneDrive for Business sites backups and store them securely within your premises. Group mailbox backup: You can now backup and restore group mailboxes in your Exchange Online. Enhancements: Option to subscribe to just the PST export of Exchange (Online and on-premises)
SDP Mobile App - Questions
Hi, I'm testing the IOS mobile app for SDP before implementing it in my organization and have some questions. - When creating a new request, I can't find out how to select Group. There's only a choice for Site. Is there a setting to enable this (without first having to create the request and then go back and edit it afterwards)? - The request can be created without entering information in mandatory fields and field and form rules does not work. Is this correct? - If the above is true, the mobile
Issue with RestFul API to update password
Hello, We are having issue to update an account password using the restful API. We don't have any issue retrieve the password on the other hand. We are getting an error where PMP is complaining that the JSON data was in the wrong format. C:\Users\administrator.RP\PycharmProjects\PMP\venv\Scripts\python.exe "C:/Users/administrator.RP/PycharmProjects/PMP/venv/Password Automation/update-password.py" { "operation":{ "Details":{ "NEWPASSWORD":"Test@12345$", "RESETTYPE":"REMOTE",
AD360 build 4225 released
Hello Everyone! We have rolled out the latest build of AD360 - 4225. The release will feature a startup notifier. Highlight: Startup notifier- In addition to the existing downtime notifier, admins will also be notified via email when the product starts up. How to update? Update using the service pack. New to AD360? Download the fully functional 60-day free trial now. Got feedback? We would love to hear what you think about this release. Share your feedback in the comments section below. Regards,
AD360 Fixes and Enhancements [2020]
Release notes for build 4231 (Oct 16, 2020) Enhancements: Browser notifications: Get push notifications in your web browser for product downtime, updates, new events (workshops, webinars, seminars), and more. Issues fixed: Minor bugs have been fixed.
[SDF-85209] Additional keyboard shortcuts
A keyboard shortcut for 'link requests' would be really useful - this is a feature I use a lot :) Another thing I'd really like to see a shortcut for is for 'add new work log' . It would also be really handy if there was some sort of 'quick close' -- either a button or a shortcut -- as often people reply saying 'thanks' and a quick way to close those tickets could make things a bit faster.
[SDF - 38213]Request List Filter
Good afternoon. How to limit the list of filters for a specific specialist? Create your own filter, and remove the rest !?
[SDF - 85270] Resolution Attachments
HI, would it be possible to set the attachments in the Resolution as mandatory?
Report showing request created on last week but close on current week
Hi, I would like to create a report what show: Number of ticket created last week Number of ticket closed last week Number of ticket created last week but closed on this week Show by Category Total Warmly regards, Carmel Lee
Error at update
Hello, I'm trying update my servicedesk to the last version for migrate it to a new server. I could apply the patch to update from 9117 to 9121 without problems. For appply this first patch i followed the next steps: 1 stop the app 2 run the backup script 3 run the update script 4 start the app When i try apply the patch to 9200 follow the same steps than before, but in the step 3, at 3 or 4 seconds of start, it stop with simple error message (without any description of the possible fail) and the
Software Deployment Configuration settings Reboot Policy: Allow User to skip Reboot...
Hi Guys & Gals, I have a software deployment policy created to deploy some Adobe software. The reboot policy is set to allow users to skip the reboot process. However, if the users are not at their PC, when the package has completed deploying the software, the systems appear to still be rebooting. Copied from the policy summary page (Showing the packages reboot policy): Reboot Policy: Allow user to skip Reboot [exclude servers] Copied directly from the Install/Uninstall Status page for the system
report for Roles and permission assigned in sdp?
SQL query for a report showing the list of Roles and permission assigned each in sdp?
Moving DC server between domains...
Hi, As a part of migrating a client from Windows SBS 2011 to Windows Server 2019, I am in the process of changing a company's DNS from non-routable (domain.local) to a routable name (domain.net), as per Microsoft's current best practices for domains. Do you guys have any guides of KB articles for the steps we would need to take to move a DC server from the old name space to the new one, please? Cheers, David.
NCM Login issue
hi, We are facing issue when we login the switch via NCM. we have set privilege level 1 user and set enable password with privilege level 7 but NCM unable to login switch because after login with privilege level 1 we need to enable 7 for login. Please suggest us is this possible to change any file of NCM so that it could login with enable 7 or any other work around. Snapshots are attached for your reference.
ADManager API SearchUser criteria for SuccessFactors move user account to OU
Hello dear Support! Is there a way to script the restAPI to be able to move users accounts to different OU? Br. Tilo
ADmanage - migrate mailbox to O365
Dear All! Is this a feature that would be available in ADmanage? Can we migrate mailboxes from on-prem to O365 using ADmanage? Thank you in advance. Best Regards, Erik Molnar
Software Asset: Floating license
Hi What of the following type of license can i use to create a floating licence asset? thanks Stefano
How to deprovision users along with their Office 365 accounts, home folders and profiles, using ADManager Plus
As opposed to the native Microsoft environment, ADManager Plus allows you to simultaneously delete all the linked home folders, profile, Office 365 accounts, Exchange mailboxes, and more, while deleting an AD user account. Steps to deprovision users and their linked Office 365 accounts, home folders, and roaming profiles using ADManager Plus: 1. Login to ADManager Plus and navigate to the Admin tab. 2. Click the Delete/Disable policy in the left pane. 3. Under the Delete Policy: a. Select the Domain
Ticket creation for new users
Good Day We sometimes are facing the problem that someone, which is not already added as a requester, wants to create a ticket over the phone. In these cases the admin creates a user manually and afterwards the ticket can be created. The problem is, that regular technicians are unable to do this and therefore can not create the ticket right away. The best solution for us would be if technicians could also type in an e-mail-address during a ticket creation in the name field and the user gets added
[SOLVED] Forward Template
Good Day If I forward a Message from one of our customers, the message template "Forwarding a Request" is used. If I want to forward a Message, which I have written myself, no specific template is used. Fwd is added at the beginning of the subject but nothing else. How can I configure this specific template? Should it not be the "Forwarding a Request" template? Thank you very much for your help.
Adding a new button
I'd like to use something like TamperMonkey to effectively add a button into my SC+ workorder view so that I can quickly update the status of the case (e.g. add a floating div with two buttons, one to set the status to wait for customer, and the other to set it to wait for support). I should in theory be able to use var s = $CS.getValue("STATUS"); to get the current case status once the entire page has loaded, but this is always undefined until I put the case into edit mode, at which point it's
Windows 10 Taskbar settings via DC - How To ??
Hi All! I need deploy some taksbar template (it's pack of several ent.applications) fow Windows 10 for all my PCs. How to ?? http://odarchuk.com
REST API: API authentication using loginName/pass to get Technician Key to ServiceDesk Plus
Hi, I'm trying to integrate with the API using the credentials to get the tecnician key to make requests. Does someone have a sample request? I searched the API docs but couldn't find anything. Thanks!
Post Termination script remove office365 license, remove from distro
I created a script that goes beyond just what admanager plus offers. This is mainly for hybrid environment. after the account is disabled and moved to disabled OU using template, Script connects to office 365 and removes the disabled user from any distribution list Then it checks for which license the disabled user had and removes the license Script changes the disabled users description field to today's date and time in your local AD It hides the disabled user from Address book on local exchange
Custom Script question
I'm running this custom script inside a template Powershell -ExecutionPolicy Unrestricted C:\ManageEngine\scripts\testname.ps1 %username% Testname.ps1 (powershell script) param($user) C:\Windows\System32\WindowsPowerShell\v1.0\powershell.exe -noexit -command ". 'C:\Program Files\Microsoft\Exchange Server\V15\bin\RemoteExchange.ps1'; Connect-ExchangeServer -auto " Set-User -Identity $user -RemotePowerShellEnabled $falseBut it seems to be not working. I get "Custom script result: Custom script is running
Requests caused due to this Change - Data Retrieval
Hi, 1. In CRs there is an option to link incidents which was caused by implementing the CR. Screenshot attached. 2. Can you pl let know how do we obtain report of such CRs. This would give a direct report of bad CRs whihc has been executed over a period of time/ for specific function. Regards Karthikeyan
Need help with a report
Hi There, I am trying to report on a couple of things. firstly I need a report that shows the number of calls raised within a given period by mode to the service desk. secondly I need a report that shows the number of calls that have been sent to each group from the service desk within a given period. I am as technical as a teddy bear when it comes to writing queries so any help would be appreciated.
Closing requests
Are we able to modify the fields shown when closing a request? The Desktop team leader has asked me if we can modify the ‘Has requester acknowledge the resolution’ to a drop down menu to have the option to select; - Verbal follow up - Email follow up - No follow up required – notification of request closure is sufficient
Not showing Logged On User
BEfore i open a ticket, I would like to know what I can do on my end to attempt to resolve the issue. We have a few dozen machines that are online, show online. Show recently completed scan dates and times. Yet they don't show who is logged on to them. We have physically verified computers A, B, C and D are in use by users. Those same computers do not show anyone as being logged in in the dashboard or in the reports of Desktop Central. The client is up to date, the last scan date, and boot time
Network and Wireless Adaptor Mac Address
Hi, How can i report network and wireless adaptor mac address query Thank you
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