Network and Wireless Adaptor Mac Address
Hi, How can i report network and wireless adaptor mac address query Thank you
Is a Zebra TC25 generally a "slow" device?
We are running 4 x Zebra TC 25's under MDM. The users are complaining that the devices are slow and laggy when using apps. Are there any settings that I might be controlling via MDM that maybe causing this, or does anyone else find Zebra devices slow?
Question for netflow analyzer
Hello everyone! Tell me, how to see who visited a certain resource/site in NetflowAnalyzer?
Change default authtype for OpManager Login Screen
Is it possible to default the authtype on the login page of OpManager to be the domain name versus Local Authentication? It is a pain to have to change that every time a user logs in.
Error UNEXPECTED KERNEL MODE TRAP in Windows 10 1909
Hi I am using the free version of Desktop Central build 10.0.469 and when installing the agent remotely or locally on a desktop with Windows 10 Pro for Workstation build 1909 just installed this gives an error UNEXPECTED KERNEL MODE TRAP and restarts again and again But in windows 10 1903 this does not happen? regards
Updating from 9.4 Build 9416
Good day, I am currently trying to upgrade the version from 9.4 Build 9416. But it keep giving me the error, May i know which is the correct patch file i should be using as i have try from "ManageEngine_ServiceDesk_Plus_-_MSP_9_3_0_SP-0_0_8" till "ManageEngine_ServiceDesk_Plus_11_1_0_SP-0_5_0"
Custom Reports for ServiceDesk Plus - Tracking Request Status
We found a post on the forums recently for someone looking for a report to track the time a request is in any given status. It certainly piqued our interest, especially after being told it couldn't be done after all .... The basic premise seems straightforward enough as all the information is contained in the history tab of a request in ManageEngine ServiceDesk Plus - a copy of the result they were looking to achieve describes the required information nicely: The key challenge here relates to the
IT analytics in 90 seconds: Track down stale tickets to ensure customer satisfaction
Improve customer satisfaction by staying on top of your inactive tickets using the Last Activity Report in Analytics Plus. If you're not already using Analytics Plus, download your free, 30-day trial today:
IT analytics in 90 seconds: Track down stale tickets to ensure customer satisfaction
Improve customer satisfaction by staying on top of your inactive tickets using the Last Activity Report in Analytics Plus. If you're not already using Analytics Plus, download your free, 30-day trial today:
Modify User Template
Hi, We have recently moved to Exchange 2013 and use AD Manager Plus for our management team. This is working fine and he User Creation template sees and assigns the new Exchange 2013 DAG and relevant database for a new user. However when we use teh Modify User template on the Exchange tab we used to see the server and database but now it shows "choose an exchange server" and "Choose a Mailbox Store". Is there something I have missed here or is there something I need to do to get it to show the server
Re-enable, Move User, Set Expiration Date for Bulk Users
Hello, Wondering if anyone has a solution for this scenario? We automate account creation (bulk) from CSV. Rule is not to create if duplicate on Full Name. Which is good and what we want. However, a large portion of the bulk accounts exist as they are returning students. Some accounts are disabled, moved to a terminated OU , etc.. So I'm looking for a way to: 1) Target only those accounts that already exist ie: those not created and listed as error on the usercreationstatus output of bulk creation
REST API v3: How to edit an asset?
I need help forming my JSON for this. The reply message that I get back is simply "Internal Error" without any other identifying output to help track down the issue. I can update Location by itself just fine, but I cannot update the State with the current JSON parameters. $id = "111111" $input = @" { "asset": { "state": { "name": "In Store", "id": "1" }, "location": "Test Location" } } "@ $header = @{TECHNICIAN_KEY=$ApiKey} $params = @{input_data=$input;format='json'}
AD Manager Plus - Auto Reply Feature
Is it possible to use variables in the auto reply to pull from AD fields? I would like to set this up for our deprovisioning automation policy. Example: Thank you for your correspondence; however, %Display Name% is no longer employed with %company%. Please direct all future correspondence to %Manager% - %Manager Email Address%.
Automation Policy delayed Tasks not working [SOLVED]
Good Morning, I've made an Automation Policy that should run two tasks (Disable User, move to different OU) immediately and 3 tasks after 1 hour: - Remove Groups, - Move to different OU - Run Script. it runs everyday at XX:XX, but when it runs, it just execute the immediate task and closes the request that creates, if I check into the request it show the delayed Tasks as "yet to run" and the right time it should have run them, but it never does (i've waited several hours). If I run them manually
Random Logoffs (Invalid Technician Key)
We have noticed since our upgrade from v10 to v11 that technicians are getting randomly booted from SD+. Intermittently they will see a red bar saying "Invalid Technician key" which then kicks them out of the system. There are no error messages in the System Log Viewer and there doesn't appear to be any sequence of events to trigger it. No GPO's in place that would erase temp browser cookies and no other security settings are configured within SD+. v11004 mssql
Pasted Line spacing.
When I am using ServIce Desk Plus, i am attempting to add a work log by copying an email from the conversation. When doing this, The line spacing is being trippled. This doesnt happen if there are no line breaks in the copied message however if the line is broken once, it is pasted with 3 line breaks.
Requests with *.msg attachments are converting to forward message
Greetings, We have 11.0 Build 11002+PGSQL. SD works with Exchange 2013 on EWS. Issue is: When user send to mail message SD with a *.msg attachment it converts to forward message. It's very uncomfortable because we need to check headers of mail messages.
[SOLVED] Project gantt should use custom views
I'm trying to figure out how to make use of custom views for the project list when in Gantt view. This would be of great benefit to me as I have around 30 projects in my IT division which then fall under 5 smaller teams that I manage. I have a custom view for each team so I can see just the projects in the list for that team. However, switching to Gantt view is not very helpful as it appears to just show projects for all IT divisions under it and I must manually select all the projects I want to
Moving resources to a new group
I am having a lot of difficulty assigning resources/accounts to a new group I created. The new group is dynamic and will collect all resources/accounts who's Customer field is "XYZ". I am trying to edit the Customer details on respective resource group and cannot find this field anywhere. How can I edit the Customer field on resources? PMP V9.9.0 Build 9901
Multiple email addresses for fetching
I was wondering if you could implement this idea. We have a division system administrators and a application administrators. Both of these to have access to ServiceDesk. And for about a week or 2 we are using the mail fetching option. But its only possible to do this for 1 mail address. Is it possible to do this for 2?? And when the emails are fetched a support group is added to the call. with kind regards, Jeroen
Can requesters resolve and close their own request?
Hi there, SDP 8.1.0 Build 8123 As the subject says. Can a requester close his/her own request and/or possibly add the resolution as well without involving the technician? I can't seem to find such option in requester view. Thank you for the advice.
Mobile App Alerts
I hate having my phone chirp at me for minor issues, such at an Interface going up or down on a switch. 99.9% of the time, these are not actually issues (though I still appreciate them being logged). If it were an issue, I'd be getting an alarm that said a server was not available, etc etc. From my reading, I understand that OpManager is setting Interface Down events as a "Trouble" event. Is it possible to configure the mobile app in android to only alarm for Critical events?
Create a custom report based on weekly tickets status
Hi all, I would like to create a report with below criteria. Display number of tickets received on last week Display number of tickets CLOSED on last week (tickets were received on last week as well) Display number of tickets received on last week, but not yet CLOSE Display number of tickets CLOSED on last week and that ticket was received before last week Group by Category Display the total of the above I think the point 1 and 2 could be use the "close on same week" fields, but for point 3 and point
Update from 9400 to any recent build failed
Hello Community, We have a problem when updating our ServiceDesk Plus Build 9400 to any recent build. A couple of weeks ago, I updated to build 9414 and at the end of the update, I have the ''Failure , Please check the link : http://www.manageengine.com/products/service-desk/upgradefailure.html'' message. I rewind to build 9400. Yesterday, I tried to update to build 9417 and I had the same error. I don't know why this happens.. Anyone have the same problem? I have the updatemgrlog0 file if you need
How to change the account of an asset?
I just need to change the actual account of an asset to another. Is it possible? I mean, from the beggining the asset is created associated to an existing account. The issue is if I want to move the same asset to another account. Thanks!!!
Problem RDP Connection local account
Hi i am trying to start RDP connection from Password Manager to a windows machine that is not in a Domain and it is in a workgroup. so when i add the device in the resources and add local account then start rdp session it stuck in "Please wait while Connecting". but for the joined to domain devices it is ok and i can connect to RDP. any idea what i am doing wrong? also the version is 9.7 thanks for the help
Report and Business Unit
Hi, i've setup 2 business unit with same pool of Support Rep. How to generate report from all Business Unit?
Feature Request: Resource Management
We're testing the new resource management function and have some feature requests or questions for the team: - Under the Home page, would like additional filter options including Project Title - Under the Home page, would like to be able to filter by Project - the ability to create a project team filter instead of recreating via the Technician filter - Under Project filter, would like to be able to filter on specific projects and not just members - ability to view the Task Description on hover -
[SOLVED] No reports are generated / Your Version : 11.1 Build 11105
Build Information Your Version : 11.1 Build 11105 Linux / 64 PostgreSQL Server hi help me) No reports are generated What logs should I look at?
Backlog criteria in SDP ticket
Dear all, I would like to know the criteria of an open ticket will become a backlog ticket? Warmly regards, Carmel Lee
ADSelfService Plus 5813 Release
Hello folks! We are delighted to announce the release of 5813. Issue Fix: A security issue that arises when the 'User must change password at the next logon' option is enabled in Active Directory has been fixed. New to ADSelfService Plus? Download the fully functional 30-day free trial now. Regards, ADSelfService Plus Team Toll Free: +1-84-245-1104 Direct: +1-408-916-9890 Email: support@adselfserviceplus.com
Steps to secure MSSQL database connection
Hello folks, This post explains you the steps that need to be followed to secure the database connection in ServiceDesk Plus. How to connect secure MS SQL Server? Summary of Steps: 1. Create SSL certificate 2. Import the SSL certificate to SDP setup. 3. Enable SSL Encryption in SQL Server Step 1 & 2: To start this process, we need to create an "SSL Certificate" it could be either self-signed or third party certificate. Do follow the below steps in MS
Copy a folder and then change permissions
I have a Configuration which successfully copies a directory and its contents from a network share to a local PC. But one folder needs to be open for users to write to once they start the application it is associated with. I need to update the permissions after copy so that the user group Users can read and write to this directory. Thanks!!
[SD-84327] Issue with backup going from 08 to ver 10
Hi there, we are trying to update to the latest version 10 but when we try to do a backup it fails, we are on 08 and never had an issue before, screenshot attached.
Reporting on User details
Hi, I have a couple of report related queries and hope you could assist. Firstly, I cannot find a pre-defined user report and need to create one. We have a some additional fields to be added as well. and it needs to cover requesters and technicians. What I am looking for is sth like: Name Line Manager Department Site City Region Company We also have an issue in that when accessing the technician profiles the field "site" is not available i.e. we cannot amend/correct it. How can we go around this?
[SOLVED] Removing automatic assignement of a users asset to a request
Hi Community, We just switched over from our old Ticketing-System to the Requests Module in SDP. As of right now, as soons as a request is generated through mail or manually, the asset assigned to the Requester is added to the ticket. As not all requests are related to an asset (such as file permissions) we'd like to change it so we have to manually add the asset if needed, not the other way around. is there a setting to change that? Thanks for the help! Best Regards, Patrik
Google Chrome critical updates
Hello folks, On February 24, Google released a new stable channel update 80.0.3987.122, for Windows, Mac, and Linux. This was done to address several vulnerabilities in Google chrome. There were 3 security updates released out of which CVE-2020-6418 is rumored to be exploited in the wild. Google further affirms this saying that they were aware this exploit existed in the wild and could have been exploited as a zero-day. List of the security updates released: CVE-2020-6407: Out of bounds memory
Google Chrome critical updates
Hello folks, On February 24, Google released a new stable channel update 80.0.3987.122, for Windows, Mac, and Linux. This was done to address several vulnerabilities in Google chrome. There were 3 security updates released out of which CVE-2020-6418 is rumored to be exploited in the wild. Google further affirms this saying that they were aware this exploit existed in the wild and could have been exploited as a zero-day. List of the security updates released: CVE-2020-6407: Out of bounds memory
[SDF-47555] Bulk Import Sites & Sites Details via csv
Bulk Import Sites & Sites Details via csv
Unable to reach from Office 365 Account to Desktop Central.
We have Manage Engine ServiceDesk Plus 9425 Version. We have already migrated out Helpdesk email account to Azure Office 365. When we are trying to connect that account with on-premises Helpdesk. It is failing. Do I need to update something on HD?
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