ADManager Office 365 - Dir Sync and Source Anchor
Hi guys, Just updated our AD Manager install so we can change the source anchor our Office 365 uses to DirSync but it only gives limited options to which Source Anchor you could use: - ObjectGUID - Userprincipalname - EmployeeID - EmpoyeeNumber - SamAccountname Was wondering if there is any way to select another attribute as the source anchor as we are not using any of the above as the source anchor. The source anchor we are using is "extensionAttribute3"
Self Service Portal - Desktop Central - User Create
When i request a software with the Self-Service Portal of Desktop Central , it create a ticket but the user that make the request is not the right one (ticket photo). We have users on Desktop Central that are organized with Id but the check the Desktop Central do on Service Desk is by name so it cannot find the user because "Id-example" is different to "username-example" , so it creates a user on Service Desk that has id in the name variable (user photo). It is possible to change the check between
Patch Tuesday December 2019 - Forecast
Hey guys, The last Patch Tuesday of this year is almost here, let's take a quick look at what to expect in December 2019 - Patch Tuesday We can expect the usual monthly rollups and security - only patches from Microsoft. This will ideally include patches for the various operating systems, along with updates for Office, SharePoint server, Internet explorer and .NET There are possibilities for updates from Apple as well in the form of updates for MacOS, iTunes and iCloud for Windows. Google has also
Patch Tuesday December 2019 - Forecast
Hey guys, The last Patch Tuesday of this year is almost here, let's take a quick look at what to expect in December 2019 - Patch Tuesday We can expect the usual monthly rollups and security - only patches from Microsoft. This will ideally include patches for the various operating systems, along with updates for Office, SharePoint server, Internet explorer and .NET There are possibilities for updates from Apple as well in the form of updates for MacOS, iTunes and iCloud for Windows. Google has also
Patch Tuesday December 2019 - Forecast
Hey guys, The last Patch Tuesday of this year is almost here, let's take a quick look at what to expect in December 2019 - Patch Tuesday We can expect the usual monthly rollups and security - only patches from Microsoft. This will ideally include patches for the various operating systems, along with updates for Office, SharePoint server, Internet explorer and .NET There are possibilities for updates from Apple as well in the form of updates for MacOS, iTunes and iCloud for Windows. Google has also
"My Assets" TAB
Hello, Is there a technical opportunity to provide the user with information about the assets that are assigned to him? It would be ideal if this information was on a separate tab "My assets". Something like the one in the screenshot
Notify new requester
Hello, After you have changed the requester can SDplus auto send a notification to the new requester ? //Daniel
Report export changes semicolons to commas
Hi, if I export a group memberchip report to excel or csv in the exported file the semicolon of the report field ar changed to commas. Which makes it impossible to process the data.
LDAPS - certificate
I can see in SDP that LDAPS is now supported, but when I go through the steps to enable it, I get the following warning message: "FAILURE: Domain Controller saved successfully, but error occurred while trying to connect to LDAP Server in secured mode. You need to import the LDAP server certificate for LDAP mode." Where in SDP can the LDAP server certificate be imported? I have searched the documentation, but can't find any info? So any pointer would be highly appreciated!
Email notification for reply in web interface
Small company. 4 people in IT. We currently have a helpdesk@ address that people email their requests to. That email address is a distro group that drops the request in the 4 mailboxes. It's ugly to make sure nothing gets missed. I'm using helpdesk2@ for the software with the reply-to address as helpdesk@ so when an email comes out from the software and the user replies it will end up in the 4 mailboxes as well as SD+ because i'll be adding helpdesk2@ to the distribution group. Scenario: User
New Sign-in [Two step] page for ServiceDesk Plus Cloud
Dear User, We have revamped the sign-in flow to gear it up for cutting edge authentication. Newly revamped sign-in page provides enhanced security by avoiding phishing attacks and easier & faster SAML based authentication. This is a pre-release announcement and will give you preview of the same, with the expected behavior changes. As you all know that Zoho is the parent company of ManageEngine and ManageEngine uses Zoho Accounts for user accounts management (i.e authentication and authorization).
[## 5707887 ##] License maxed out
Unable to add the new asset to in the portal. We have issue with adding new asset to the Asset manage engine portal. Please find the attached the screenshot for your reference and assist us to fix this issue asap. Tried to update the license renewal file but still issue persists
SDP On Demand API v3 - Update User
Hello, I am using the following URL to help me update a user: https://ui.servicedeskplus.com/APIDocs3/index.html#update-an-user Is this still the most up to date documentation? I create a ticket via API and the requester is new, so there is no e-mail for the requester yet. So, I was going to find the user with the ID the response gave with the request creation and then update the user email_id. Is this the correct URL to use? PUT https://{URL}/app/itdesk/api/v3/users/{USER ID} The input_data is:
Requests - workflows
Is there a way that we can setup ServiceDesk, so for request for access to roles a approval request will be sent out to the appropriate person? We have multiple role approvers depending on the type of role.
Integration of Service Desk Plus Ticketing Tool with Qradar (SIEM Tool)
I want to integrate Service Desk Ticketing tool with Qradar. Can you help me by clarifying one of my doubt. Actually we are planning to send event data from Qradar as JSON event data format via forwarding destination option in Qradar, creating a channel over port 32004 (TCP). How will the service desk receive the request and can create the ticket accordingly. Please help me with this by explaining me the process of accepting the JSON format request over port 32004 at Service Desk end. Waiting for
DC Software Inventory software incorrectly reported as installed...
DC Build Version:10.0.414 Software being reported by inventory as installed: Adobe Reader 9.4.4 The software was manually uninstalled from the system, which failed to complete. To remediate we have run the Microsoft Program Install and Uninstall troubleshooter, which claimed to have completed the uninstallation of the application, as well as running CCleaner, which cleaned up related orphaned objects in the registry. However, after rerunning inventory scans, multiple times, we are still seeing the
SSO for trusted Domain
We are trying to configure access to our HelpDesk for users from new asset with separate ActiveDirectory Domain. We already have configured SSO using ADFS 2.0 in our main domain for access to HelpDesk and configured two way trust between our AD. So, now we need to provide the access for users from new asset from trusted domain. How we can do this or what options do we have?
How to set up Litigation Hold in Office 365
Email Journaling and Email Archiving are necessary to save storage space in the native database and comply with IT regulations and legal obligations. It's important to keep a record of all the essential conversations, events, and mails. In Office 365, you can place a mailbox on Litigation Hold or In-Place Hold, for this purpose. Litigation hold keeps a record of all mailbox items including the deleted ones and original version of items that were modified. Entities placed on Litigation Hold would
[Live demo] See ADAudit Plus in action!
Hello! Ten thousand plus organizations, across the globe, trust ADAudit Plus to take care of the security and compliance needs of their Windows Active Directory environment. Want to see ADAudit Plus in action? Here's a great chance for you to be a part of a guided virtual tour of this Active Directory change auditing and reporting solution. Hey, count me in. This live product demo will demonstrate
Restricting "Change Approver" role to specific Technician
Hi, In the existing Change template we would like to restrict Technicians who can be assigned as "Change Approver". Pl let us know how to implement the same. Currently any person who has been assigned with technician access can be assigned as "Change Approver" Regards R Karthikeyan
SD+ Roadmap: Update?
With the 9.4 framework released, will we see an update to the roadmap soon? The new framework was communicated as enabling ME to roll-out enhancements quicker and with less effort, but the site still hasn't been updated since October: https://help.servicedeskplus.com/roadmap.html
ME MDM NFC Enrollment App
I am trying to set up my NFC Enrollment App. I have it installed on an Android device. I enter the MDM Server Name and Port and I constantly get "server not reachable" I can access the server via the same name in a web browser, but not from the APP. I'm confused as to why and could use some assistance setting this up. We are just testing DesktopCentral and MDM, and I want to love it.... but so far I'm having a hard time. Thanks anyone/everyone.
skip tech when marked on leave for auto assign
We assumed when a tech marked themselves on leave that the auto assign would skip the tech for that day, it appears it does not or we are doing it wrong. Is there a way for techs just to put in their leave, NOT indicate a backup tech, and auto assign skip that tech? We woudl prefer to not have to remove them from round robin every day they leave and add them back in after
Migrating from Win 2008 to Win 2019 - Not working
I'm moving from a Windows 2008 server to a new Windows 2019 server using the internal database I followed the steps provided in the knowledgebase for moving a new server with a new IP (https://www.manageengine.com/products/desktop-central/server-migration-change-ip.html) However, once the migration completes none of the agents will connect. When I troubleshoot an agent everything connects expect the "notification server". I've tested via Telnet that I can connect to all of the ports on the new
In-Place Upgrade of PC Breaks DC Inventory Tab
Hi All, We have been performing in-place upgrades of Windows 7 to finish up a couple lingering PCs. We have noticed when the PC is upgraded, the inventory page for that machine in DC errors out with the following error. This happens for Windows 7 -> 10 and for server 2008 -> 2012 R2. I've included it inline below. Anyone else see this? Thanks! Tyler
Automatic deployment of software and configs to a newly imaged computer.
We use Dell image assist to image computers. I was wondering if there was a way for desktop central to automatically push software and configurations to these machines when after they get the agent installed. Without me having to deploy them.
Unknown Error. Code : -2145116147
Hello all, I send the security updates for the computers but I’m getting the following error: Unknown Error. Code : -2145116147 This has happened to me several times so I need help because the computers are not pactching Thank you for your support
Scheduled Shutdown Task Alerting and Reporting
Have been using the "Schedule Shutdown" tool in DesktopCentral for a long time for monthly server reboots. Have more than 40 tasks now all with varying Days and Times. The biggest issue with this has been the lack of reporting and non-existent alerting. Is there any way to configure alerts to be sent if one of these Scheduled Shutdown Tasks "fails"? Also, is there any way to configure a report that lists all of the Scheduled Shutdown tasks along with their last Run Success/Failure status? Would
VIP users
How to flag users as VIP and automatically increase priority on their tickets?
How to enhance your Office 365 group membership reporting with ADManager Plus.
ADManager Plus enables you to view the group memberships of all Office 365 security, distribution, and dynamic distribution groups in just a few clicks. List group memberships of Office 365 groups View the memberships of Office 365 security, email-enabled
[SOLVED] File robots.txt
Good day! I have version 11006, tell me how can I create a robots.txt file and put it on my portal?
[SD-83709] manageengine servicedesk adds 50 years when reopening application
Good day! I installed the latest version of manageengine servicedesk 11005. After this update, I got this kind of bug. The engineer in the application puts the status "Done / On confirmation", the initiator does not like the result and reopens the application, and as a result, her deadline is increased by 49 years: 07/22/2069 09:47. If you look at the magazine, then the date is correct, tell me What is the reason of this error and how to fix it?
[ SD-83189 ] v11002: SD-77786: Help text provided for request fields will be displayed upon hovering over the field.
Running v11003 and notice that the Description field no longer shows the Help Text on hover. Is this field excluded from the Request Fields? This worked before which allowed us to provide some context for the main body of forms. Note: It does show the blue exclamation icon with the correct Help text when using the form builder.
[DidYouKnow - 29] Global Field and Form Rules
We had enhanced the Field and Form Rules as Global FaFR in 11005 builds of Service Desk Plus. Now it is much easier to maintain Field and Form Rules. Benefits of global FaFR: No more duplicating form rules on multiple templates. You can configure a separate set of global rules on Incident and Service templates. You can either convert existing FaFR to global rule or new global rule can be created. You can associate particular FaFR to be a global rule, which can be applied on "All templates" or
search in account by not only "name" field
Hello forum guys. it is posible to search not only by account name (by description or some custom field) see screen bellow ? SmallBestOriginalRemove
IT analytics in 90 seconds: Three ways to keep your end users happy
Identify various ways to boost end user satisfaction using Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today.
IT analytics in 90 seconds: Three ways to keep your end users happy
Identify various ways to boost end user satisfaction using Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today.
Advanced Analytics - ZOHO Reports TLS update and SCP integration
Dear User(s) Zoho is exterminating TLS versions (v1.0 & 1.1) and support only from TLS 1.2 and due to which the integration between Supportcenter Plus (SCP) and ZOHO Reports / Advanced Analytics will not work for users whose SCP instance is less than SCP 8112 build. Please upgrade to the latest build to avoid any unnecessary issues. Service Pack available here. Note: As a best practice, please do the upgrade only in your Test environment and based on the status, do the upgrade in the Production.
Advanced Analytics - ZOHO Reports TLS update and SDP MSP integration
Dear User(s) Zoho is exterminating TLS versions (v1.0 & 1.1) and support only from TLS 1.2 and due to which the integration between SDP MSP and ZOHO Reports / Advanced Analytics will not work for users whose SDP MSP instance is less than SDP MSP 9418 build. Please upgrade to the latest build to avoid any unnecessary issues. Service Pack available here. Please do the upgrade only in a test environment first and based on the result please do the upgrade on the Production environment. You can contact
Submit change to specific Scheduled CAB
Hi there, Can there be some functionality built so that there is a CAB schedule / calendar so that when changes are technically approved ready for CAB, there is a choice for which CAB it gets presented in? Example #1 - Submit to specific CAB A change has an implementation date of 01/12/2019. A change is technically approved on 01/10/2019. The change gets submitted to CAB on 05/10/2019 or stays in Awaiting CAB Approval for over a month. It's probably too early to be submitted to a CAB in October.
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