Advanced Analytics - ZOHO Reports TLS update and SDP MSP integration
Dear User(s)
Zoho is exterminating TLS versions (v1.0 & 1.1) and support only from TLS 1.2 and due to which the integration between SDP MSP and ZOHO Reports / Advanced Analytics will not work for users whose SDP MSP instance is less than SDP MSP 9418 build. Please upgrade to the latest build to avoid any unnecessary issues.
Please do the upgrade only in a test environment first and based on the result please do the upgrade on the Production environment. You can contact our support at sdpmsp@manageengine.com for any assistance.
Following is the support policy of ServiceDesk Plus MSP :
- Product support will be offered only for builds that are one year old. To continue receiving support, you will have to move to the latest version of ServiceDesk Plus MSP.
- Service packs released will be applicable only over the latest available build of ServiceDesk Plus MSP.
- We stopped MYSQL Database support.
- The mobile client (MC) is not supported.
We are stopping support for builds/versions less than 9.4 (Build - 9400). Hence we request our users to upgrade their instance to get further support.
Why upgrade?
By upgrading to the latest version, you get access to the new features that help improve your help desk performance and enhance IT service delivery. With every release, existing bugs are fixed, thus reducing the number of issues or breakdowns you experience with ServiceDesk Plus MSP.
Thanks for your continuous support
Santhosh
Head Of Quality Assurance and Customer Success Team
ManageEngine ServiceDesk Plus MSP Team
Direct Support Number :+1-408-352-9131