When i request a software with the Self-Service Portal of Desktop Central , it create a ticket but the user that make the request is not the right one (ticket photo).

We have users on Desktop Central that are organized with Id but the check the Desktop Central do on Service Desk is by name so it cannot find the user because "Id-example" is different to "username-example" , so it creates a user on Service Desk that has id in the name variable (user photo).