Reports showing wrong numbers in Asset Explorer 6.7.0 Build 6706
I have configured customer reports in version 6.7.0 Build 6706 and they seem to show very different numbers. Total number of our assets are 159 and the reports showcase in few thousands. Has anyone faced any issues as such before ? This is seen for all custom reports.
[SDF-41561] Preventative Maintenance Task Email Notifications
I need help with getting the Preventative Maintenace Tasks to notify via email when they are generated. The weird thing is, I can add the "Email ID's to notify" field when creating the service template but when I got to create the PM schedule, that field is gone. Any help is appreciated.
How to set time zone globally for all users
Hi, In my location time zone is correct but day light saving is incorrect. Because of that I had to off day/light saving from server time zone and set time manually in spring and summer season. Now in SDP, I can't set time zone as globally. Without this feature all time fields in SDP are one hour ahead (+01:00). I see these links: https://pitstop.manageengine.com/portal/community/topic/global-settings-time-format-time-zone-date-format https://pitstop.manageengine.com/portal/community/topic/change-timezone
[SD-87014] Bring back IE 11 support
Being in a healthcare setting, my users deal quite a bit with government websites to perform their job duties. All of the domain workstations have IE, as well as Chrome installed, but since the majority of the users need to have IE set as their default, this is pushed out via GPO. I've actually had to 'break' Edge from opening up due to Windows continually trying to 'strong arm' their browser to be default. While Edge is trying to be a replacement for IE, a lot of websites still hasn't fully adopted
Custom Performance Monitor - How to define NumericToString type?
I'm trying to create a custom monitor where the function expression is set to NumericToString, are there any guides on how this needs to be setup? The OID returns a value between one and 7 and I want to assign text strings to be displayed. Does this type actually do what I need? or does it simply convert the numeric 5 to a string "5"?
Windows SMB protocol hit again by a new critical vulnerability - SMBleed
Hello everyone, A mere three months after patching a wormable SMBv3 vulnerability dubbed SMBGhost (CVE-2020-0796), cybersecurity researchers have identified another similar vulnerability in Windows SMB protocol. This vulnerability is called SMBleed (CVE-2020-1206) and has a severity rating score of 10. What is SMBleed? SMBleed is a new critical wormable vulnerability found in the Windows Server Message Block (SMB) protocol. This vulnerability allows attackers to leak kernel memory remotely. SMBleed
Windows SMB protocol hit again by a new critical vulnerability - SMBleed
Hello everyone, A mere three months after patching a wormable SMBv3 vulnerability dubbed SMBGhost (CVE-2020-0796), cybersecurity researchers have identified another similar vulnerability in Windows SMB protocol. This vulnerability is called SMBleed (CVE-2020-1206) and has a severity rating score of 10. What is SMBleed? SMBleed is a new critical wormable vulnerability found in the Windows Server Message Block (SMB) protocol. This vulnerability allows attackers to leak kernel memory remotely. SMBleed
Windows SMB protocol hit again by a new critical vulnerability - SMBleed
Hello everyone, A mere three months after patching a wormable SMBv3 vulnerability dubbed SMBGhost (CVE-2020-0796), cybersecurity researchers have identified another similar vulnerability in Windows SMB protocol. This vulnerability is called SMBleed (CVE-2020-1206) and has a severity rating score of 10. What is SMBleed? SMBleed is a new critical wormable vulnerability found in the Windows Server Message Block (SMB) protocol. This vulnerability allows attackers to leak kernel memory remotely. SMBleed
Importance management does not appear in Servicedesk,
Importance management does not appear in Servicedesk, and at the same time it seems to me that this affects SLA management because option appears blocked in the forms too
How to assign two or more technician to one request OR divide one request into two or more request?
Hello I have a question about ME SDP. How to assign two or more technician to one request OR divide one request into two or more request? Thanks in advance!
Bulk Moving User Accounts into Resource?
Hi everyone, I am working on a project to clean up my organization's PMP resources. I need to create new resources - with adequate naming and settings, and I understand that I can create new user accounts in that same process for these resources. However the issue there is that the history for these user accounts and their configuration will be reset. That's why my solution is to create new resources with a dummy user account and password, and then move the user accounts from older resources into
Unknown Error. Code : -2145116137
On a Windows 2008 R2 server I am getting this error code. Please advise.
Import users from Some sites AD that only connect to the Internet
We are a holding company Some subsidiaries have separate, separate Active-directory(AD) Our only connection to those companies is through the Internet. What is your strategy for importing users from those companies Active-directory(AD) into Service desk?
Notify requester by e-mail when there is a new reply from technician
Hi there, As the subject says. When a requester create an incident, a technician will get notified of the new request created. Then the technician will reply to that same email say from their Outlook. Problem is, while the reply is added as part of the conversation of that request, the requester never gets notified AND the field [Responded Date] is not updated, which will poses a problem with regards to SLA. When the requester reply's via email, the technician gets a notification email. but not the
User Provisioning series - part -4
Over the last few weeks, we had been putting up explainers on how to automate user provisioning, user provisioning by importing CSV file and more. If you had missed it, click here to catch up on it. This week's post will take you through through the steps to automatically create user accounts whenever new records are added in HR applications like Workday, BambooHR, Zoho People. Keeping employee information in sync across directories in an organization is now made simple with ADManager Plus integrating
Fail mail server settings configuration (O365 Enterprise account)
Hello to all, we have experienced problems to configure a O365 Enterprise mailbox into Servicedesk Plus (test server). We have created a jssecacerts file and we have copied to jre\lib\security directory but after we hace configured POPS, servicedesk has username/password error. We have checked that username/password is correct. Could you give us any clue to resolve this configuration issue? Our installation is SDP 11.1.14 with SQL Server Thanks in advance
IT analytics in 90 seconds: Tackle scope changes across projects in your MSP help desk
Master project management by tracking unplanned additions and deviations across all managed accounts using Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today.
IT analytics in 90 seconds: Tackle scope changes across projects in your MSP help desk
Master project management by tracking unplanned additions and deviations across all managed accounts using Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today.
Repeated prompt to change passcode
Rolling out a few iPads with iOS v12. With only a few devices I am using the free tier of MDM. One profile is assigned to all devices. Within this profile the passcode settings are liberal. Min length 4 Special characters NONE Max idle time before auto-lock 5min Max time to unlock without passcode 5min Max failed attempts 9 Max passcode age 365 Number passcodes maintained in history 50 Users are prompted every week or so "Passcode Requirement You must set an iPad unlock passcode within 59 minutes."
[Term of the Day]: Failover
Term of the Day “Failover” Failover is the ability to automatically switch to a reliable backup system, database, server or network, when the primary system fails with unpredicted system or component failure. Failover is an integral part of any business disaster recovery plan, the failover process involves the heartbeat sensing mechanism, which sends a signal between the primary and secondary (backup) devices. The heartbeat signal is usually configured for a predefined amount of time. Whenever the
Delete departments
Hi, I want to delete the unused departments from the department list. It is now very messy. When I tried to delete departments, an error saying that it is associated with other modules in the system. I understand that there might be some users, requests, modules associated with the departments. So how could I find out what are associated with the departments and how can I disassociate them and finally delete the unwanted departments? I am running SDP Enterprise 11.0 build 11000.
automatic unlock when resetting password
Is there an option to automatically unlock an user when the password gets resetted? thx in advance
Flat UI - GINA
HI, Thanks for the recent Flat UI update for the admin console. will this also be extended to the GINA? I seem to remember seeing some screenshots posted on the forums here which showed a Flat UI for the GINA but after updating to the latest build the GINA UI is still the same as previously? Thanks, John
Evaluating and have some questions
I am evaluating the ADSelfService Plus. I have a few questions. 1. I created some "Technicians" I asked one of them to sign in. They had never signed in before. I would expect normal behavior to be that the software would recognize they have never signed in before and walk them through creating an account with reset questions etc. then take them to the dashboard. In this case they went directly to the dashboard. How do I force it to set up someone that is noted as a Technician for password
Anyone else unable to deploy a registry entry with curly brackets?
I'm trying to deploy a registry configuration to my workstations, but if the value I'm trying to deploy has curly brackets { }, the page just hangs and doesn't submit. If I remove the curly brackets and leave everything else the same, the configuration is created just fine. This is a problem of course because I need the curly brackets. Has anyone else encountered this? Here's the registry entry I'm trying to push. Windows Configuration > Registry (Computer) Action: Write Value Header Key: HKLM Sub-Key:
[Term of the Day]: Phishing
Term of the Day “Phishing” Definition — What is Phishing? Phishing is a cybercrime of deceiving people into sharing sensitive and confidential information. The term ’phishing’ is derived from the word fishing, because criminals are setting out hooks to "fish" for usernames, passwords, credit card information, network credentials, and so on from the "sea" of the Internet users. This attack is usually done by posing as a legitimate individual or organization via phone or email, cyber attackers
Does anyone have PowerShell API V3 examples?
I am looking for some Custom Trigger scrip examples written in PowerShell ´for the new V3 API. Much appreciated. /Rasmus
Make new field mandatory in Worklog with pop-up message
Dear, I have added new field named ”Service Provided” in the Work Log form Additional field. How can I make this field mandatory, is possible to come with pop-up like below?: Thanks,
Time Elapsed Analysis
I would like to create a report for all tickets for the last months with how much time the Techninian spent on each ticket status for all groups The time spent on Open The time spent on In Progrss The time spent on Assigned The time spent on Resolved When I open the ticket the tab "Time Analiysis" shows that I want it in a report. for all groups Thanks in advance,
No option available to Add image for Service Category
For Service Category, there is no option available to add an image for selected category. These are Custom crated category as well as for default. I have attached two images how it look for Requester and how Service Category Customization page where we cannot find option to upload the image. Is there any workaround or option to achieve this? Thank you
Patch Tuesday June 2020 - Supported updates
Hello everyone, This month, we are witnessing the largest ever Patch Tuesday with 129 security fixes. Here is the list of supported updates New Security Bulletins : 2020-06 Security Update for Adobe Flash Player for Windows (KB4561600) 2020-06 Security Only Quality Update for Windows Server 2008 (KB4561645) (ESU) 2020-06 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4561669) (ESU) 2020-06 Security Only Quality Update for Windows Server 2012 (KB4561674) 2020-06 Security
Patch Tuesday June 2020 - Supported updates
Hello everyone, This month, we are witnessing the largest ever Patch Tuesday with 129 security fixes. Here is the list of supported updates New Security Bulletins : 2020-06 Security Update for Adobe Flash Player for Windows (KB4561600) 2020-06 Security Only Quality Update for Windows Server 2008 (KB4561645) (ESU) 2020-06 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4561669) (ESU) 2020-06 Security Only Quality Update for Windows Server 2012 (KB4561674) 2020-06 Security
Error al iniciar el OpenManager
Buen día estimados, presento el siguiente error al iniciar el OpenManager. Agradecería me puedan ayudar, Saludos.
Multiple tickets from same client
Hi, I was wondering if anyone had a solution, I raise a ticket in a 3rd party support desk, when they respond it opens a ticket in my support desk. The issue is if they respond to the same ticket it doesn't update my one, it just creates another ticket.
Unable to view incident and service tickets at the same time
We have users that handle both incident and service tickets, however only the incident tickets are visible. When I convert a incident to a service I no longer see the ticket in my view. Can both types of tickets be made visible? Sal
Next Release : Requester Home Page(SSP) Customization
Dear Users, We are gearing for the release of Requester Home(Self Service Portal) Page Customization and below are details with UI shots to give you a heads up : Requester Home Page(SSP) ServiceDesk Plus Cloud now brings in the customization of your requesters' home page to include the necessary information and to give an enhanced end user experience. You can tailor every element in the home page, including widgets, layout, and theme to meet your end user needs. The requester's home page features
[ForYourInformation -37] Exclude IT Assets from scanning
During our consultations, customers often come up with a requirement that they do not want certain IT Assets to be scanned during the asset scan. They had to manually delete the unwanted asset entries from the application every time after a successful scan. Solution: 1. You can move those to Expired or Disposed Asset state, this will still have entries in the application. 2. Add the device name or its IP address to the exclusion list. It is a tedious process that requires a lot of effort and also
Change Requestor to Technician
I'm doing a trial right now of SDP and I imported all of my users from AD. However, I can't seem to find an option to change a requestor to a technician. I've looked through the documentation and the quick start guide, which shows a button called "Change as Technician", but it looks to be an old interface and not the current software release. I don't see any similar button anywhere on the current release page. Anyone?
Mandating Resource Questions after converting Incidents to Service Requests
Hello, I'm trying to enforce the capture of some data on service requests and use that data to mandate certain tasks or fields. This data can be entered either by users (when the SSP is launched in future) or by technicians who are processing the requests. At the moment, 95% of our requests are generated by e-mail and start life as a default incident request. Here is a simplified example of the Field & Form Rules (FAFR) on my Service Request Template: On Form Load Mandate Fields (x2) - Group - Resource
Monitoring credentials based on certifications
Hello! I have build 12.4.196 of my Opmanager. Is it possible or will be possible in the future to using credentials for monitoring Linux machines based on certificate authenticaton? Currently I see only SSH with public key.
Next Page