MSSQL Monitors - select which databases to monitor?
Some of the monitors for MSSQL monitor the databases. For example, "Database Files Size" and "Log Files Used Percentage". However, on many of our SQL servers, we have important databases that need to be monitored, and then other databases where we couldn't care less if we're hitting 100% log usage. In fact, some of these low-importance databases are for read-only access with their logs shrunk and never expected to grow, so a 100% log usage on a 5MB log is just fine. We don't need to monitor that
ManageEngine launches Application Control Plus
We are thrilled to announce that we have introduced a brand-new application control and privilege management solution - Application Control Plus With Application Control Plus you can leverage the combined benefits of Least Privilege and Zero Trust principles to thwart application-related threats Features and Benefits Instant discovery of all running applications Trust-centric approach to application whitelisting Malware prevention by executable level blacklisting Varied flexibility modes to
ManageEngine launches Application Control Plus
We are thrilled to announce that we have introduced a brand-new application control and privilege management solution - Application Control Plus With Application Control Plus you can leverage the combined benefits of Least Privilege and Zero Trust principles to thwart application-related threats Features and Benefits Instant discovery of all running applications Trust-centric approach to application whitelisting Malware prevention by executable level blacklisting Varied flexibility modes to
ManageEngine launches Application Control Plus
We are thrilled to announce that we have introduced a brand-new application control and privilege management solution - Application Control Plus With Application Control Plus you can leverage the combined benefits of Least Privilege and Zero Trust principles to thwart application-related threats Features and Benefits Instant discovery of all running applications Trust-centric approach to application whitelisting Malware prevention by executable level blacklisting Varied flexibility modes to
ManageEngine launches Application Control Plus
We are thrilled to announce that we have introduced a brand-new application control and privilege management solution - Application Control Plus With Application Control Plus you can leverage the combined benefits of Least Privilege and Zero Trust principles to thwart application-related threats Features and Benefits Instant discovery of all running applications Trust-centric approach to application whitelisting Malware prevention by executable level blacklisting Varied flexibility modes to
Dashboard Widgets broken?
I've got a couple of the canned dashboard widgets that have stopped displaying information. Here is a screen shot: Any ideas?
updated to build 10.0.475 from 10.0.450 last Friday and servers have been generating errors ever since, 725 thousand events per day
updated to build 10.0.475 from 10.0.450 last Friday and servers have been generating errors ever since, 725 thousand events per day We we did not have these errors before the agents updated on the servers. The errors logging are: Application popup: cmd.exe - System Error : The program can't start because MSVCP100.dll is missing from your computer. Try reinstalling the program to fix this problem. Application popup: cscript.exe - System Error : The program can't start because MSVCP100.dll is missing
Ability to add notes to contracts
It would be great to be able to add notes to contracts as a way to document progress on renewals or to log decisions about the contract. ie. We are not going to renew this.
Audit Group Membership changes of nested groups
Hi, we are currently testing ADAudit Plus. At the moment I am rebuilding audits and alerts from our current auditing solution. Unfortunately I am not successful with the auditing of changes in group memberships of nested groups. It must be possible, but how do I do that? Many thanks for your help in advance!
ServiceDesk email in Distribution Group
We have a Distribution Group that we want the ServiceDesk email account to also receive emails from. I have added the email account to the Distribution Group but SDP fails to create tickets from emails that are sent to the distribution group. Is it possible to have SDP create tickets from emails sent to it by distribution groups?
Requesters Close or Resolve their own tickets?
It is possible for a Requester to close or mark Resolved their own request? I've given them edit access of the Status field. However, when creating a request the only option is Open - which I guess makes sense. However, what if a person fixes the issue on their own, and no longer needs the request? I can't seem to find the right access to allow this, unless they are a technician.
Move Field Information on Database
We've had ServiceDesk for a few years. And we've built many Incident templates in it and in Service Catalog. In that time frame we've created a lot of additional fields in both modules that are similar or redundant. I'd like to perform a bit of clean up on fields that can be consolidated. But I do NOT want to lose information on forms that have been submitted and closed. For example I have four different date fields being used on four different forms. They are as follows. New Employee - Effective
Allow Non-login users to view solutions
this setting "Allow Non-login users to view solutions" dosenot works on servicedesk 1110.5
Import Workstations not successfull
Hi, I would like to import workstations from Excel list. After setting parameters like File Format, select File, etcetera, I click Next button. No response. Please advise. Regards, Ronald
Create a custom report with Request Status
Hi all I would like to seek for help to create a report by Request Status The report will be look like the attached one from my existing Excel file. Requirement: 1. Group by Category 2. Count of uncompleted ticket for last week 3. Count of created ticket for this week 4. Count of completed ticket for this week (it should include those outstanding ticket from last week that may closed in this week) 5. Count of uncompleted task as of this week (or as of print date) 6. Percentage each category among
Catalan language
Hello, Any plans to add the Catalan language in ServiceDesk Plus? Thank you.
Giá của máy tính để bàn hiện nay là bao nhiêu?
Hiện nay, việc trang bị cho mình một chiếc máy tính để học là vô cùng cần thiết. Trong đó không thể không kể sản phẩm để phục vụ cho việc học công nghệ thông tin như máy tính để bàn trọn bộ. Vậy làm thế nào để có thể tìm được địa chỉ bán uy tín máy bàn
Report Error on Run
We're running into an issue with specific reports when using the Scheduled Start Time variable. We reported it already (Ticket #: 5919930) but have not received a response yet. If I removed the Scheduled Start time from the report, it runs. If I add the variable and try again I get a "Sorry an error has occurred" message.
Change permissions after upgrade
We recently upgraded to 10.0 Build 10013 IT Technicians used to be able to edit changes during the planning stage (and probably other stages) of changes. Now, once the change leaves the submission stage, the edit button disappears. Is there a way to make the edit button show up for technicians again? Here's the role configuration: Here's a screenshot as a technician: Here's a change I worked as the admin account. Thanks! Joanna
[RHEL 8] Upgrade to 10500 fails, and service autostart fails
Service auto-start fail: Followed the instructions here. When I reboot my server this is what I see upon running "Service status servicedesk" and the site is not accessible however the service shows as "active" status. Feb 23 05:28:39 ip-Addr-internal systemd[1]: Starting SYSV: Run the ServiceDesk-Plus program... Feb 23 05:28:39 ip-Addr-internal servicedesk[980]: Starting AdventNet ManageEngine ServiceDesk-Plus Feb 23 05:28:39 ip-Addr-internal systemd[1]: Started SYSV: Run the ServiceDesk-Plus program.
SMS missing
Hi I have the option to send users the code by email and today we config SMS and in the test works fine. Why when the users go to reset or unlock the account only the email options is show ? Regards
Installation PMP - Windows 2016 Core ?
Hi, Is there a way to start the install without GUI (in a silent mode / unattend file), in order to use PMP on a Windows Server Core edition ? Thanks.
PGSQL database
Can someone help with a query report for a PGSQL database for the guidlines below? Response time - the time between ticket creation date and the first technician response Resolution time - the time between ticket creation and closure dates Average number of tickets created per day Average number of tickets closed per day
Unable to Edit Service Catalog Templates
We are on 11.1 Build 11100, MSSQL. Today I ran into an issue where templates in ServiceCatalog could not be edited. Specific issues below. - If I opened up a field I would not be able to edit any other field of the same type (example: single line) until I closed the template and reopened it. - Selecting the options "Requester can Set" & "Requester can View" only worked some of the time. Most times that change would not even save so the field would not show up under Requester view. - If trying to
Can I upgrade SD plus from B# 10512 direct to B# 11000?
Can I upgrade SD plus from B# 10512 direct to B# 11000? " Migrate from Build 10513, 10514 to 11000 Migrate from Build 11000, 11001, ... 11010 to 11100 Migrate from Build 11100, ... 11104 to 11105 "
Connecting two ServiceDesk Plus applications to one MS SQL database
Hi, is it feasible for me to connect two ServiceDesk applications running on different servers to one database. One ServiceDesk application does not receive any incoming requests but the other one does receive. The applications have different builds or versions running
[SDF-85272] Associate Multiple Incidents to a Problem from Request View
I just updated our SDP instance to Enterprise and I would like to start using the Problems feature. I noticed there is no way to associate multiple incidents in the request view and assign a problem. It would make sense to be able to do this so technicians can select multiple incidents that came in for the same thing. Going to the Problem module and then associating via search doesn't make the most sense. Neither does editing each incident individually.
Custom connection, FTP,TFPT,SFTP
Can i add a custom type of connection in PMP other than VNC,RDP,SSH,Telnet. I want to use FTP for example is there something like this in PMP?
[SDF-66047] Custom view in Requester login
Hi Team, How to create a custom view in requester login. Regards, Karthikeyan R
[SDF-64464] First Response - Set to complete on notification
Hi there, We have the below notification enabled, When this notification is triggered is there a way completing the first response SLA? For our organisation this means that a technician has taken ownership of the ticket and will be working towards a resolution. Thanks, Dave
RecoveryManager Plus rolls out Build 6010
We are glad to release the latest version of RecoveryManager Plus build 6010 which adds a couple of new features and enhancements. New features: Download sites data: You can now bulk download all data from your SharePoint Online and OneDrive for Business sites backups and store them securely within your premises. Group mailbox backup: You can now backup and restore group mailboxes in your Exchange Online. Enhancements: Option to subscribe to just the PST export of Exchange (Online and on-premises)
SDP Mobile App - Questions
Hi, I'm testing the IOS mobile app for SDP before implementing it in my organization and have some questions. - When creating a new request, I can't find out how to select Group. There's only a choice for Site. Is there a setting to enable this (without first having to create the request and then go back and edit it afterwards)? - The request can be created without entering information in mandatory fields and field and form rules does not work. Is this correct? - If the above is true, the mobile
Issue with RestFul API to update password
Hello, We are having issue to update an account password using the restful API. We don't have any issue retrieve the password on the other hand. We are getting an error where PMP is complaining that the JSON data was in the wrong format. C:\Users\administrator.RP\PycharmProjects\PMP\venv\Scripts\python.exe "C:/Users/administrator.RP/PycharmProjects/PMP/venv/Password Automation/update-password.py" { "operation":{ "Details":{ "NEWPASSWORD":"Test@12345$", "RESETTYPE":"REMOTE",
AD360 build 4225 released
Hello Everyone! We have rolled out the latest build of AD360 - 4225. The release will feature a startup notifier. Highlight: Startup notifier- In addition to the existing downtime notifier, admins will also be notified via email when the product starts up. How to update? Update using the service pack. New to AD360? Download the fully functional 60-day free trial now. Got feedback? We would love to hear what you think about this release. Share your feedback in the comments section below. Regards,
AD360 Fixes and Enhancements [2020]
Release notes for build 4231 (Oct 16, 2020) Enhancements: Browser notifications: Get push notifications in your web browser for product downtime, updates, new events (workshops, webinars, seminars), and more. Issues fixed: Minor bugs have been fixed.
[SDF-85209] Additional keyboard shortcuts
A keyboard shortcut for 'link requests' would be really useful - this is a feature I use a lot :) Another thing I'd really like to see a shortcut for is for 'add new work log' . It would also be really handy if there was some sort of 'quick close' -- either a button or a shortcut -- as often people reply saying 'thanks' and a quick way to close those tickets could make things a bit faster.
[SDF - 38213]Request List Filter
Good afternoon. How to limit the list of filters for a specific specialist? Create your own filter, and remove the rest !?
[SDF - 85270] Resolution Attachments
HI, would it be possible to set the attachments in the Resolution as mandatory?
Report showing request created on last week but close on current week
Hi, I would like to create a report what show: Number of ticket created last week Number of ticket closed last week Number of ticket created last week but closed on this week Show by Category Total Warmly regards, Carmel Lee
Error at update
Hello, I'm trying update my servicedesk to the last version for migrate it to a new server. I could apply the patch to update from 9117 to 9121 without problems. For appply this first patch i followed the next steps: 1 stop the app 2 run the backup script 3 run the update script 4 start the app When i try apply the patch to 9200 follow the same steps than before, but in the step 3, at 3 or 4 seconds of start, it stop with simple error message (without any description of the possible fail) and the
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