Error at update
Hello, I'm trying update my servicedesk to the last version for migrate it to a new server. I could apply the patch to update from 9117 to 9121 without problems. For appply this first patch i followed the next steps: 1 stop the app 2 run the backup script 3 run the update script 4 start the app When i try apply the patch to 9200 follow the same steps than before, but in the step 3, at 3 or 4 seconds of start, it stop with simple error message (without any description of the possible fail) and the
Software Deployment Configuration settings Reboot Policy: Allow User to skip Reboot...
Hi Guys & Gals, I have a software deployment policy created to deploy some Adobe software. The reboot policy is set to allow users to skip the reboot process. However, if the users are not at their PC, when the package has completed deploying the software, the systems appear to still be rebooting. Copied from the policy summary page (Showing the packages reboot policy): Reboot Policy: Allow user to skip Reboot [exclude servers] Copied directly from the Install/Uninstall Status page for the system
report for Roles and permission assigned in sdp?
SQL query for a report showing the list of Roles and permission assigned each in sdp?
Moving DC server between domains...
Hi, As a part of migrating a client from Windows SBS 2011 to Windows Server 2019, I am in the process of changing a company's DNS from non-routable (domain.local) to a routable name (domain.net), as per Microsoft's current best practices for domains. Do you guys have any guides of KB articles for the steps we would need to take to move a DC server from the old name space to the new one, please? Cheers, David.
NCM Login issue
hi, We are facing issue when we login the switch via NCM. we have set privilege level 1 user and set enable password with privilege level 7 but NCM unable to login switch because after login with privilege level 1 we need to enable 7 for login. Please suggest us is this possible to change any file of NCM so that it could login with enable 7 or any other work around. Snapshots are attached for your reference.
ADManager API SearchUser criteria for SuccessFactors move user account to OU
Hello dear Support! Is there a way to script the restAPI to be able to move users accounts to different OU? Br. Tilo
ADmanage - migrate mailbox to O365
Dear All! Is this a feature that would be available in ADmanage? Can we migrate mailboxes from on-prem to O365 using ADmanage? Thank you in advance. Best Regards, Erik Molnar
Software Asset: Floating license
Hi What of the following type of license can i use to create a floating licence asset? thanks Stefano
How to deprovision users along with their Office 365 accounts, home folders and profiles, using ADManager Plus
As opposed to the native Microsoft environment, ADManager Plus allows you to simultaneously delete all the linked home folders, profile, Office 365 accounts, Exchange mailboxes, and more, while deleting an AD user account. Steps to deprovision users and their linked Office 365 accounts, home folders, and roaming profiles using ADManager Plus: 1. Login to ADManager Plus and navigate to the Admin tab. 2. Click the Delete/Disable policy in the left pane. 3. Under the Delete Policy: a. Select the Domain
Ticket creation for new users
Good Day We sometimes are facing the problem that someone, which is not already added as a requester, wants to create a ticket over the phone. In these cases the admin creates a user manually and afterwards the ticket can be created. The problem is, that regular technicians are unable to do this and therefore can not create the ticket right away. The best solution for us would be if technicians could also type in an e-mail-address during a ticket creation in the name field and the user gets added
[SOLVED] Forward Template
Good Day If I forward a Message from one of our customers, the message template "Forwarding a Request" is used. If I want to forward a Message, which I have written myself, no specific template is used. Fwd is added at the beginning of the subject but nothing else. How can I configure this specific template? Should it not be the "Forwarding a Request" template? Thank you very much for your help.
Adding a new button
I'd like to use something like TamperMonkey to effectively add a button into my SC+ workorder view so that I can quickly update the status of the case (e.g. add a floating div with two buttons, one to set the status to wait for customer, and the other to set it to wait for support). I should in theory be able to use var s = $CS.getValue("STATUS"); to get the current case status once the entire page has loaded, but this is always undefined until I put the case into edit mode, at which point it's
Windows 10 Taskbar settings via DC - How To ??
Hi All! I need deploy some taksbar template (it's pack of several ent.applications) fow Windows 10 for all my PCs. How to ?? http://odarchuk.com
REST API: API authentication using loginName/pass to get Technician Key to ServiceDesk Plus
Hi, I'm trying to integrate with the API using the credentials to get the tecnician key to make requests. Does someone have a sample request? I searched the API docs but couldn't find anything. Thanks!
Post Termination script remove office365 license, remove from distro
I created a script that goes beyond just what admanager plus offers. This is mainly for hybrid environment. after the account is disabled and moved to disabled OU using template, Script connects to office 365 and removes the disabled user from any distribution list Then it checks for which license the disabled user had and removes the license Script changes the disabled users description field to today's date and time in your local AD It hides the disabled user from Address book on local exchange
Custom Script question
I'm running this custom script inside a template Powershell -ExecutionPolicy Unrestricted C:\ManageEngine\scripts\testname.ps1 %username% Testname.ps1 (powershell script) param($user) C:\Windows\System32\WindowsPowerShell\v1.0\powershell.exe -noexit -command ". 'C:\Program Files\Microsoft\Exchange Server\V15\bin\RemoteExchange.ps1'; Connect-ExchangeServer -auto " Set-User -Identity $user -RemotePowerShellEnabled $falseBut it seems to be not working. I get "Custom script result: Custom script is running
Requests caused due to this Change - Data Retrieval
Hi, 1. In CRs there is an option to link incidents which was caused by implementing the CR. Screenshot attached. 2. Can you pl let know how do we obtain report of such CRs. This would give a direct report of bad CRs whihc has been executed over a period of time/ for specific function. Regards Karthikeyan
Need help with a report
Hi There, I am trying to report on a couple of things. firstly I need a report that shows the number of calls raised within a given period by mode to the service desk. secondly I need a report that shows the number of calls that have been sent to each group from the service desk within a given period. I am as technical as a teddy bear when it comes to writing queries so any help would be appreciated.
Closing requests
Are we able to modify the fields shown when closing a request? The Desktop team leader has asked me if we can modify the ‘Has requester acknowledge the resolution’ to a drop down menu to have the option to select; - Verbal follow up - Email follow up - No follow up required – notification of request closure is sufficient
Not showing Logged On User
BEfore i open a ticket, I would like to know what I can do on my end to attempt to resolve the issue. We have a few dozen machines that are online, show online. Show recently completed scan dates and times. Yet they don't show who is logged on to them. We have physically verified computers A, B, C and D are in use by users. Those same computers do not show anyone as being logged in in the dashboard or in the reports of Desktop Central. The client is up to date, the last scan date, and boot time
Network and Wireless Adaptor Mac Address
Hi, How can i report network and wireless adaptor mac address query Thank you
Is a Zebra TC25 generally a "slow" device?
We are running 4 x Zebra TC 25's under MDM. The users are complaining that the devices are slow and laggy when using apps. Are there any settings that I might be controlling via MDM that maybe causing this, or does anyone else find Zebra devices slow?
Question for netflow analyzer
Hello everyone! Tell me, how to see who visited a certain resource/site in NetflowAnalyzer?
Change default authtype for OpManager Login Screen
Is it possible to default the authtype on the login page of OpManager to be the domain name versus Local Authentication? It is a pain to have to change that every time a user logs in.
Error UNEXPECTED KERNEL MODE TRAP in Windows 10 1909
Hi I am using the free version of Desktop Central build 10.0.469 and when installing the agent remotely or locally on a desktop with Windows 10 Pro for Workstation build 1909 just installed this gives an error UNEXPECTED KERNEL MODE TRAP and restarts again and again But in windows 10 1903 this does not happen? regards
Updating from 9.4 Build 9416
Good day, I am currently trying to upgrade the version from 9.4 Build 9416. But it keep giving me the error, May i know which is the correct patch file i should be using as i have try from "ManageEngine_ServiceDesk_Plus_-_MSP_9_3_0_SP-0_0_8" till "ManageEngine_ServiceDesk_Plus_11_1_0_SP-0_5_0"
Custom Reports for ServiceDesk Plus - Tracking Request Status
We found a post on the forums recently for someone looking for a report to track the time a request is in any given status. It certainly piqued our interest, especially after being told it couldn't be done after all .... The basic premise seems straightforward enough as all the information is contained in the history tab of a request in ManageEngine ServiceDesk Plus - a copy of the result they were looking to achieve describes the required information nicely: The key challenge here relates to the
IT analytics in 90 seconds: Track down stale tickets to ensure customer satisfaction
Improve customer satisfaction by staying on top of your inactive tickets using the Last Activity Report in Analytics Plus. If you're not already using Analytics Plus, download your free, 30-day trial today:
IT analytics in 90 seconds: Track down stale tickets to ensure customer satisfaction
Improve customer satisfaction by staying on top of your inactive tickets using the Last Activity Report in Analytics Plus. If you're not already using Analytics Plus, download your free, 30-day trial today:
Modify User Template
Hi, We have recently moved to Exchange 2013 and use AD Manager Plus for our management team. This is working fine and he User Creation template sees and assigns the new Exchange 2013 DAG and relevant database for a new user. However when we use teh Modify User template on the Exchange tab we used to see the server and database but now it shows "choose an exchange server" and "Choose a Mailbox Store". Is there something I have missed here or is there something I need to do to get it to show the server
Re-enable, Move User, Set Expiration Date for Bulk Users
Hello, Wondering if anyone has a solution for this scenario? We automate account creation (bulk) from CSV. Rule is not to create if duplicate on Full Name. Which is good and what we want. However, a large portion of the bulk accounts exist as they are returning students. Some accounts are disabled, moved to a terminated OU , etc.. So I'm looking for a way to: 1) Target only those accounts that already exist ie: those not created and listed as error on the usercreationstatus output of bulk creation
REST API v3: How to edit an asset?
I need help forming my JSON for this. The reply message that I get back is simply "Internal Error" without any other identifying output to help track down the issue. I can update Location by itself just fine, but I cannot update the State with the current JSON parameters. $id = "111111" $input = @" { "asset": { "state": { "name": "In Store", "id": "1" }, "location": "Test Location" } } "@ $header = @{TECHNICIAN_KEY=$ApiKey} $params = @{input_data=$input;format='json'}
AD Manager Plus - Auto Reply Feature
Is it possible to use variables in the auto reply to pull from AD fields? I would like to set this up for our deprovisioning automation policy. Example: Thank you for your correspondence; however, %Display Name% is no longer employed with %company%. Please direct all future correspondence to %Manager% - %Manager Email Address%.
Automation Policy delayed Tasks not working [SOLVED]
Good Morning, I've made an Automation Policy that should run two tasks (Disable User, move to different OU) immediately and 3 tasks after 1 hour: - Remove Groups, - Move to different OU - Run Script. it runs everyday at XX:XX, but when it runs, it just execute the immediate task and closes the request that creates, if I check into the request it show the delayed Tasks as "yet to run" and the right time it should have run them, but it never does (i've waited several hours). If I run them manually
Random Logoffs (Invalid Technician Key)
We have noticed since our upgrade from v10 to v11 that technicians are getting randomly booted from SD+. Intermittently they will see a red bar saying "Invalid Technician key" which then kicks them out of the system. There are no error messages in the System Log Viewer and there doesn't appear to be any sequence of events to trigger it. No GPO's in place that would erase temp browser cookies and no other security settings are configured within SD+. v11004 mssql
Pasted Line spacing.
When I am using ServIce Desk Plus, i am attempting to add a work log by copying an email from the conversation. When doing this, The line spacing is being trippled. This doesnt happen if there are no line breaks in the copied message however if the line is broken once, it is pasted with 3 line breaks.
Requests with *.msg attachments are converting to forward message
Greetings, We have 11.0 Build 11002+PGSQL. SD works with Exchange 2013 on EWS. Issue is: When user send to mail message SD with a *.msg attachment it converts to forward message. It's very uncomfortable because we need to check headers of mail messages.
[SOLVED] Project gantt should use custom views
I'm trying to figure out how to make use of custom views for the project list when in Gantt view. This would be of great benefit to me as I have around 30 projects in my IT division which then fall under 5 smaller teams that I manage. I have a custom view for each team so I can see just the projects in the list for that team. However, switching to Gantt view is not very helpful as it appears to just show projects for all IT divisions under it and I must manually select all the projects I want to
Moving resources to a new group
I am having a lot of difficulty assigning resources/accounts to a new group I created. The new group is dynamic and will collect all resources/accounts who's Customer field is "XYZ". I am trying to edit the Customer details on respective resource group and cannot find this field anywhere. How can I edit the Customer field on resources? PMP V9.9.0 Build 9901
Multiple email addresses for fetching
I was wondering if you could implement this idea. We have a division system administrators and a application administrators. Both of these to have access to ServiceDesk. And for about a week or 2 we are using the mail fetching option. But its only possible to do this for 1 mail address. Is it possible to do this for 2?? And when the emails are fetched a support group is added to the call. with kind regards, Jeroen
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