[Blog] Project Management guide for Startups
Let's extol all IT project managers, who had worked over a decade. In their earlier days of IT, they would have mastered classic tools like spreadsheets, emails, and presentation software, in order to manage and maintain projects, manually performing repetitive tasks will certainly be tedious. Technology has revolutionized our world and daily lives. Today we have sophisticated Project Management with endless automation. Project Management - The Scope of planning, organizing, and controlling resources
to Generate Report on FCR
Hi Team, We want to generate a report for tickets which were resolved at the first level and which was taken to the next level of support. Kindly help us with the query to generate the report Regards, Divya Bharathi
I can not find the report
Hi, tell me if there is a report where you can see the whole history of ticket changes? v.9.1 build 9118
To Get Ticket History
Hi Team, In Particular Ticket we had added a notes .The notes is available in the Ticket but it is not available in history. Please clarify us and Help to get the history Regards, Karthikeyan R
Create a Dashboard Widget from a Service Desk Report
Is there a way to create a widget using a report that's built in ServiceDesk. I know I've seen the option before on the report side, to add to a widget, but I've looked at several reports and don't see that option. Does it have to be a specific type of report or data to allow it? What makes the 'Add to Dashboard' button show up sometimes and not others?
[SDF-39708] Custom view for work orders that do not have a DueBy date OR DueBy date has past?
Hello Is there a way that I can make a custom view that shows requests that do not have a due date set OR have a due date that has past? In a sense, I want to see incidents that are relevent "today". Thanks ..
Patch Tuesday April 2020 - updates breakdown
Hello guys, Here is a quick breakdown of the April Patch Tuesday updates New Security Bulletins : 2020-04 Servicing Stack Update for Windows Server 2019 and Windows 10 Version 1809 (KB4549947) 2020-04 Servicing Stack Update for Windows 10 Version 1607 and Windows Server 2016 (KB4550994) 2020-04 Servicing Stack Update for Windows 10 Version 1903 and Windows Server, version 1903 (KB4552152) 2020-04 Servicing Stack Update for Windows 10 Version 1909 and Windows Server, version 1909 (KB4552152) 2020-04
Service Catalog - Business Rules
Hello, In the Helpdesk Customizer option, categories, subcategories and articles are configured, business rules are added, is it possible to use these business rules so that a user when using the self-service portal is applied ?, at this time use the self-portal service, categories, subcategories, etc. appears without problem, but does not apply the SLA's configured in the business rules, the Service Catalog - Business Rules option has not been configured, these SLA rules are already configured and
Using filtering options in the API
Hello I've just started using the API, I've been using PostMan to get familiar with the specifications. I've successfully managed to get past the authorization steps. However, I'm trying to use the "list_info" and "row_count" setting. But It doesn't seem to work. I attach a screenshot.
iPadOS Not Installing Profile
i have iPad on iPadOS 13.4.1 and they will not install the profile for my MDM. I get "Profile Installation Failed" prompts everytime I try. I could install MDM profiles no problem on iOS 12, but now something change and I can no long add profiles.
Unable to Backup Device Configuration in NCM
Hi. I have added a new switch to the inventory, but when I try doing a backup of the switch's configuration I get the message 'Cannot trigger backup operation. Selection contains unmanaged device(s)..' However, the device is managed so I don't understand why the error is showing up. I've had a look for any clues but have had no luck so far. Thanks in advance for any help.
Introducing analytics for Availability reports and the SLA module in Applications Manager
Hello everyone! We are happy to announce the release of the latest version of ManageEngine Analytics Plus build 4440. In addition to another integration, we now offer advanced analytics for the availability reports and the SLA module in Applications Manager. You can easily analyze applications availability and performance trends, monitor resource usage, and detect anomalies in your business applications. To learn more about the integration and download a 30-day trial, click here. Existing Analytics
Release announcement: Build 4440
Hey there! We are excited to announce the latest version of Analytics Plus build 4440, which offers an exciting integration and enhancements! 1. Launching advanced analytics for Zendesk Analytics Plus now integrates with Zendesk, to offer out-of-the-box reports and dashboards on your help desk data. Click here to learn more about this integration. 2. Introducing support for availability reports and SLA module in Applications Manager You can now easily analyze applications availability and performance
IT analytics in 90 seconds: A bird's-eye view of your Amazon AWS infrastructure
The Amazon AWS dashboard in Analytics Plus gives you a 360 degree view of your cloud infrastructure. If you're not already using Analytics Plus, download your free, 30-day trial today.
IT analytics in 90 seconds: A bird's-eye view of your Amazon AWS infrastructure
The Amazon AWS dashboard in Analytics Plus gives you a 360 degree view of your cloud infrastructure. If you're not already using Analytics Plus, download your free, 30-day trial today.
Google chrome patches critical vulnerability - CVE-2020-6457
Hello folks, Chrome has updated its stable channel to 81.0.4044.113 for Windows, Mac, and Linux systems. This update includes the security fix for the critical vulnerability CVE-2020-6457. This is a use-after free vulnerability in Speech recognizer component in Google Chrome. A remote attacker who exploits this vulnerability can create a specially crafted web page and trick victims into clicking it, triggering the use-after-free error to execute arbitrary codes on the target systems. Initiate
Google chrome patches critical vulnerability - CVE-2020-6457
Hello folks, Chrome has updated its stable channel to 81.0.4044.113 for Windows, Mac, and Linux systems. This update includes the security fix for the critical vulnerability CVE-2020-6457. This is a use-after free vulnerability in Speech recognizer component in Google Chrome. A remote attacker who exploits this vulnerability can create a specially crafted web page and trick victims into clicking it, triggering the use-after-free error to execute arbitrary codes on the target systems. Initiate
Google chrome patches critical vulnerability - CVE-2020-6457
Hello folks, Chrome has updated its stable channel to 81.0.4044.113 for Windows, Mac, and Linux systems. This update includes the security fix for the critical vulnerability CVE-2020-6457. This is a use-after free vulnerability in Speech recognizer component in Google Chrome. A remote attacker who exploits this vulnerability can create a specially crafted web page and trick victims into clicking it, triggering the use-after-free error to execute arbitrary codes on the target systems. Initiate
SDoD means to change Default site assignment - no requests without a SITE option
Hello, I noticed following issue. Once e-mail created request is received and created there are no means to change request "Site" assignment if request was created as "not in any site" or "-" . I understand Site is based on Requester settings and deprtment. But if this is a new requester or simply Site is not in DB this request will ONLY get SLA and Automation rules from Default Site. We can shift requests between different technicians Groups but if I have different SLAs for technicians in other
exchange 2016 no database information
i'm polling using powershell, and i see all the information about the servers, except the database information there is no error, just no information
Migration Tool or Guide
Hi, I would like to ask if there is a tool to use for cloud migration. We are currently using SDP on prem and planning to move to cloud.
incorrect data format found for the device with IP
i get this about netflow coming from vmware vswitch i'm assuming it's something with the format, but the format cannot be changed in vmware, so is there anyway to make this error be ignored?
Measure First Response time
Hi, We have requirement to measure and analyse time taken for first response for the tickets. Pl guide how can we take a report with "First response" time taken with other ticket parameters such as Ticket ID, date created, group, technician, etc., Regards R karthikeyan
Extract "Member Of" values for an AD Objects
Looking for solutions on how to extract "member of" information for users in both an organizational unit and/or a csv file with samaccountnames.
Failed attempt to read file?
I've noticed that I have several of these entries showing up in ADAudit, event ID is 4656. Users associated with the event are not reporting a problem, and there doesn't seem to be an issue with the hard disks that the files are located on, but these entries are still popping up. Has anyone come across this before?
Automation Create User
After creating a user with automation, whenever the routine is executed the system tries to create that user again. Is this behavior correct? Even presenting an error, and not creating the user a user notification email created and sent normally.
[Free webinar] Remediate the gaps in your data access governance with efficient IAM strategies
Are you continuously looking for measures to make your data access governance foolproof? This webinar will help you identify the shortcomings of your data access governance, and tackle them using effective IAM strategies. Reserve your spot! April 22| 2:00 PM AEST| 2:00 PM GST | 11:00 AM EDT This webinar will help you get a deeper
Request Summary
Why would data reported under the Request Summary widget be different between myself (SDAdmin) and another SDAdmin. For example the calls inbound and completed for yesterday are different compared to another SDAdmin's data, although for previous days they do tally up. Checked that the data being pulled into this wdiget is from 'All Support Groups' Anything to do with the permissions/support groups assocaited to that SDAdmin? Any help would be appreciated.
Password Manager Pro - MFA Duo for user group
Hi, We are implementing MFA Duo support in PMP for our users. I noticed that we are able to enable MFA for users individually by selecting them. Is there any feature that will allow us to enable MFA for user groups in a bulk instead of users separately? This will eradicate the problem of enabling MFA for new user in PMP. By adding users to a particular AD group, it will sync with PMP and PMP can enable MFA for the user group. Regards, Khirthana
is it possible to get email alerts for specific devices?
let's say i want technician1 to get alerts only for specific device. is it possible?
is it possible to hide the tray icon of the opmanager agent?
i mean the green tray icon
Auto logon Remote Desktop Gateway Port same as Server port
Is there a possibility to configure PMP to use the same port (443/tcp) as for the server port (443/tcp)? I tried it via the PMP Server Configuration, but after that I was able to connect to PMP but not able to set up a connection. We want to have the ability to access PMP and set up connection using the same port. In our case we want to use a proxy to serve PMP through, but it doesnt support multiple ports.
Password Manager Pro new build 10404
Hi, Password Manager Pro 10404 has been released and is now available for download. We have upgraded our security framework with this release. Please see our Release Notes for detailed information. How to Upgrade to Build 10404? If you are an existing customer of Password Manager Pro, download the upgrade pack from the following page: https://www.manageengine.com/products/passwordmanagerpro/upgradepack.html IMPORTANT NOTE: Please save a copy of the entire Password Manager Pro installation folder
Patch Tuesday April 2020 - updates breakdown
Hello guys, Here is a quick breakdown of the April Patch Tuesday updates New Security Bulletins : 2020-04 Servicing Stack Update for Windows Server 2019 and Windows 10 Version 1809 (KB4549947) 2020-04 Servicing Stack Update for Windows 10 Version 1607 and Windows Server 2016 (KB4550994) 2020-04 Servicing Stack Update for Windows 10 Version 1903 and Windows Server, version 1903 (KB4552152) 2020-04 Servicing Stack Update for Windows 10 Version 1909 and Windows Server, version 1909 (KB4552152) 2020-04
Patch Tuesday April 2020 - updates breakdown
Hello guys, Here is a quick breakdown of the April Patch Tuesday updates New Security Bulletins : 2020-04 Servicing Stack Update for Windows Server 2019 and Windows 10 Version 1809 (KB4549947) 2020-04 Servicing Stack Update for Windows 10 Version 1607 and Windows Server 2016 (KB4550994) 2020-04 Servicing Stack Update for Windows 10 Version 1903 and Windows Server, version 1903 (KB4552152) 2020-04 Servicing Stack Update for Windows 10 Version 1909 and Windows Server, version 1909 (KB4552152) 2020-04
Query for tickets grouped by Solution ID
Is there a way to know how many tickets have been resolved using the same solution? Many Thanks Sofia
Set up multiple email accounts select which one to reply to
I need to know how to select other outgoing email accounts to reply to the ticket.By default, it only lets me put an email account
Report for SLA control
How can I have a report by request, the number of hours until the first response (considering only our defined working hours (9h-18h), excluding weekends and holidays) I need the following fields: Request ID, Subject, Created Time, Responded Date, Resolved Time, Time_2_first_response,Overdue Status, First Response Overdue Status * Time_2_first_response = time until the first response (considering only our defined working hours (9h-18h), excluding weekends and holidays) Can have a filter by requests
Need assistance with a report if possible
Hello, I'm trying to create 2 reports that encompass the following: 1. Report 1 -- Daily Worklog report a) Summary Count of all requests generated/entered by a certain technician in 1 day. b) Summary Count of total requests that a certain technician either generated or added work log to. c) Total work log time spent for all workorders generated or touched by a certain technician for that day. d) Detailed entries that show time spent per request generated or touched. 2. Report 2 -- Weekly
restoreData.sh throws errors on startup
Hey, I want to move my ServiceDesk Plus database from the default PostgreSQL to MS SQL. I stopped the service, backed up the database with no errors, ran the changeDBServer.sh --console and it created the new database on MS SQL just fine. I started the service and it populated the database. I then downed the service again and ran the command restoreData.sh -c [full backup just taken] and received the following error. sh ./restoreData.sh -c /opt/manageengine/ServiceDesk/backup/backup_postgres_11109_fullbackup_04_10_2020_16_41
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