Desktop Central server not running
Desktop Central web page not loading. Can't even connect with a browser on the server itself. I have rebooted the server twice. MEDC is installed on Server 2016. Version is 10.0.0.479. Upgraded to that on 3/6/20. It's worth noting that the following March Windows updates were installed within the last few days: KB4541329, KB4540723, KB4540670, and KB8900830. I cannot start the Apache service. I get these errors in the event log: The Apache service named reported the following error: >>> (OS 10048)Only
Checkbox problem "Enable tight integration with ServiceDesk Plus."
Hi sir, I've a issue with Enable tight integration with ServiceDesk Plus.. The checkbox doesn't seem to stay enabled. Is this a limit of our trial? Thank u
ad manager plus selective mfa
is it possible to enable mfa only for specific technicians?
remote control, web socket connection failure
Hello, we are seeing this error message a lot while working on remote computers. We will be working along fine on the remote session, then that error will pop up and we get disconnected. We can go right back and reconnect, but this can happen repeatedly making remote support very difficult. Any ideas? WE are using google chrome.
Requests Report showing Reporting To
Hello, We are looking at creating a report with the following. Reporting To Requester Department Request # Subject Date Created Category Sub Category Technician We are using Version 10 Build 10009 MSSQL database
Problem template status field
Hey is it possible to set form template status field value of our choice currently it by default value take is open i want to change that value on form load . Please suggest a way to do that
when a technician performs undelete users, he can see eveyrthing
i have a technician limited to specific ou in all actions, everything if fine, he's limited. but when he does undelete user, he can see all the undeleted in the organization. how can i prevent that?
how to retrieve data from ManageEngine Folder
Hi all, how can we access the ManageEngine folder offline to retrieve data (in csv or in xml or xls) we need? For instance, I want to extract out all the assets in the system. Due to several server breakdown, we need the files offline/ during downtime. Anyone has any idea how to do it? I cant seems to find any kbase that aid in this.
Office 365 updates never gets installed
We are using Desktop Central and updates for Office 365 never gets installed. We have created APD tasks but of no use. We always gets the below error while patching it. "Patch update delayed since application is used by another process" Is there any way Desktop Central can patch Office Applications?
OPM v12.3.109 How to Configure SNMP Community on SunSolaris v11.3
Hi, Please, could you support me. I want to discovered the interfaces in an operating system v11.3 Sun Solaris, but I do not found information about this. This version is supported? Thanks & Regards. A.
Is there a way to change the default setting for "Add Note"?
I would like to have the "Show this note to Requestor" as always on. Is there a way to do this in SDP?
Alert for status change
I would like to know if there is a way (in Desktop Central or a bolt on product) to send an alert when the status of a computer changes. Example: I would like to get an email\text when computer "steve" is online. Is that possible with Desktop Central?
opsmanaer plus - mgmt port is the same as agent port
which is a security breach it would be nice to be able to change mgmt port apart from the agent port
Restore log deleted log file
Can i retireve deleted log file under the log viewer ?
opsmanager plus and firewall analyzer
is there a way to get them to sit on the same server? it's quite a waste to place them on separate servers
[Blog] Business Continuity Planning with ServiceDesk Plus
Business Continuity Plan refers to instructions or procedures that help you to operate the business without causing any impact to your customers during a disaster. The disaster can be natural or man-made. Unlike Disaster recovery, BCP ensures the continuity of the entire organization. BCP ensures that all the entities(asset, resources, people, location) in the business are available to provide the service to the end customers. A recent study says that less than 5% SMB have a BCP in place and this
Domain Service Account failing to Reset
I am trying to reset the service account password which is associated with few Services on a server. When i try reseting it : It throughs an error : Error occurred while changing domain password Trying to use Agent Mode : 1. Agent not installed in <Domain Controller > I have imported all the service account and Server from AD. also when i check prerequisite about RPC and WMI service is running .Net framwork and Visual Studio 2005 is also installed . Can someone higlight on the issue ?
Query of complete activity (new tickets created in given date + tickets with activity but created BEFORE given date) in given date
Hi all. I need to create a report where i can have the total activity (new created tickets, plus, tickets with activity but created before the creation date) on a given schedule (one week, 3 days, all year, whatever). Since i cannot create just 1 reports with all this information i am creating 2 separated reports: 1 - Report with the total tickets created in a given time: Columns: ID Ticket + Creation time: SELECT wo.WORKORDERID "ID de la solicitud",wo.CREATEDTIME "Hora de creación" FROM WorkOrder
opserver error when trying to add vacenter "VMware Server session not established for vcenter"
vcenter 6.7 windows based no firewall blockage dns resolves MOB is accessible via opsmanager server any ideas?
Updating Zoom Client
We're trying to update to the latest 4.6.9 version however, we keep getting prompts to update on end user side vs. silent. How is everyone else doing it? Are you grabbing the latest version from zoom (msi) and running from their? We tried many methods w/ various switches however, all of our tests keep giving laptops a message saying "update available".
change the name of default template
Dear Sir, Please guide me how to change the name of default template..PFA
Custom report
We would like a report of the top 25 subcategories tickets have been opened in.
Several Test Group for Patch Deployment
Hi! How can i make testing of patches for several groups? The idea is to test patches in the test environment, then patches goes to the test group of a few real computers, and after installing patches on this computers they will be approved and automaticaly installed on all computers in my network. So, can i implement testing patches before approving in two steps?
Microsoft Exchange Monitoring Service is Down
i get this under alerts, but nothing is down on the server get the same for 2 exchange 2016 servers any ideas? it's a fresh install
Local Accounts on a Domain Controller
Hello and thanks for reading this My basic understanding of the process of promoting a server to a domain controller includes "hiding" or removing the local SAM database. Some articles say it gets deleted and accounts move into the Domain SAM, some articles say the local SAM database is still there and accessible if the server is put into Directory Services Restore Mode (DSRM). Here's my question, and I'd like to ask it in the context of a bad actor gaining access to a domain controller which is
Setting Account Expiration
Has anyone had an issue not being able to set an account to expire past one day? Within ADManage if I set an account to expire anything further out past one day it looks like it takes it, but when I check it in Active Directory is shows to expire within the same day. Example: Today's date: 04.07.2020 ADManage set account 'testuser01' to expire 05.01.2020 Active Directory shows account 'testuser01' to expire 04.07.2020
Cannot remove CC'ed users without sending a reply and manually editing out the CC line
There should be a way to edit the CCed users on a ticket, similar to editing the owner of a ticket, editing the technician, etc. Having to hit reply, manually edit the CC line and then hit reply is a tedious and seemingly pointless task since the functionality to edit the ticket in many ways is already present.
Restoredata takes very long
Hi all, i was trying to restoredata from an existing backupdata file. The file size is just 21MB and it seems like taking years. Anyone has similar issues?
Patching Open Applications
Some apps, such as Zoom or Office 365, won't update while the user has them open. You get the following message: "Patch update delayed since application is used by another process." Is there any way to force these apps to close as part of the normal patching process? Or do I have to create a configuration/scheduled task to reboot or forcefully close everything?
Group notification
Hi, I dont understand the differences between these two methods for group notifications: 1) notification rules -> "Alert group members by e-mail when a new request is added to the group." 2) support groups -> group name -> "Send notification to group technician(s) when a new request is added to this group" The first never worked for me, in the many installations of SDP that I've done, the second work, but you must remember to add the technician to the notification if you add one to the group (not
Need A Report
Hi All, I need a report designed. When I run the following code: SELECT "cd"."CATEGORYNAME" AS "Category", "wo"."WORKORDERID" AS "Request ID", "wo"."CREATEDTIME" AS "Created Time" FROM "WorkOrder" "wo" LEFT JOIN "WorkOrderStates" "wos" ON "wo"."WORKORDERID"="wos"."WORKORDERID" LEFT JOIN "CategoryDefinition" "cd" ON "wos"."CATEGORYID"="cd"."CATEGORYID" LEFT JOIN "WorkOrder_Queue" "woq" ON "wo"."WORKORDERID"="woq"."WORKORDERID" LEFT JOIN "QueueDefinition" "qd" ON "woq"."QUEUEID"="qd"."QUEUEID" WHERE
ServiceDesk Plus MSP - version 10.5 - Build - 10502 Released
Dear User(s) We released ServiceDesk Plus MSP - version 10.5 - Build - 10502. Please refer to the Migration path table available here and upgrade to our latest build 10502. Issues Fixed SDPMSP-12599 : Unable to add/update a Technician when more than 300 sites/ groups associated to the technician. SDPMSP-13838 : Prototype pollution vulnerability. SDPMSP-14060 : Xero OAuth 1.0 deprecation is handled. Note: Existing users must reconfigure all Xero integration settings with OAuth 2.0 after this upgrade.
How to limit Broadcast to a specific support group?
Is there a way to limit the Broadcast Message to a specific support group? The reason for this is that every broadcast does not mean everyone should know. In some cases, there are specific groups that needs go know a specific message - Network team only, Service Desk Team only, etc.
SNMP on Brocade switchs
I'm a newbie in IT, especially switches. So we have these Brocade swicthes on which I created a community string on and OpManager says my credentials passed but cannot pull Interfaces nor monitor ports. What am I missing here?
prevent technician from seeing upn
hi. is there a way to prevent a technician from opening the drop menu that shows additional upns? see attached, circled in black to demonstrate
[ForYourInformation -34] ESM ticket movement simplified
Now ESM customers can move tickets between instances, this feature is available from 11110 and post builds of ServiceDesk Plus. Yes, just in a couple of clicks the tickets will be moved from one instance to another instance spontaneously. In any IT Service Desk environment, for a new user to choose the right template and submit a ticket will be quite challenging. At times they tend to submit tickets in an inappropriate queue or an incorrect ServiceDesk Plus instance. When days pass by the ticket
Replace your portal for issues and feature request with something similar User Voice
The current portal where we vote and track reported issues is sooooooo outdated and difficult to use. Can you replace that with something similar to User Voice? Sample Sites: Microsoft Word: https://word.uservoice.com/ Microsoft Excel: https://excel.uservoice.com/ Microsoft PowerPoint: https://powerpoint.uservoice.com/ User Voice:
[Blog] 8 safety recommendations for working from home "WFH"
The coronavirus pandemic has forced most employees to remain at home in most parts of the world and pushed into a novel territory "work from home" (WFH). This certainly allures the intruders to explore the possibilities to gain access to sensitive data which could be crucial to your organization and cybercrimes will increase at this time. Here are some tips to shun cyber attacks, 1. Educate employees with basic security knowledge. Say, how to beware of phishing emails,
Reply from E-mail
Is replying from outlook an option now? I saw this Topic from 12 years ago, and I was wondering if it is possible to reply from outlook. I want o know if there is a way for the technician to reply to the requester from outlook and vice versa. https://pitstop.manageengine.com/portal/community/topic/reply-from-email-client
Technicians can't pickup requests without Category,Subcategory,Item assigned.
Techs used to be able to pickup requests without a CSI assigned. Now they are forced to go into the ticket and update those fields before being able to assign or pickup requests. Is there a way to change this? These are still mandatory fields for CLOSING a request but shouldn't be mandatory for picking up a request.
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