Target by AD Security Group
Hi all, Hope you are all keeping well. I'm hoping you can help with this question. I have several configurations that target machines based on AD Security Groups. If I pre-populate these groups prior to enabling the configuration it works great. However, my idea of using security groups was so that I could add machines at anytime...trusting that Desktop Central would be checking the security group members and amending the deployment as required. This doesn't seem to be happening. for example, I start
PMP manage certificate for Desktop Central
Hi, it is possible to automate certificate deployment to Desktop Central through PMP? I think we can simply substitute the certificate and store file with PMP, but I'm not sure to what files must be changed. There is a documentation to manage with PMP all ME products? Regards, Andrea Del Bravo
Looking for help with a query report
I would like to do a custom query report that lists all assets that have at least one of 5 different pieces of software installed, but I don't know how to write a query that does that. Would be looking to get the asset names and the names of which software is installed on each returned in a table. Are there any examples anyone can point to that would cover this exactly or close enough that I could modify to suit my needs? Thanks
Can I remove "Update Your Profile Efficiently" Options from the login screen?
Hi I have disabled the option for the users to self update but it still appears on the Self Service login screen, can I change the login screen to remove the option? Thanks Rich
Creating new O365 user with Exchange Online mailbox
Good day, We have ADManager Plus (Build 6540) configured for O365 integration and am working on a new user creation template. Most of the settings I'm good with but am a little confused as to what selections need to be made on the Exchange tab to create the new mailbox. We are in the middle of our Exchange Online migration and have about 1/5 of our mailboxes migrated already - the remainder will be done this weekend. With that in mind, I wanted to start creating new users with their mailbox already
High Paging File Utilization
We're monitoring our Desktop Central server and noticed that the paging file often fills up. It looks like it clears out a little after the server maintenance every week but it usually fills back up before the next maintenance. Our server (a VM) isn't even using all of the memory allocated to it and it won't let me set a larger custom paging file size. Can we turn off the paging file or is it needed to properly run Desktop Central?
Report between 2 specific dates/times
HI Guys, Have tried to use the below end but of my query to look for requests specifically created between 01-04-2020 10:00:00 and 02-04-2020 09:59:59 AND ((("wo"."CREATEDTIME" >= datetolong('2020-04-01 10:00:00')) AND (("wo"."CREATEDTIME" != 0) AND ("wo"."CREATEDTIME" IS NOT NULL))) AND (("wo"."CREATEDTIME" <= datetolong('2020-04-02 09:59:59')) AND ((("wo"."CREATEDTIME" != 0) AND ("wo"."CREATEDTIME" IS NOT NULL)) AND ("wo"."CREATEDTIME" != -1))))) AND wo.ISPARENT='1' ORDER BY 7 But its throwing
[SDF-84417] Reports from Problem
We would like to generate a report where we can pull the following fields from Incidents associated with a problem. Ticket number, CSI, Device Name Field, Location Field, Summary, Desc, create date, Tech, Group - pls
Install ssl cert with letsencrypt
Has anyone tried using letsencrypt to install an SSL cert for use with servicedesk? I would be interested to hear some feedback... does it work? Is it reasonably straightforward? Can it be renewed using a script, or does it need to be renewed manually? Thanks in advance. Allen.
Firefox 75 and Firefox ESR 68.7 fix high severity vulnerabilities
Firefox rolled out the latest stable version Firefox 75.0 and its corresponding ESR version Firefox ESR 68.7 to fix a number of vulnerabilities found in their earlier versions. Here's a list of CVEs fixed and their details: CVE ID Severity Vulnerability Description Fixed in CVE-2020-6828 High Preference overwrite via crafted Intent from malicious Android application Firefox ESR 68.7 CVE-2020-6827 High Custom Tabs in Firefox for Android could have the URI spoofed Firefox ESR 68.7 CVE-2020-6821
Firefox 75 and Firefox ESR 68.7 fix high severity vulnerabilities
Firefox rolled out the latest stable version Firefox 75.0 and its corresponding ESR version Firefox ESR 68.7 to fix a number of vulnerabilities found in their earlier versions. Here's a list of CVEs fixed and their details: CVE ID Severity Vulnerability Description Fixed in CVE-2020-6828 High Preference overwrite via crafted Intent from malicious Android application Firefox ESR 68.7 CVE-2020-6827 High Custom Tabs in Firefox for Android could have the URI spoofed Firefox ESR 68.7 CVE-2020-6821
Firefox 75 and Firefox ESR 68.7 fix high severity vulnerabilities
Firefox rolled out the latest stable version Firefox 75.0 and its corresponding ESR version Firefox ESR 68.7 to fix a number of vulnerabilities found in their earlier versions. Here's a list of CVEs fixed and their details: CVE ID Severity Vulnerability Description Fixed in CVE-2020-6828 High Preference overwrite via crafted Intent from malicious Android application Firefox ESR 68.7 CVE-2020-6827 High Custom Tabs in Firefox for Android could have the URI spoofed Firefox ESR 68.7 CVE-2020-6821
Change the value of a custom field based on the approuver/stage of approbation
Hi, I'm looking for a solution to set a custom field value( in a service catalogue template for change request) based on the stage of approbation the request is currently on. For this template I have 3 stages of approbation for specific moments in the workflow. If I could name the different stages of approval and have it showed to the approvers It would work perfectly but I have found a way to name the stages, they are always named Stage One / Stage Two / Stage Three. So I tried to build a custom
With one email address, we cannot login to multiple organizations of Service Desk Plus Cloud.
With one email address, who has already joined to another organization cannot to join our organization. We cannot do what we can do in the other cloud service such as "Salesforce". We use it in communities to build an ecosystem with several companies. With each own one email address, we want to make "ServiceDeskPlus Cloud" available in various domains, regardless of the service usage in each company.
Question about ServiceDesk Plus MSP
Hi Team! We have a potential customer who consults us about connecting SDP MSP to a Syslog server. The purpose is to send the logs to a SIEM solution. Is this possible? Another question asked by our customer Is there a link where we can access the EOL and EOS of SDP MSP? Finally the costumer asks us about FoS, in this link it says that it is not recommended to have in virtual environments and our costumer is evaluating to have SDP MSP in VMs. https://www.manageengine.com/products/service-desk-msp/help/adminguide/configurations/failover-service/failover-service.html
File- \\...\ManageEngine\EventLog\logs\serverout_DATE ...writing HUGE files (60GB+)
We have a log file (serverout_Date.txt) in our \eventlog\logs\ folder that is suspending server operations because it is filling the hard drive with huge amount of repeating errors. Is there a patch or fix for this?
Cisco Catalyst 9200L 48-port PoE Switch - template
Hi ALL! I have Cisco Catalyst 9200L 48-port PoE Switch and i need monitoring it ) Who can share Device Template for this device ?? Thanks
Problem getting resolution of request using API
Hi, All I'm integrating our servicedesk plus with out internal product using API and working in Python. I successfully got details of a response, uploaded attachment to a request using API but I ain't able to "GET" resolution of a request. Getting following error: {"operation":{"result":{"message":"Error when validating URL - Invalid URL for the requested operation.","status":"Failed"}}} I also tried closing the request using API but got 405 (Method not supported) HTTP code. Got same 405 code for
How to uninstall the currently vulnerable "Zoom" application through command line on Desktop Central?
Hi there, Refer to the above, I've tried "C:\Users\%UserName%\AppData\Local\Zoom\uninstall\Installer.exe /uninstall" for all endpoints but to no avail. Appreciate your support.
Desktop Central Configuration Priority
Hello, is it possible to set priority for DC configurations? For example, set Drive Mappings a higher priority than Printer configurations so that drives will get mapped before printers when a user logs in? Thanks Mohamed
Worklog timer bug with incorrect start and end time and duration time
Hi, I run worklog timer and after one minute, click on "Add Worklog" then open new worklog form and set start and end time correctly as automatically but in this step duration time is incorrect. Also when I save new worklog form with above data, start and end time set incorrectly. I think it's bug. Please fix it quickly. SDP Build: 11.1.08 DB: MS SQL Thanks for helping
Add Followers using API
How to add Followers while Adding Request using API ( Add Operation ). https://www.manageengine.com/products/support-center/help/adminguide/api/api-req-operation.html#addreq
Query - Recently installed software
Hi, We're using ServiceDesk Plus with the agent installed on our workstations. Is it possible to generate a report that lists all new software that's been installed across all workstations during the last 30 days? The report should also not list software that's already known by ServiceDesk Plus since previous months. MSSQL Regards
Agent Upgrade
We used to be able to manually upgrade the agent on a machine from the Agent Details screen. I am curious as to why this functionality was removed.
[DidYouKnow-39] Automation on approving request using Artificial Intelligence
In every organization, handling approval is a nightmare even though we have a pre-configured approval structure, in certain situations such as if the approver is external to the domain and yet the admin is unable to provide them access to the system then goes through a manual process. This ends up with confusion in approving the request. As a part of handling such scenarios, we have automation in place that helps us to overcome those confusions. We have an AI assistant Zia that helps us in automating
AD360 build 4227 released
Hello everybody ! We have rolled out the latest build of AD360 - 4227. The release will feature a bug fix. Issues fixed: The issue in sending e-mails when the TLS (TLS v1.1 and TLS v1.2) security setting is enabled in the mail server is rectified in this build. How to update? Update using the service pack. New to AD360? Download the fully functional 60-day free trial now. Got feedback? We would love to hear what you think about this release. Share your feedback in the comments section below. Regards,
[SOLVED] Can't assign a technician
On my on-premise ServiceDesk on some tasks (Requests) I can’t assign a technician. When I’m trying to assign a technician I’m getting a prompt to select a Site (not a technician) Take a look on screenshot: How to fix that?
Exporting Current Settings
We are getting ready to install a new Desktop Central server. I'm going through the current one and don't see an option to export our current configurations. Does this option exist? We are manually setting everything as we want a fresh clean install. Manually importing machines as we don't want any possible corruption being imported. Is there a feature to export the configurations for the different area's or do we just have to manually setting by setting.
Secure DC Processes
Hi, a process "Secure DC processees" is running under Task Manager. This process runs sometimes with the CPU usage of 52%, see attachment. I want to know what this process is, and what does it do? Thanks
Set Standard Subject in SDP CLoud
I would like to know how I can have a Service Desk template that asks for certain information NAME, COMPUTER_NUMBER, etc. and then upon Submit it changes the subject line to something like: Subject: NAME has been assigned computer number: COMPUTER_NUMBER That way, all requests made by that Service Request Template all have the same subject format as well. I did this with Execute Script in form rules with On-Prem, but can't figure out how to do this in the cloud. Thanks,
Windows Defender ATP Alerting on remcomsvc.exe
We have recently switched over to Windows Defender Advanced Threat Protection. After installing the Desktop Central agent on a new machine that was joined to the domain we received an alert that Malware was found on a work station. As it turns out the alert was for remcomsvc.exe. I also had this same alert come up on the Desktop Central Server. I would like to know why the remcomsvc.exe is being picked up as Malware Thank You, Ed
Unable to add macOS packages
Hello, I am unable to add a package for deployment in the network. The package is Google Chrome for Mac on macOS platform. As the below screenshot says, I am able to search the package, find it and populate the rest. Clicked on Create Package Automatically button and is presented with the Create Package pop up window where when I click on the Create Package button, nothing happens.
Help: [ManageEngine Desktop] Add a shared network drive with Credentials
Hi all, I am unsing ManageEngine Desktop Central and I am trying to add a shared network drive to all computers. The shared network drive is on a machine that everyone has access to, but it requires a username and password (let's say user: SharedDrive, password: 1234) When doing a new configuration > user (Add Shared Network Drive), it doesn't ask me for credentials and then it fails because username/password is incorrect, which is normal because I didn't find where to put them. What can I do? Thank
How many incident templates do you have?
How many incident templates do you have in your service desk? Do you create them specifically for the more frequest incident requests? Are we better off keeping it to the minimum? How do you draw the line on where to stop granularizing? Template ie: My mouse isn't working I'm having an issue with a periphereal device? Hardware issue
Email URL configuration
Our Desktop Central Server URL is now desktopcentral.Domain.com, when an email alert gets generated the link inside to follow points to the server name https:// LocalServerName instead of the desktopcentral.Domain.COM, Where so I change that?
Dashboard Widget - Requests by Group
I love the new dashboard layout and widgets to create your own. This is working out well for us. However, I've noticed that I don't have a widget to sort "Requests by Group". This would come in really handy for us since I assign tickets by group to most area. Thank you.
When i try to integrate to Active directory into the service desk plus below error has been pop up. I have attached the SDP version details as well.
Can patches be staged on endpoints prior to installation?
Hi everyone, I am new to this tool and I have a limited change window for patching. I would like to make the install times as efficient as possible. Can I use Desktop Central to prestage the patches prior to installation? Thank you in advance!
Update SDP 11009 --- > 11010 is FAIL
Hi ALL I tried update my testSd to 11010 and i have some error 2 квіт. 2020 21:52:37 [com.adventnet.tools.update.installer.Unzipper] [SEVERE] : ERR:D:\ManageEngine\ServiceDesk\lib\ZohoReportAPIClient.jar: The process cannot access the file because it is being used by another process. java.nio.file.FileSystemException: D:\ManageEngine\ServiceDesk\lib\ZohoReportAPIClient.jar: The process cannot access the file because it is being used by another process. at sun.nio.fs.WindowsException.translateToIOException(WindowsException.java:86)
Manage Engine MSP Server Agent Installation Issue - Please Help!
Hi , I testing trial version of desktopcentral msp server. When i want install agent I'm getting some errors. Can you help me? Thank you,
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