ESM - Unable Edit Instance Owner
Hi, We're using build 11101. I am admin for the current IT Helpdesk instance. We're setting up a Facilities Helpdesk instance which is in Pre-Production. I'm trying to change the owner of the Facilities Site to another admin but I'm getting the error message: "Removing the service desk owner is not allowed" I imported users into it so that I could make another technician an admin and hopefully be allowed the change the site owner to this new admin but as we haven't yet purchased the licences for
Doesn't change Asset State to IN USE, When I added USED BY releationship in CMDB
Hi, When I change Asset State of my keyboard, SDP added used by relationship to my keyboard. In this situation every things is OK. But when I go to CMDB section and add used by relationship to my keyboard, SDP doesn't change my keyboard Asset State to In Use. I wanna to import relationship between keyboard and workstation from XLS file, but already I don't have any solution. It's very important for me. What should I do? Thanks for helping
[ManageEngine ADManager Plus] Register now for our free online training series.
Hello, Thank you for the amazing support and encouragement that you extended to ADManager Plus online workshops. Based on requests from many of our customers, we are starting a new series of workshops. Register now August 6, 7, 8, 13 & 14 at 3 PM BST | 10 AM EDT Session Title Date Day
AssetExplorer Database Configuration
Trying to run teh database configuration to set up the database for SQl server I run the batch file, put in the necessary information, but the command window stays open, and nothing looks like it is happening. Does this utility created the database, or should that already have been done? If so, what rights does the account for the assetexplorer database need?
DNS suffix search in Desktop Central
Is there a way to query information about Network Settings specifically append DNS suffice search? And then is there a way to change network settings on stations via ManageEngine?
Windows 10 Home - covered/restrictions?
Hi All I am looking at Deskop Central as have inherited sites where there is a single system which is in alot of cases Winsows 10 Home operating system. They are standalone but need a way to be cost effective to put central security controls on them eg screen lock outs etc aswell. Before I have to look at OS upgrades to pro which may not be financially viable can you kindly let me know. That way I can phase them out over coming years. Thanks in advance.
[SDF-38783,SDF-38963,SDF-37516] User Groups criteria
Please add all users custom fields to User Groups criteria Default criteria are very limited!
FCR script
Anybody have a script to accomplish the following?: 1. IF Group = ServiceDesk AND 2. On EDIT - Status = RESOLVED Prompt message "Please check if FCR" {Display YES or NO} = response IF Response = YES, SET FCR=TRUE, else SET FCR = False I hope I pseudo coded that so it's understandable. Basically, if the group is "ServiceDesk" and they resolve a request, We'd like to prompt them to indicate if it was FCR or not. Sometimes they resolve requests and 'forget' to manually mark FCR. Thanks!
[SDF-84846] Form & Field Rule in Request Life Cycle
Hi, Thanks for RLC feature, but I think this feature needs to "Form and Field rule" or actions. For example we need to change field or empty field or even disable or enable some fields on click transition. Please complete RLC feature with these actions. Already I can't develop all our workflow with this options. Thanks for listening
Error while adding the requester details
Unable to add new requester, encountered the following error:
NetFlow on Tunnel interface
Hello, I have network with Cisco DMVPN with Hub and Spoke router, in brach office I have spoke router with Tunnel interface that receive traffic, I apply "ip flow monitor nf-monitor input" on LAN intraface in my case G0/1.10, in auto on NetFlow I see upload traffic from G0/1.10 to Tunnel, but I can't see download traffic from Tunnel to G0/1.10, so I apply on Tunnel "ip flow monitor nf-monitor input" but same before.... In this state I can see only one direction, see that traffic inbound on Tunnel
Query for Disposed Assets
I'm looking to have a query created that will send me a list of IT Assets (Workstations) that have been disposed of in the last 30 days. We've disabled the option that disposes IT Assets if they have been removed from Scope of Management in Desktop Central. When enabled it removes all ownership from the Asset and causes problems. But we still need to know when an asset is disposed of so we can remove it from Scope of Management manually. That's what the query will provide me.
[SOLVED] Upgraded to 10.0.475 and still told I need to update
I installed the hotfix to upgrade from 10.0.457 to 10.0.475, it went well but when I visit the GUI it tells me at the top that the same update is still available and within the GUI the version information says the same: Any idea how to fix this?
Credential manager
Hi, Could someone tell me how root account credentials are creating? I've noticed that I have couple credentials with red key which cannot be deleted. But I don't understand how can I create them? Thank you for any help.
MTBF – Mean Time Between Failure
I want to find the elapsed time in minutes between two service records of the same item. Can you help me ?
Notifications on request created/edited
We are currently testing Servicedesk and one feature that we need mostly we cant set up. So, We have ccreated a site SITE1 and when an email is sent to email@email.com i auto creates a request it assigns a technician and sets site to SITE1. What we want is how can we add notifications, every time a request is createt/Updated/Resolved/Closed and Site is SITE1 notify 3 other users (except requester). We have found "Custom Triggers" and created 2 rules. When a request is created it successfully sends
Uninstall Metro Apps
Hi all, out of community search there where no results to how to uninstall metro apps with Desktop Central. Within Inventory / Software I am able to uninstall various kinds of Software. For msi even those I did not create a package within DC. I know there is a way to uninstall with powershell: https://www.manageengine.com/products/desktop-central/software-installation/silent_install_Uninstall-Microsoft-Apps-for-Current-User.html But I am wondering if there is another - less coded - way to uninstall
Error Custom Report after update 11102
Major error: After Update 11102 ALL custom report dont work. Problem with Russian characters in Name fields. On ver. 11100 and 11101 is working. Update 11103 dont fix this problem. Minor error: Find (selection field, example Requester in Quick Create New Incident) case sensitive for russian characters. Aaa and aaa - different words. On old version worked normal.
[Tips & Tricks] Few chat enhancement released with build 11006
The following are the Chat feature enhancements available from build 11006. You can now add hyperlinks to a chat We have added the function to include or exclude chat for sites, groups, and technicians in [Admin -> Chat settings] Requesters can now close an unpicked chat which will be marked as a missed chat. After the technician accepts the chat request, the attachment icon becomes available for the request. In case the technician does not pick up the request within the stipulated time, it becomes
Creation Rule - Additional Email (Make another address Primary)
We started testing using creation rules to try and pair our user creation templates down form 30+ by adding a condition based on Office. However the problem we're having is the email part. We own 6 other companies that have their own unique email addresses and those need to be the reply to addresses (not our main company address which everyone gets). With the Creation rules it seems that it won't let " Automatically update e-mail addresses based on recipient policy" be unchecked unless we specify
How to modify the logon name formats of all existing Active Directory users using ADManager Plus
ADManager Plus enables you to define a custom format for different naming attributes in AD. Once you have created a custom naming format, you can apply it to multiple AD users, at once. Steps to create a custom naming format using ADManager Plus: Let's assume that the new logon name of a user whose FirstName is John and LastName is Smith, must be S.John@domainname.com For this: 1. Login to ADManager Plus and go to the Admin tab. 2. In the Custom Naming Format section, click on Add New Format.
Adding a Monitor of SAP Hana Database do not working
Hi, I want to add a monitor of SAP Hana Database but when I put all the data on the target of AppManager and click on Test Credential and do not show a message like Passed is in blank and the monitor was not added. Is not running Cloud Platform. The user was created as the prerequisites said. But if I do click on the Add Monitor button show the message Internal Database Error Please could you help me to chenk this. Thanks & Regards! A.
Next Release : Problem Life Cycle Management & Problem Templates
Dear Users, The next major release of ServiceDesk Plus Cloud will include "Problem Life Cycle Management & Problem Templates". Below is the brief summary of enhancements : Problem Life Cycle Problem life cycle allows admins to design a problem resolution process with built-in guidance for help desk technicians. Through a simple drag and drop process, the SDAdmin can create a visual process builder and define the resolution process. You can create, discuss, and rework the process drafts before publishing
IT analytics in 90 seconds: Complying with project targets
Track your performance against your project targets using the Target vs. Actual Milestone Completion report in Analytics Plus. If you're not already using Analytics Plus, get started with your free, 30-day trial today:
IT analytics in 90 seconds: Complying with project targets
Track your performance against your project targets using the Target vs. Actual Milestone Completion report in Analytics Plus. If you're not already using Analytics Plus, get started with your free, 30-day trial today:
SupportCenter - Forwarding emails doesn't include the entire trail
This is what we get when clicking Forward, whereas on our other Business Units it shows the full email trail.
Firefox 73 released with fixes for high-severity security vulnerabilities
Hello everyone, Mozilla has released Firefox 73 to the stable desktop channel for Windows, macOS, and Linux operating systems with several new features and security fixes for some high-severity vulnerabilities. What's new in Firefox 73? Following are the new features included in the latest release of Mozilla Firefox. Global default zoom setting High contrast theme improvements Improved audio quality New DoH provider - Next DNS and more Security vulnerabilities fixed Here's the list
Firefox 73 released with fixes for high-severity security vulnerabilities
Hello everyone, Mozilla has released Firefox 73 to the stable desktop channel for Windows, macOS, and Linux operating systems with several new features and security fixes for some high-severity vulnerabilities. What's new in Firefox 73? Following are the new features included in the latest release of Mozilla Firefox. Global default zoom setting High contrast theme improvements Improved audio quality New DoH provider - Next DNS and more Security vulnerabilities fixed Here's the list
Firefox 73 released with fixes for high-severity security vulnerabilities
Hello everyone, Mozilla has released Firefox 73 to the stable desktop channel for Windows, macOS, and Linux operating systems with several new features and security fixes for some high-severity vulnerabilities. What's new in Firefox 73? Following are the new features included in the latest release of Mozilla Firefox. Global default zoom setting High contrast theme improvements Improved audio quality New DoH provider - Next DNS and more Security vulnerabilities fixed Here's the list
Mobile Device Manager Plus- Free Training
Join us on 3rd, 10th and 17th March 2020 at 6:30 GMT or 11:30 EST for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on March 03: Device Onboarding and Provisioning: Enrollment methods to manage BYOD and corporate devices Applying corporate configurations like VPN, e-mail and Wi-Fi to devices Containerizing corporate data on personally-owned devices Monitoring devices accessing organization's corporate
Windows 10 communication issue with desktop central server
I have issue with certain windows 10 machines build no 1909 communicating with desktop central server. agent troubleshooting tool, agent binaries shows contact desktop central support for assistance. Can anyone help with solving the communication issue.
Need to stop getting emails about every ticket opened
My role has changed and I no longer need to receive emails for every ticket opened in the system. I can't seem to find where the setting is to make it stop. Thank you
How to send email to another person when new ticket is created
Hi, How can we send an email to another person when new ticket is created? Is there a way to do it without using a python script?
Accessing Failed patches per machine via API
Hi, I am having issues finding where to pull failed patch information for computers via the API. I can pull most things such as pending patches but cannot find where you access a failed patch and a remark based on why it failed via the API. Anyone know what the URL for the get request would be?
OS Deployment and Surface Pro 7
Has anyone experienced an issue with capturing images on a Surface Pro 7? Desktop Central is installing the image creator components but the component doesn't seem to be reporting the partition information. IN addition the OS Depolyment WinPE environment doesn't start when booting to a USB drive...this is happening on multiple Surface Pro 7 devices, but not on any other model of PC we are using, including older Surface Pro models. Any help and advice is appreciated.
Images not displaying in ticket body
Having an issue where screenshots are not showing up in the body of the ticket. Attachments are coming through properly. Already tried the reset in the General Settings.
desktop central service desk agents
Hi, We currently have the desktop central agent on all PC's in our domain. We are beginning to utilize service desk plus and have integrated the two. We are noticing that the asset explorer provides a much more in depth scan on device assets etc compared to DC. We do not want to have to install another agent for assestexplorer to every PC. Is there any way we can integrate the DC agent and the SDP agent into one? So when DC scans scans and relays scanned info back to SDP, it at the same time uses
Downloading OPmanager
Hello, I've downloaded OpManager from ManageEngine website, but during the installation I'm getting the attached error. Please advice. Regards,
Error: "No user was found for the given id."
Hi, did anyone have this issue? (and the solution!) I get an error when I try to install apps silently on android tablets. Use GSuite for Education. Error: "No user was found for the given id." Thx! Josef
Auto Logon Problem
We have Password Manager Pro 6.7.0 and we have problems with the auto logon feature on HTML5 capable browsers. I've tried it both on Chrome and Chrome Frame installed Internet Explorer. When I try to auto logon to a windows server a new window appears and it says "please wait while connecting". After a few seconds the window disappears on both browsers. I've also checked with "Troubleshoot Auto Logon Issues" link on the home page and saw that I can access to the RDP gateway successfully.
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