We are currently testing Servicedesk and one feature that we need mostly we cant set up.

So, We have ccreated a site SITE1 and when an email is sent to email@email.com i auto creates a request it assigns a technician and sets site to SITE1.

What we want is how can we add notifications, every time a request is createt/Updated/Resolved/Closed and Site is SITE1 notify 3 other users (except requester).

We have found "Custom Triggers" and created 2 rules.
When a request is created it successfully sends notification to the 3 other persons.

But it does not send notifications when the request is updated - example: status Updated, set to resolved.

BTW, requester always gets notifications. 3rd party does not.