SA Account SQL DB Connexion
Hi there, We are currently using ServiceDesk Plus Version 11.0 Build 11006 and we wanted to enable read committed snapshot isolation. We just wanted to connect on our SQL DB which is located on the same server as our instance of Servicedesk but unfortunately, we were not able to find the password for the "sa" account. I know that, in the oldest version of service desk, we could find the password in the conf. file but I think that now it's crypted. My question is : where can I find back the password
Images not showing in requests by email
When we receive requests by email and a user pastes a screenshot in the message body the images are not coming through to SDP. Instead, they show up as: [cid:17ac303f-0740-451b-91fd-905b3e4d9c46] or some other random number. It is also not showing images in the requester's signature which leads me to believe HTML is not working. I have tested with several different email accounts and browsers. We use Office 365 for our email. Please advise on how we can fix this.
[SOLVED] Wrong Image Path
Hello, i have update servicedesk plus from version 10508 to 11000 but i can't find image in the solutions. The path in old solutions has changed in this link https://gm1.ggpht.com/gUW7Vpw-N5BjYRDpioRMY-IaMLFa_-ewxiVvwJIUFH937xphTwWJVvlENU22LALDUQOl6CNt1kwxJAnSJw67tYX0NKlntrChbd7fWUlw2g97nbYh_TmKVWVH4m7cddvwlDPeJlp5jXrY-wPMFiSzo5uCXBUhc-0OQbip1C6autoPm0g3JqlIti5YEQ1ECJ-x92-A2UnRn3rKs-2xqAZ36iH3p1ah3-yAyoVPkuFcUTMi87CVUiJ50K6bhhkNJcRuaXwoORNDmpQTXlAuukP-9wkhiOZzqA7e_jl4eQJnH39rMsbj2HS1IX-lZ2cSOb_UGidvqY8XvLj760JkzlzO3Bcuc94Tj02a1g57rabzTzPPffaVpX6nrN0YZeH8XI7vKq2ZlVZB1OaLQhZYXK-JyGcnFDIE8VEKNcwCQjn28Tt_CYgBBl11uSmbOxe-ujxVtIqk-Eas1iKV7NgN_7fTLDfywc8FOSregsO5Rkj3YY_3QNbWLegqHa0VMJscjs1DMUHKOFjmdB_LwRJwc9yXuSLdSSHOUc7ZSBHMvjyKNAk6FXH75klooCITbeCli4-2jipBFgDEawWklCu41Li4hBW-B_Kfq_7Kr7oq7IVqg67eDsrFgWSQLqaITF3DMF1YMtCiV4V9i7rVorVJYvkPGXFwmVePSowqRU6WxKfYCPd8-fmR92f0YpN1J9Tqce7cetvSXJ4k4wSwHsTntYBxQumGbwTHJdS0gdn9QPfUy5f1E76KJv9_JeUZIrBOcw=s0-l75-ft-l75-ft
Kill this Message !!! RCSI
Just upgraded now my users are all seeing this message: "Enable RSCI for the Database..." Blue banner across top of page. How do I disable this message? I do not want to enable this on my DB.
DataSecurity Plus shuwtdown script
I'm trying to use the shutdown script for the ransomware event (slightly modified from sample) but i'm unable to get the computer and user causing the alert. i've setup the alert to launch this script C:\scripts\triggerShutdown.bat %user_name% %server_name% (i know the parameters are'nt the correct one but i'm trying everything...) the script look like this: @echo off c: cd \scripts date /t >> alert.log time /t >> alert.log echo %1 %2 %3 %4 %5 %6 %7 %8 %9 >> alert.log REM net use \\%1 <password>
Cannot remove member server
Hi I have a member server I cannot remove. When I try to remove it I get this message: Synced server(s) can not be deleted But I do not know where it is synced from. It show up like this in server list: Because it is synced it does not get imported to Eventlog Analyzer.
ADAudit Plus Workstation Locked/Unlocked
Hello: Is there a preconfigured report to monitor when a workstation is locked and unlocked? I would preferable want to see this by Workstation Name as well as User Name. Thank you.
Self signed Certificate Error
am facing the error attached when i try to enable email fetching on my licensed Service desk plus , please help? "could not find a valid certification path to request target , so kindly configure to apply trusted\self signed Certificate "
Update and License Problem with free standard license
Hello, at first, the Servicedeskplus Support told us to get a solution for our problem in this community forum, because they would not help us without an AMS. We have a free license for 30 technicans, because we use the software for a long time as loyal customer. Because of this, we must/can renew our free license every year for free. Now, we can not upgrade to Version newer then 10 because the update procedure request an AMS-File. We have no AMS-File, because we have a free license without support.
Patch Tuesday Updates for February 2020!
Hello everyone, Given below are all the updates released on this month's Patch Tuesday! New Security Bulletins : 2020-02 Servicing Stack Update for Windows 10 Version 1903 and Windows Server, version 1903 (KB4538674) 2020-02 Servicing Stack Update for Windows 10 Version 1909 and Windows Server, version 1909 (KB4538674) 2020-02 Servicing Stack Update for Windows 7 and Windows Server 2008 R2 (KB4537829) (ESU) 2020-02 Servicing Stack Update for Windows Server 2008 (KB4537830) (ESU) 2020-02 Cumulative
Patch Tuesday Updates for February 2020!
Hello everyone, Given below are all the updates released on this month's Patch Tuesday! New Security Bulletins : 2020-02 Servicing Stack Update for Windows 10 Version 1903 and Windows Server, version 1903 (KB4538674) 2020-02 Servicing Stack Update for Windows 10 Version 1909 and Windows Server, version 1909 (KB4538674) 2020-02 Servicing Stack Update for Windows 7 and Windows Server 2008 R2 (KB4537829) (ESU) 2020-02 Servicing Stack Update for Windows Server 2008 (KB4537830) (ESU) 2020-02 Cumulative
Patch Tuesday Updates for February 2020
Hello everyone! Given below all the updates released for this month's Patch Tuesday. New Security Bulletins : 2020-02 Servicing Stack Update for Windows 10 Version 1903 and Windows Server, version 1903 (KB4538674) 2020-02 Servicing Stack Update for Windows 10 Version 1909 and Windows Server, version 1909 (KB4538674) 2020-02 Servicing Stack Update for Windows 7 and Windows Server 2008 R2 (KB4537829) (ESU) 2020-02 Servicing Stack Update for Windows Server 2008 (KB4537830) (ESU) 2020-02 Cumulative Update
Importing Apache Access logs results in "Import Failed Access denied"
When I attempt to import my Apache access logs I get an "Import Failed Access denied". I'm able to browse my Ubuntu servers using the log browser (SFTP) and my service account however, when ELA begins the import of the logs I'm presented with the error "Import Failed Access denied". See attached image. V/R, Bill
Admin option to restart application
Hi, The admin of the SDP instance does not always have access to the server that it's installed on to perform application / service restarts. There are actions that require a restart to take effect like configuring new plugins or applying translation changes etc. Can there be an option in the admin panel that allows an admin to restart the application? With appropriate, this will make the application unavailable for x minutes warnings. Cheers, Dave
Conditional Exchange Access
Hi, I've just got a working mdm scenario. It is working fine on IOS because of the standard mail app. But on android and Windows i want to use outlook. not Gmail Or the standaard mail app on windows. Is this possible and if it is how can I achieve this? Thanks in advance, Greetings, Yorick Linthorst Techniek B.V.
[DidYouKnow-24] Add images and description to service template resources
With build 11100, we released an enhancement to add images to all available resources in the Service Template. Service catalog shopping model that provides an appealing visual experience to the users. This enhancement enables administrators to add multiple images and a description to the resources in the service template. Here are a few screenshots that provide better insights, From the self-service portal, users can go through the images and descriptions
Screenshots not visible in request emails
Hi there, We're using the latest version of SDP standard edition. We have an incoming mail address for support requests. Our users often send requests with screenshots pasted into their emails. The issue is that these do not show up in the request view on SDP at all. If they attach it as a file, the attachment shows up, but inline pasted images do not show up. Any ideas?
Custom Script not executing.
I have created a custom user creation template that obviously creates the user in both on-prem and O365 as well as some custom attributes necessary in our environment. In addition to these custom attributes there is a script that I would like run after the user is created. This script has the sole purpose of enabling the user account with Multi-Factor Authentication. In tests, while running the same exact script from power shell the script performs all actions as intended without delay and without
Plugins for Webbrowsers (Icon disapear after Login)
Hi dear Manageengine Support We have some issues with the Plugins in the Browser Firefox and Chrome: The Plugin is installed and on a Website with user and password request, the Icon is there. After login in the Plugin to our "new PMP Instance" we see all the Ressources and Accounts in the Plugin, thats fine. So we click F5 and after the refresh the icon on the on the user and password promt is away. This happens on multiple browsers on multiple PCs/Laptops, fresh installed plugin, browser cache
Having Issues getting certs on OpManager
Not Very knowledgeable in this area but here it goes because I want to learn! Our browsers don't like when we use a self signed cert so we're trying to use our companies internal wild card certificate. WE added it too IIS and and made our OpManager address something like "opmanager.company.net. Our wild card is *.company.net. Our cert is signed by GoDaddy.com.and opmanager has that and the keystore added to it. We can still access the server but the unsigned thing is still there Anything that I am
Disable Specific Alarm on Device
Hi. We're getting an alarm for one of our switches saying that the current state is shutdown for a power supply that doesn't exist (we only have 1 not 2 on the switch). I've been having a look at seeing whether we can remove this specific alarm for this specific device but it doesn't seem that this can be easily done. Any ideas would be appreciated!
Number of Attachments
HI, is there a limited number of attachments allowed in a request?
Do not close Browser-Plugin imitatively
Hi dear Manageengine Team When you have to copy a username and password from the browser plugin, the plugin always close after the first action (like paste the username in the field). then you have to scroll / search again for the account to copy the password. Sometime its ease because you can search for the username, but sometime there are to much results with this username or it was in the personal tab where the search for usernames is not working. My idea is: - Give us the possibility to keep
Plugin for Internet Explorer (Server Not Reachable)
Hi dear Manageengine Support We have some Users with Internet Explorer in use. After installing the plugin and rebooting the client, the plugin is available in the Browser. But after entering the correct URL and Port we have the error: "Server Not Reachable. Verify entered details". A click on the shown link, proves that the details were correct. Certificate (from GoDaddy) is valid and trusted the whole chain, the intermediate and root is installed in User-store and in Computer-store. We also have
Requests by Ticket Age with Bar Graph
Hello, I'm looking for a postgres report similar to the one linked here, but with a stacked bar graph. We're looking for the following: y-axis: Ticket Count x-axis: Less than 7 Days, 7-30 Days, 30+ Days In the report itself, we'd like them divided by age as section, then each technicians tickets within that particular age range. In other words, each technician would would have their own section listing tickets for each age. Is this possible?
Patch Tuesday Forecast for February 2020!
Hi everyone! There are some major updates from Microsoft coming our way this Patch Tuesday. As per usual, OS and office updates are scheduled but in addition, there's going to be special attention given to SharePoint, Exchange and SQL components as well. With Valentine's day nearly underway, tune in to ManageEngine's FREE Patch Tuesday webinar this February 13th to get the scoop on which patches are the perfect match for your endpoints! Register now! Cheers from ManageEngine
EventLog Analyzer and AppLocker
Hi everyone, I have a trouble with setting up Windows Event Log Reports. I need to see AppLocker/EXE and DLL and AppLocker/MSI and Script events in Application Whitelisting. But when I created new registry keys "Microsoft-Windows-AppLocker/EXE and DLL" and "Microsoft-Windows-AppLocker/MSI and Script" in "HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > Service > eventlog" using this manual - https://www.manageengine.com/products/eventlog/help/StandaloneManagedServer-UserGuide/EventLogAnalyzerReports/configuring-out-of-the-box-reports.html ,
ManageEngine service error 4294967295
Hi. We are running Service Desk Plus Free version 11101 with PostgreSQL database. After update to v11100 service has begun to stop randomly with error 4294967295 in windows event viewer. We try to trace startup procedure by executing run.bat and saw that WebService startup takes 5-10 minutes.
Automated response
Hi, I was wondering if there was a way to have a different automated response be sent out depending on what type of priority the support ticket is, or what client is emailing. Currently I can only see one place to edit a single response. Thanks, Jareth
Any way to limit O365 Global Admin account other than username / password?
Currently the only way to provision O365 accounts / mailbox through ADMP is via Global admin username / password in the app - UI. Is there any way to lock down the permissions or use Conditional Access to limit access from a single IP or have MFA on the account or use API? Please and thank you.
How to revoke the licenses of inactive Office 365 users using ADManager Plus.
ADManager Plus enables you to generate crucial reports on Office 365 objects like users, groups, contacts, and more. With ADManager Plus, you can revoke the licenses of multiple inactive Office 365 users at once. Steps to revoke the licenses of inactive Office 365 users: Logon to ADManager Plus and navigate to the Office 365 tab. Click on Inactive Users report listed under the Account Status Reports category of the User Reports section. Select the Domain and OUs of your choice. Select the
Web DB Visualizer
I'm trying to learn Queries and I'm using the Web DB Visualizer in ServiceDesk+. How do you collapse it when searching through it though? I can expand fields no problem, but if I don't see anything that relates to what I'm looking for I'd like to collapse it so I don't see it. The only way I can is by closing the window and just starting over from the start.
ServiceNow integration with Application Manager
Hello, We are using Manage Engine application manager , we have to integrate that with service-now via event management module of Servicenow Do not want to use out of box features. Is there any way to do? Thanks in advance.
How to create custom request template with checkboxes?
I want to create a custrom request template with additional field which have to be checkboxes, how to create those? My version of ManageEngine ServiceDesk Plus: 8.1.0 Build 8121
Service Catalog Shortcut or Link to Templates in other Service Categories
For the record, we are not on the latest version. We are on 10.5.x, so if this is already a feature, it would just give me another reason to move this along. The CHALLENGE: We make extensive use of the Service Catalog and within that we have several platforms (which we distinguish as Services and as Service Categories) that share underlying services. For example, we have an integrated CRM, ERP, EMR, portals, etc. Not all users use all the platforms and, depending on the platform, they may have different
Mail Notification Templates
Im trying to customize with some html style commands (like box-shadow and position:relative;) and after save the code… some code desapear. What can I do to customize all my template with CSS styles?
WLC Supports
Hi, Is this right that new version of manageengine analyzer only supports Cisco WLC only not others. Regards, Muhammad Kashif
[SDF-84657] Reply Template
Hi! I need to add a specific bottom text with variables to all new reply templates created by technicians. All letters sended by SDP should be in one pattern. Technicians should edit only reply text, but not all template. Is there possible? If not, how to disable this ability for technicians? p.s. where is html editor for reply template at least for sdadmin?
TLS 1.2
Hi all, How can I enable TLS 1.2 for Email sending and receiving?
Update now to Chrome 80 to quash an array of security issues
Hello folks, Google Chrome has rolled out Chrome 80 (Chrome 80.0.3987.87) to the Stable channel for the Windows, macOS, Linux, Chrome OS, iOS, and Android platforms. This update resolves a bunch of security issues and also contains bug fixes, and new features. What's new? Included in this update are new features such as a new secure-by-default cookie classification system, auto-upgraded mixed content, text URL fragments, SVG favicons, and more. Here's a list of CVEs resolved in this update: CVE-2019-18197
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