[Tips & Tricks] How to find OID's for new devices ?
What is an OID? Object Identifier (OID) is the unique id provided by the manufacturer to identify the device/system information. Each device's information would have a unique OID. Here we are going to discuss the 2 easy ways to find OID information, 1. Get a MIB file from the Manufacturer 2. SNMP walk using a MIB browser 2.1. Using Inbuilt MIB browser in SDP 2.2. Using External MIB browser Get a
[DidYouKnow-34] Easy Resource Management
Technology helps in completing work more efficiently, faster and with great flexibility. Do you know that ServiceDesk Plus helps you in managing your daily work more conveniently? ServiceDesk Plus allows creating multiple tasks under a single request and this can be assigned to different technicians. Every day, as an admin, you are supposed to manage all these tasks. Most of the requests may contain more number of tasks and it becomes tedious to manage all these tasks in one go. So here comes the Resource
API Assets module in servicedesk plus
Hi, I am trying to fetch the Asset inventory from On-prem Manage Engine through Rest API. The goal is to dump the data into another tool that we use. But when I try to access "assets" or "asset" endpoint, I get 400 errors. Can you tell me the correct Rest API URL to call the Assets module and fetch Assets data? I'm using Servicedesk plus 9.3 build number 9322. Any help would be appreciated. Thanks!
how to make for exemple subcategory a mandatory field
Hi I want to know how to make for exemple how to make for exemple subcategory as mandatory field in creation of request. Kind regards Abdel
Mobile Device Manager Plus- Free Training
Join us on 14th, 21st and 28th April 2020 at 6:30 GMT or 11:30 EDT for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on April 14: Device Onboarding and Provisioning: Enrollment methods to manage BYOD and corporate devices Applying corporate configurations like VPN, e-mail and Wi-Fi to devices Containerizing corporate data on personally-owned devices Monitoring devices accessing organization's corporate
View Tasks and Requests on One Screen
Is there a way to see both the requests and tasks that are assigned to you on one screen? Unless I am missing it, my team and I have to check under requests and tasks to see what is assigned.
Profile Pictures - bulk upload and how shared with AD manager+
We are wanting to get employee's badge pictures as their profile image in SDP. We tried a test in AD Manager+ thinking it would sync over to SDP. So far, not so much. Which leaves us with the following questions: A. What is relationship between AD Manager Plus and SDP as far as profile pictures go.Is there an extra step I need to take if I add a photo to a profile in Ad Man+? B. Is there an "easy" way to bulk upload images to profiles in SDP? I have a folder with .jpgs in it. Do the pictures need
REST API security consideration
Hi, I think it's a good practice that tokens should not appear in the URL, as this can be captured in (web, proxy) server logs, which makes them easily exploitable. Sensitive information must not be exposed through URL. Please make a change and force users to use the HTTP header to sent over the authtoken. Example (C#): request.AddHeader("AUTHTOKEN", AuthToken); IRestResponse response = client.Execute(request); Regards, Ilias. https://www.manageengine.com/products/passwordmanagerpro/help/restapi.html
First Contact Resolution Rates
We have a requirement for setting and measuring the KPI based on the the following while resolving the ticket: (a) First Contact Resolution Rates: How to check how many tickets have been transferred to higher level of support Regards R karthikeyan
KPI for ticket resolution
Hi Team, We have a requirement for setting and measuring the KPI based on the the following while resolving the ticket: First Response Time: We need to take report where in First response time can be recorded and the parameter need to taken in report with actual value and if the set response time has been violated or not. First Contact Resolution Rates: How to check how many tickets have been transferred to higher level of support . Customer Satisfaction: the customer needs to be given a way to
Detailed purchase report
I would like run a detailed purchase order report, which shows the details of each item in the purchase order. My system run on MS-SQL, and the query's I have found don't run. Thanks Sal
Mail Fetching Randomly Stopping
As of last week, and subsequent to our upgrade to 11.1 (11108), we have had two instances of the mail fetching stopping randomly. The issue is easily resolved by restarting the ManageEngine ServiceDeskPlus Service on the server. Is anyone else experiencing this?
Importing CSV files and columns
Hi there, New to PMP and just getting started by importing several CSV files with information. I have several csv files. All of them have a 'username' and 'password' field\column, and almost all of them have several more unique columns. I am able to import each CSV OK (I use 'Customize Account Attributes' to add in extra columns). I then use the 'Column chooser' button\option to modify the view of the resource so that I can see the correct columns for the resource. if I look at another resource,
Applications manager No services running in the host (WINDOWS)
I have some VMs in VMware cluster and physical Windows Server (W2012, W2016) in the same network that Applications manager, When I add the credentials for monitoring the services and processes I have the message No services running in the host, I have other VMs with windows and others physicals Windows server that works fine, but in some cases the message is display, I dont have idea if I need special configuration, the credentials that I use are administrators
request with timestamp
Hello, I have a problem when requesting my Supportcenter plus with postgresql ( 8.1.0 Build Number 8117 ) I have a bash script to bypass the problem : On linux : #### VARIABLE TIMESTAMP midnight=$(date -d 'today 00:00:00' +"%s") midnight2=$((($midnight) * 1000 )) And then i tried to have all revolved tickets since midnight, today "SELECT count(wo.WORKORDERID) FROM WorkOrder wo LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN SDUser td ON wos.OWNERID=td.USERID LEFT JOIN AaaUser
[Webinar] Enhance user self-service experience with ADSelfService Plus
Hello, Telecommuting might add to an increase in the number of password-related tickets. How do you solve this? Attend our 'Password management best practices and security tips for remote employees' webinar on 9th April 2020, and learn to resolve the password management challenges. Register for the webinar You will learn about : 1. Password reset for remote employees 2. Password expiration notification for remote users 3. Web-based password changes for Active Directory 4. Tips for better password security
recover deleted reports
Hi, Is there a way by which we can retrieve deleted reports. There were few reports which were deleted from a particular folder. Can you pl let know if the same van be recovered. regards R Karthikeyan
New to Desktop Central - How to i manually add a Linux machine??
Hi Guys, New to Desktop Central, would like to ask how can i add RHEL machines using an IP or other methods? The adding of machines via Windows Domain SOM works fine, but these RHEL machines are standalones and not in any domain. Also, where could i manually get the RHEL agent? I click on "Download Agent", apparently its a windows .msi file. Thanks in advance!
Force Distribution server to re-sync
Morning, I was wondering if there is an easy way to force a single distribution server to perform a full re-sync? It appears that files located in "DesktopCentral_DistributionServer\replication\store" have been deleted by mistake. This produces an error of "File not available to download from server" on the target machine served by that distribution server. Regards
Inventory Reporta\ Antivirus Details - Explanation of Licence Status column in
Hi Everyone, I've just ran the Antivirus Details report and was wondering if an explaination for the "Licence Status" column could be given. Does this state that a valid commercial licence has been found for the client? That's it's communicating with a valid server or that it's up to date?
[SD-85828] Second HR Instance takes outgoing mail settings from first IT instance
We have a following problem just created second instance - HR. When create new ticket in this instance every notification rules takes from first IT instance. Outgoing mail for IT instance is helpdesk@... for HR instance is hrhelpdesk@... , when created new ticket in HR instance send mail to technician for IT ins with notification rules in IT ins.
How to expand "Show More" automatically on multi-line fields?
Hello I have created a custom field to contain multiple lines, but when the technician views the issue, the text is truncated and a "show more" link is shown. How can I change the setting for the field to always show the data? Or how can I automatically expand the content of the field when viewing the request? Thanks!
FAILURE :Request cannot be completed. Please fill the following fields -Impact
I am getting the following error when trying to close tickets, I have attached our resolution rules. FAILURE :Request cannot be completed. Please fill the following fields -Impact
How to change subject of Admin Alarm emails
Hi support, I'm running a Applications Manager - Enterprise version with multiple Managed servers and 1 Admin server. Now when a Managed server goes Down , i receive an automated e-mail message with this subject: " (Admin) Alarm from the Applications Manager " How do i change this subject of this automated e-mail for alle managed servers ? I only want to add three letters before the (Admin) in the subject.. How do i do this?
Issue with query reports after upgrade to biuld 11108
we are having issue with query reports, after upgrade from build 9330 to 11108 the already configured query reports stopped working. Our lot of work is dependent of these query reports and the reports are configured in daily scheduled for management decisions. Now our management is asking for daily reports and we are not having any fix/resolution of this issue from service desk support. we are really stuck!!!
configuration field value in problem templates
Hi i am not getting any option to configure problem template field in in template and form section only two option is showing that is incident form rule service form rule there is nothing like problem form rule so how to to configuration on problem field variables or change field variables ....
Email notifications - Variables for Survey link and New Note
Hello Guys, Product: Service Desk Plus 11.1 Do you know if exists any variable to insert in Mail Notification for: New note Survey Link I already know that survey link works in independent email config but we would like to add the link inside the resolution notification. In the case of New note, for us is important to notificate to requester anytime New Note is inserted to request. Regards.
windows to linux ubuntu
our organization planing to change our windows pc to ubuntu linux os, we currently using desktop central for our windows pcs ma i need to know different between linux and windows features its mean wich features are working in windows and not with linux..
MySQL Monitor - Performance Tab
Hello, I have a MySQL monitor on MariaDB (v10.4 on my test environnement) and I can't get any information in the Performance Tab. I followed all prerequistes available in documentation but I can't figure out what i'm missing. Can you explain where the informations that should be shown in this tab are from? And if there is more pre-requisites needed? Thank you in advance for your help
Script required for auto population of resolution
Hi, I need a script for a service template in form and field rules which can put word "resolved" automatically when the request status is set to resolved. our build is 11108
[SDF-46395] Auto Assign based on First Response
Hello - We don't use business rules for ticket assignment. Previously, we used Spiceworks, and the ticket was assigned to the first tech that responded to the ticket. We'd like similar functionality. Is there any way to achieve this same goal?
[SDF-23740] WebHook Support in SDP
Hi, Today, I see your WebHook feature in SDP MSP (custom trigger section) and so happy about this feature. I think this feature is very important and useful in SDP. Please add this feature for SDP in next release. Thanks for listening
REST API with client certificate
Hi all, Hope you're doing well these days. Question regarding the REST API of PMP, I am already familiar with the three API flavors in PMP. My question is if we could configure the REST API with client certificate for an API user in stead of auth token. If yes, how do we need to configure this to get it working? Regards, Ilias.
[DidYouKnow-33] Initiate a quick chat from request collaboration
As you all may know, the Request collaboration feature was released with the build 9220 to overcome various hassles. Few are listed below, When multiple Technicians work on the same request in parallel, the changes(s) made by each of them are not known to one another. Such as, #The same request might be assigned to different technicians #Multiple responses might be sent for the same request by different technicians #Modifications made on a request and so on. As an enhancement to the request collaboration,
Profiles not upgrading and some are not even downloading after days
Is anyone having issues with profiles not loading or updating when tablets come online? I have some that are waiting days and still nothing? Also randomly, old deleted restrictions suddenly appear on the tablets and today, a message come up o one to install Microsoft teams and It isn't even provisioned on the tablets! Do I need to change some settings? I have followed all the tutorials
[ForYourInformation -32] Automation to delete workstation/server or move to Disposed/Expired state
In ServiceDesk Plus you can manage all your IT and Non-IT assets, the tool can also handle, software asset management, software metering, software compliance, multiple methods of scanning assets(which includes automatic scan), barcode scans and much more.. click here to more details. Usage of any application over a period of time will have a proportional increase in data and content, which can cause a lag in the application performance. Clearing out unnecessary content ( like assets) is essential
How to enable Advanced Analytics shortcut menu for some technicians
Hi, How to enable Advanced Analytics shortcut menu for some technicians: Thanks for helping
Remote Access Plus for remote work
Due to the recent outbreak of COVID-19, most global enterprises are adopting work from home policies. Organizations may extend their remote work operations well into the future to keep their employees safe. This is the new normal for IT administrators, who now have to work around the clock to monitor all of their enterprise’s endpoints remotely. The go-to solution for IT technicians is ManageEngine Remote Access Plus, which can help you adapt to remote work culture. Benefits of having this remote
(APM API) Where to find "hostid" for create custom monitor?
According to the guide in AddMonitor APIs - Custom Monitors https://www.manageengine.com/products/applications_manager/help/custom-monitors.html If my target is a remote server which already *discover* (by OpManager). I can provide the "hostid" value of that server for the parameter of "choosehost". The support of Manageengine also told me the parameter of "username" and "password" can be skip too if I provide the credential ID. As there is no example for this scenario. How can I achieve that ? 1.
***Absence notification for the entire ServiceDesk***
Hi, If no incidents or tickets are processed over a period of time and the requester is only supposed to receive a notification (Absence notification), what should you set? I do not mean one absence per technician, but for the complete service desk, for all incoming inquiries. many thanks
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