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CustomScripts.js not load in 11105
Hi, In SDP v11010, I write script for all my SDP in '/custom/scripts/CustomScripts.js', but now this file not load. I need to load this file. I write custom script in this file. Please resolve it? Thanks for helping
Version above .479
If support asks you to install a higher version of .479...DON'T DO IT...They are NOT stable. GUI is much slower and Configurations NO LONGER Work
Service Desk receives letters, but does not create an requests
Hello. There was a problem. Service Desk receives letters, but does not create an requests. With respect. Igor Stepanenko.
Integration between MSP and Application Manager
Is there an integration between these two products? I do not see it (Application Manager) listed under the integrations in MSP. If there is an integration where can I get some information about how to set this up and the capabilities of the integration.
Management console from internet
I was hoping to access my DC management console from the internet. I DO have a secure gateway server setup and have remote clients processing with no problems. My question is, when I try to go to https://mypublicdnsaddress:8443 (which I have validate is visible to the world), all I get is a white screen. Have I missed something or is this not the way Secure Gateway was intended? If that is the case, is there another way to securely expose my portal to have remote managment console access? SECURELY
Change default SD+ font
Hello to all, are there any way to change default SD+ font? Thanks in advance
Distinction between Business Service and IT Service
Hi, Can you please explain the difference between Business Service and IT Service as it's implemented in SDP? Thanks! /René
Asset Scan Failed
This pc is active and can I remote to it. But, when I do asset scan, it failed every time. Please see attachment.
[Reports] view ticket time from queue to queue to completion
Hello, I am looking to get the times in a report for each ticket that going from each group to group then total for in each queue then the total time the ticket was open. I have tried to do this with the report builder but I am stuck. Will this need a custom query? If so and can you help create one for me please?
Failed Windows Logons from computername$$
We are seeing failed logons of Type 3 from almost every computer typical failed logons - one computer of MANY I'd very much like to get rid of these items but haven't figured out what caused them. The name of the local computer in this case is: BREAKROOM and, apparently, that's where the computername of BREAKROMM$$ comes from. There is no physical "remote device" then - in that context. Also, I note that a large percentage of these failed logons are happening just after 12 noon. Not all but most.
[SD-82112] SDP - Error attach file
Hi team! When a request is created or edited and you want to attach a file to a request or in the resolution of a request, we receive an error message. SDP 10.5 build 10512
Service Catalogy
Hello, Can i delete Service Catalogy ? Or deactivate it (not to be active when i'm creating new ticket). Thank you
Cannot Add IMAPS Mail Server to Service Desk Plus
I checked the KB and tried to follow the steps to download the cert generation file, but when I try to extract the .tar.gz file in both Linux and Windows, I get errors that it is an invalid file format.
WFH Essentials for managing and securing remote workforce
As most of the organizations are now forced to adopt Remote Work culture, managing and securing endpoints can be an amplified challenge. To help you ensure business continuity as your organization transitions to remote work our ManageEngine seasoned experts will be offering a 3-week webinar series to help you navigate through all the endpoint management and security challenges that IT teams are currently facing. By the end of the series, you will have a complete understanding of: All the challenges
O/S Imaging stopped working
We've been successfully imaging computers for several months. Now it has just stopped working altogether.
Asset Management
Hi, I've got a question, i want to manage all my licenses off my windows servers. Is it possible to add them to MDM? So I can use asset manager to search for software and licenses ? And if so, how can i achieve this? Thanks in advance, Yorick
Certificate distribution
Is it possible to distribute certificates using Desktop Cental to Mac computers? Thanks
SDP User Introduction
Has anyone drafted any documentation to be shared with users introducing SDP and the basics of how they can use the product. I figured I would ask the group before starting from scratch to develop my own. BG
Where do download from content management go?
Hi, I have sent documents through content management to managed devices. I open the ME MDM app and can see them in content catalog. However, when I download them through Content Catalog, I can't find them on the device. They don't got to My Files or to One drive or Drive, depending on what file storage has been loaded to the machine. They are all Samsung Galaxy Tab A's. Help! Where did the files go?
Puplic FQND
How can i change the Puplic FQDN from the MDM-Server. There ist my IP in it
REST API PMP Managing Resource Groups
Hi, Do we have any REST API call to manage resource groups in PMP? We have API to create resource group but we don't have any API function to edit the groups. Regards, Khirthana
Upgrade DataSecurity Plus to build 6013 to fix security issues
Hello All, We have fixed the Remote Code Execution and authentication bypass vulnerabilities reported by Sahil Dhar (xen1thlabs). If your current build is between 6000 and 6012, please upgrade the product immediately to the build 6013 to ensure that DataSecurity Plus continues to run safely and efficiently. To Upgrade: Download Service Pack Apologies for the inconvenience caused. Security is our foremost priority. We will strive to maintain the
ServiceNow Integration Features
Hello, We are now using Desktop Central Enterprise for asset management, patching, remote access, etc. We already have ServiceNow and I've been tasked with looking into integrations. It seems we can sync asset data from Desktop Central to ServiceNow. But, is it possible to automatically create CIs in ServiceNow with it? For example, if I install a Desktop Central agent on a computer, can it create the workstation for us in ServiceNow with the asset data? Or, does the object have to already exist,
Error Upgrade SDP from version 10 to 10.5
Hi team I've updated SDP from 9.3 b9329 to 10.0 b10000 without problems. But with the last update, from 10000 to 10500 is not possible to finish the update. The upgrade manager close suddently few seconds later. Attached you can find logs. I'll appreciate your help.
REST API manage Resource Groups
Is there REST API support for managing Resource Groups, in Password Manager Pro Enterprise? I don't see it in the documentation, but I think I found some requests for this posted a few years ago and responses about it being on a product road map back then. I hope the road map ended up happening. Thank you, Eric Kiersky
Jira + Servicedesk Plus integration (third party connectors)
Hello, I am aware as of the last few updates, Servicedesk Plus has been able to "integrate" Jira. However we wanted to have deeper integration. Does anyone have experience with the several third party connectors that integrate Jira and SDP? They boast total integration with all the SDP modules, comments, tasks, etc.
IT analytics in 90 seconds: Identify the most profitable service groups using Gross Group Revenue
Focus on the service groups generating higher revenue among your customer accounts using the Gross Group Revenue report in Analytics Plus. If you're not already using Analytics Plus, download your free, 30-day trial here:
LetsEncrypt with SD
Hi, everyone, who faced problem with making SD more safe with letsencrypt :) At 18365 attempt i've made it with my system, however, it would be helpful for other. So: 1. Obtain your .pem file (already with information of your domain name encrypted inside) and split it into .crt, .key, .csr and ca-crt.crt files 2. Copy https://letsencrypt.org/certs/trustid-x3-root.pem.txt and paste it inside the trustid-x3-root.pemfile you should create to 3. Download XCA https://sourceforge.net/projects/xca/ software
ADSelfService Plus 5810 Release
Hello folks! We are delighted to announce the release of 5809. Issue Fixed : Issue in AltGr key usage in the GINA login agent when ADSelfService Plus' end-user portal is configured in non-english display settings. New to ADSelfService Plus? Download the fully functional 30-day free trial now. Regards, ADSelfService Plus Team Toll Free: +1-84-245-1104 Direct: +1-408-916-9890 Email: support@adselfserviceplus.com
Question to all PMP users "Linux Typing Delay"
I have a question for all users using PMP to access a Linux. Is anyone else having a delay when typing in a Linux Terminal? When I use PMP for Windows I have no delay at all. There's a short delay that can really mess up something when typing alot. Just wondering if it's just me or if you did have this issue how did you fix it? Thank you
LetsEncrypt - Built in support
Hi guys, Is there any plans to release a built in tool to issue a Lets Encrypt TLS / SSL cert to your ServiceDesk platform? With LetsEncrypt issuing free certs, I think it's a great opportunity to build in native support to the ServiceDesk Plus product. Would make it alot easier for us helpdesk staff, and I gotta admit that I find the current process pretty laborious. Many thanks, Andy
Shortcut creation problem
We are trying to create a few shortcuts to files and sites on users desktops and running into a problem. Under "Shortcut User" or "Shortcut Computer", when I go to "Target Application" and "Browse" I get an error whenever I click on a network. It says "The network cannot be reached" even though we are connected and have all our machines visible and working otherwise. Are there any troubleshooting steps to see why we would be getting this message? I don't get any type of connectivity error anywhere
Restrict access to specific Admin functions in SDP
Hi, I would like a technician to have access to review and where necessary update incident templates and service catalogue templates without any further admin privileges, is this possible? Any changes that they would like to do, could these be 'approved' by a SD admin before they are published also?
Uploading a Dependancy file fails
I am trying to upload a dependacy file .exe 200MB and it fails. "Network Error" Tried other exe files and they get uploaded ok. This one in particular fails. Any ideas? is it the size? is it too big?
Login form
Hello! When i uncheck "Enable Domain dropdown during login " in advanced security settings Login Form changing and get 2 type of autentifications Local (by default) and AD. How could i change this and set AD autentification by default?
[Blog] Do you think Change management is important? Why or why not?
Change management is an imperative ITIL process as it helps organizations foresee the benefits even before implementation. This process is responsible for assessing overall impacts, planning, and approvals for the implementation of changes and ensuring minimal disruptions during the transition. Lately, organizations see change management plays an important role during the implementation of new technology. Change management has become a formal way of communicating with their users to tell them why
Remote Password Reset Linux
Dear Community, we would like configure the Remote Password Reset for Linux with a user and password stored in PasswortManager. What must we do, so we can choose the resource stored in Password manager. I can only find domains! What we do: - I go to groups - select the group for wich i would like to configure the Remote Password reset - Klick on "Bulk Configuration" -> "Configure Remote Password Reset" - Choose Linux on the left side - Choose "Enable remote login for account associated with" -> "other
Custom Trigger for Multi-Select Field
I've hit a wall and need some suggestions. I have a Multi-Select field on my On Boarding form that has a list of all our different applications available to our users. I have Field and Form rules in place that filter this field so it only shows apps that apply to the department that is currently selected. Some of these apps require a notification to be sent to an individual in a department. That way this person knows that a new person needs to be provided access to the required application. These
Query report to check on Bitlocker status
We are trying to run a report to pull the Bitlocker status off all workstations in Manageengine. I found a similar ask from a few years ago on these forums but the query doesnt seem to work for my. I get a database error 'invcomputer" not valid. Is there a newer query that would accomplish this or somewhere I may be able to fix our issue if the old query should still work.
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