Secure Gateway Server ports are in use
Every time i try to install secure gateway server i receive an error saying that the ports are in use. See attached file
Delete Registered User in AD Self Service
How to delete a registered user in AD Self Service Plus?
Updates - Can I do them all at once?
HI, Updating service desk from version 10002 to 11007 this weekend. I need to install four update files to get to that version. After I stop the service to update - Can Install all four of them at once? Or do I need to restart the service between the updates?
URL Monitors and Notification Profile Synergy
We just missed a URL down notification because the user experience of setting up a notification profile for URL monitor issues is confusing. It turns out you have to specify the Notification Profile in the URL Monitor AND check the box in the Notification Profile to notify if ANY URL DOWN. In a URL Monitor, there is a section that says "Notification Profile (Optional)" (see screenshot). This would be understandable by itself, but if you take into account a notification profile says to notify if ANY
Variables not referenced in task mentions
Currently running SD+ 11.0 Build 11005 When I mention (@technician) in a task the email the technician receives doesn't properly resolve variable references. Below is a copy and paste of what is received by the technician in the @mention - note that the variables do no resolve to their values but are sent only as text and hyperlinks go to the actual text (e.g. www.$associatedlink.com and www.$tasklink.com) . This defeats any usefulness of the notification as the mentioned technician does not know
[SDF-22422] Scheduled Reports - Admin Control
Hi there, As admin, I don't seem to have the ability to amend schedules for reports that have been created by another user. It's odd not to have the ability to change this as admin. If that user leaves the business the schedule will continue to exist and not be editable for me. Is there any way around this? Thanks, Dave
[Community Digest] ServiceDesk Plus - January 2020
Happy New Year!! We hope you all had a great start in 2020! We welcome you all to the ServiceDesk Plus monthly digest for January! Here is a quick recap on a few KB Articles, Announcements, Blogs, Popular forum posts and much more... Version and Build releases: New version 11100 (Released on 20th January 2020) for more details click on the link given below. https://pitstop.manageengine.com/portal/community/topic/servicedesk-plus-11100-released New builds, 11010 and 11101 (Released on
Create report and give access to specific users to it
I need to give access to specific users for some reports. Our build is 11010
Approval Reminders in Change Management Module
Is there anyway to add an approval reminder for any of the Stages in Change Management? I have a Role setup that will receive the approval notification on Stage 2 once Planning has been completed but if they don't respond to it the Change will sit in that state. Is there anyway to custom script or configure a daily reminder when it doesn't get approved or rejected?
Manage Engine migration
How to migrate the Manage Engine Service desk 9.4 one server to another server ( Old ME server is running on 2008 R2 ) Now need to migrate the Server OS is windows 2012 R2 we need old data's also new server please suggest how to completed the actvity
Rest Api TestMonitor
Hello. After updating the opmanager to version 12.4.079, rest api does not work. Namely, the test monitor method. (http://SERVERNAME/api/json/device/TestMonitor?apiKey=KEY&policyName=SystemUpTime.&graphName=SystemUpTime.&name=DEVICENAME) Error message "Invalid request method." errorcode "INVALID_METHOD"
Query to show all tasks under a Problem
I need assistance to link tasks to a problem. I have the following query so far select taskdetails.taskid'TaskID', TaskDetailsOwner.FIRST_NAME 'Task Owner', Problem.Title 'Problem Title', TaskDetails.TITLE'Task Title', TaskDescription.description 'Task Description',StatusDefinition.STATUSNAME 'Task Status', dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (scheduledstarttime /1000),'1970-01-01 00:00:00') 'schedule start time', dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (scheduledendtime /1000),'1970-01-01
Is it possible to get a Standard instance if we're using an Enterprise instance?
We're using SDP 11010. We have two Enterprise instances set up (IT and another one). We have a department who wants to have their own instance for tracking things. It's two people and they have no need for tracking assets. So a Standard version/instance is preferred. According to your pricing, this instance should be free, but I can't figure out how to make this work. Is it not possible to have a Standard instance when we're using an Enterprise instance? Thanks.
Unknown_App
Hi, i am getting the Unknown_App in application view graph. How can i mapped this Unknown_App with proper ports and IP's. Please share the method. Snaps are also attached for reference and also note that i am not seeing show ports resides with Unknown_App. Regards, Muhammad Kashif
Password and User combined report
Hi team, We are trying to pull a report with all users set to "Password not expire" AND "MemberOf" certain group It seems I cannot find any way to do this. Trying from the Password pre-defined reports I dont have an option to use the Group Membership as a crateria or even to simply list all the groups to which the user with "Password not expire" is memberOf Tried the other way around - selecting all members from certain group and trying to filter only those with Password Not expire - again, this
Resizing of the remote desktop
When opening the remote view via PMP in a small browser window and afterwards extend it, the window of the remote desktop is not extended/resized. Commen I experiencing this when a Chrome based browser is placing the download status in the footer of the window and I start a remote view. After removing the footer with the download status the remove view to the asset keeps in that initial size.
Acknowledge requester at a request pick up
Hi there, I'm wondering if there is a way to automatically aknowledge the Requester when a Technician picks up a request. In "Admin -> Notifications Rules" there is nothing but "Notify requester when a request is assigned to a technician.", which is not what I'm looking for. I didn't found anything about it in this forum.. Thanks in advance
Issue adding a request via API with Python
Hello, I am trying to add a request in ManageEngine (cloud version) via API using Python. The error I get is below: {'response_status': {'messages': [{'status_code': 4001, 'field': 'input_data', 'type': 'failed', 'message': 'Value not present for input_data'}], 'status': 'failed'}} The python code I am using is below: import requests import json URL = 'https://sdpondemand.manageengine.com/app/<my_portal_name>/api/v3/requests' headers = { 'Accept': 'application/vnd.manageengine.sdp.v3+json',
IT analytics in 90 seconds: Track finances across all accounts in an MSP help desk
Track the bill information of your managed customer accounts using the Bill Details report in Analytics Plus. If you're not already using Analytics Plus, get started with your free, 30-day trial today:
Reports
Hi, We have clients that are using the requester portal and they are asking if they are able to access reports that we have. I was wondering if there was a way to have a reports tab show or an easy way for client to review reports other than me emailing/scheduling report to be sent? Thanks, Jareth
SSL Certificates
How can I install a custom SSL certificate instead of using the built-in certificate that is signed by adventnet? I would like use either a SSL cert from our internal CA (Microsoft) or from thawte.
NTP Monitoring.
Hi, I have a very time critical application and using NTP to synchronize my clocks. I wonder if I can get a feature in App Manager which can monitor if my clocks are properly synchronized or not. Gaurav
dynamic resource group configuration
Hi, We need to keep passwords of retired resources in the password manager because if we restore an old virtual server we need the password for that system. Therefor we have a custom resource field added to the accounts named called "archived" and it contains a date when the resource is archived. It would be nice if I could separate active and archived accounts by select something like "is empty" or "not empty" but that is not an option. How can i separate the archived and active accounts based
Update now to Chrome 80 to quash an array of security issues
Hello folks, Google Chrome has rolled out Chrome 80 (Chrome 80.0.3987.87) to the Stable channel for the Windows, macOS, Linux, Chrome OS, iOS, and Android platforms. This update resolves a bunch of security issues and also contains bug fixes, and new features. What's new? Included in this update are new features such as a new secure-by-default cookie classification system, auto-upgraded mixed content, text URL fragments, SVG favicons, and more. Here's a list of CVEs resolved in this update:
Update now to Chrome 80 to quash an array of security issues
Hello folks, Google Chrome has rolled out Chrome 80 (Chrome 80.0.3987.87) to the Stable channel for the Windows, macOS, Linux, Chrome OS, iOS, and Android platforms. This update resolves a bunch of security issues and also contains bug fixes, and new features. What's new? Included in this update are new features such as a new secure-by-default cookie classification system, auto-upgraded mixed content, text URL fragments, SVG favicons, and more. Here's a list of CVEs resolved in this update: CVE-2019-18197
[Free webinar] The secret to delivering exceptional customer service
The primary goal of any help desk is to deliver exceptional customer service. But how do you do it? Join us for a free webinar on February 27, 2020, to learn how you can leverage advanced analytics to: Perform cross-module analytics and get a 360-degree view of your help desk Gather rich and deep insights on customer experience Make faster, better decisions to improve customer service and boost customer engagement Date: Feb 27, 2020 Time: 2pm AEDT | 11am GMT | 11am PST Duration: 30 minutes
[Free webinar] The secret to delivering exceptional customer service
The primary goal of any help desk is to deliver exceptional customer service. But how do you do it? Join us for a free webinar on February 27, 2020, to learn how you can leverage advanced analytics to: Perform cross-module analytics and get a 360-degree view of your help desk Gather rich and deep insights on customer experience Make faster, better decisions to improve customer service and boost customer engagement Date: Feb 27, 2020 Time: 2pm AEDT | 11am GMT | 11am PST Duration: 30 minutes
[Free webinar] The secret to delivering exceptional customer service
The primary goal of any help desk is to deliver exceptional customer service. But how do you do it? Join us for a free webinar on February 27, 2020, to learn how you can leverage advanced analytics to: Perform cross-module analytics and get a 360-degree view of your help desk Gather rich and deep insights on customer experience Make faster, better decisions to improve customer service and boost customer engagement Date: Feb 27, 2020 Time: 2pm AEDT | 11am GMT | 11am PST Duration: 30 minutes
Forgot Password link generates email with the hostname instead of a valid URL with the service name.
As above. When clicking on the 'Forgot Password?' link, an email is sent to the requester, which looks similar to the below: https://[hostname]:443/login/ForgotGAuthPassword.jsp?TYPE=GAuth&KEY=[...] This results in the name mismatch with the certificate flagged up by the web browser when navigating to the above link. How can we change the [hostname] bit in the link above to represent the actual name of our PMP service, more like: https://password.ab.cd.ef:443/login/ForgotGAuthPassword.jsp?TYPE=GAuth&KEY=[...]?
SLA violated for certain group
Hi, I have the following query which shoes the sla's violated for all groups but im looking to group on service desk is this possible. Thanks Postgres Version : 9.2 Build 923 SELECT sdo.NAME "Site", count(wo.WORKORDERID) "Total", count(case when wos.ISOVERDUE='1' then 1 else null end) "Sla violated", count(case when wos.ISOVERDUE='0' then 1 else null end) "Sla not violated", case when count(wo.workorderid) > 0 then count(case when (wos.ISOVERDUE='1') THEN 1 ELSE NULL END) *100 / count(wo.workorderid)
Projects by Pending Milestones or Tasks --> Sum Estimated Efforts by Milestone
We have a standard report "Projects by Pending Milestones or Tasks" which was generated after SDP MSP<-->Analytics Plus integration. We have a column in this report "Estimated Hours" https://drive.google.com/file/d/1Wt-fyGI07pPdGglx9M2SDpFI1YV1MYEB/view?usp=drivesdk but this is just the field in a milestone. So you have to calculate all milestone tasks Estimated Efforts and then manually enter the value in Estimated Hours for each milestone. This is so boring. How can I add a column to this report
manageengine servicedesk plus 11 upgrade
Hi All, Would like to if anyone has upgraded SD Plus to version 11, I am bit confused about the EMS concept and API changes Is EMS a different feature or is it an upgrade? Currently I am using a licensed SD Plus standard version 10510, so what happens if I upgrade it to 11 thanks in advance
Export CMDB
Hello, how i can export CMDB information, from a custom categorie ? I want't to do that to facilate the visibilty on the cmdb to reorganise it. Regards, Olivier
SMS Config
I am custom configuration SMS and tested running but my problem starting now sms text comes united example: I am typing "change password". "changepassword" appears on the phone. I write in Turkish but the Turkish characters "ş Ş İ ı ö Ö ğ Ğ ç Ç" appear to be erroneous.
ServiceDesk Plus MSP - version 10.5 - Build - 10501 Released
Dear User(s) We released ServiceDesk Plus MSP - version 10.5 - Build - 10501. Please refer to the Migration path table available here and upgrade to our latest build 10501. Enhancements SDPMSP-14235 : Option to set Group and technician in templates, even if multiple accounts are selected SDPMSP-14279 : Feature to add Additional fields to Dollar variables in Webhooks under Custom triggers. Support for below fields are available now : Incident and Service Catalog additional fields Requester Detail
ERRORCODE: 1008 Data inconsistency in Application tables
Trying to upgrade from 10.0 Build 10017 to the next version before it can be upgraded to 11.1, I get the following error.
Custom Tab on Request
It is great that we can put Incident Custom Fields on, but it would be more useful, if we could add 1 or 2 custom tabs which can be renamed..... Details, Resolution, Tasks, Work Logs, Time Analysis, History, CUSTOM TAB 1, CUSTOM TAB 2 and then have the ability to place custom fields onto these tabs.
Catalan language
Hello, Any plans to add the Catalan language in ServiceDesk Plus? Thank you.
Global Performance Monitor Thresholds?
Inexperienced OpManager here. Where do I go to modify a global threshold for a monitor? For example, monitoring a switch, it's constantly raising alarms on discard rates. I'd like to raise the discard rate threshold above 1% for a large swath of ports all at once. (For that matter, I can't even see how to do set that on the switch's ports individually...) Thanks in advance!
[SDF-59469] Change Dependency
Hi there Is there a way to create a change dependency relationship? For example Change 2 "Set up FTP transfer" is dependent on Change 1 "Create firewall exception". So if Change 1 is delayed or doesn't happen then Change 2 shouldn't be done. Many thanks, Dave
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