Variables not referenced in task mentions
Currently running SD+ 11.0 Build 11005
When I mention (@technician) in a task the email the technician receives doesn't properly resolve variable references. Below is a copy and paste of what is received by the technician in the @mention - note that the variables do no resolve to their values but are sent only as text and hyperlinks go to the actual text (e.g. www.$associatedlink.com and www.$tasklink.com) . This defeats any usefulness of the notification as the mentioned technician does not know which ticket or task they were mentioned in.
Dear User,
Task with title $TaskTitle has a new/updated comment.
Comment: $TaskComments
In Reference To: $AssociatedTitle
Request ID: $AssociatedID
Request Link: $AssociatedLink
Refer the task for more details : $TaskLink