ServiceDesk Plus MSP - version 10.5 - Build - 10501 Released

ServiceDesk Plus MSP - version 10.5 - Build - 10501 Released

Dear User(s)

We released ServiceDesk Plus MSP - version 10.5 - Build - 10501.


SDPMSP-14235 : Option to set Group and technician in templates, even if multiple accounts are selected
SDPMSP-14279 : Feature to add Additional fields to Dollar variables in Webhooks under Custom triggers.
Support for below fields are available now :
  • Incident and Service Catalog additional fields
  • Requester Detail fields like phone, mail, mobile
  • Account Additional Fields
SDPMSP-14337 : Including account and contract details in the complete v3 JSON file.

Issues Fixed :

SDPMSP-13557 : Performance issue in request detail view is fixed.
SDPMSP-13879 : XSS Vulnerability related fixes.
SDPMSP-14264 : Unable to merge old requests with the recent requests.
SDPMSP-14280 : Request Custom View is not working after upgrade to 10500.
SDPMSP-14310 : Unable to update Request fields via API without providing Account and Site fields
SDPMSP-14317 : Worklog type values are not getting updated when adding a worklog thru API
SDPMSP-14322 : Not able to save time sheet setting when the language is set other than English.
SDPMSP-14333 : the Business rule is not working if the Criteria is set with the Value "To".
SDPMSP-14336 : In Change and Problem -> worklog list view page, the Pagination button is missing is fixed.

Please do the upgrade only in a test environment first and based on the result please do the upgrade on the Production environment. You can contact our support at for any assistance. 

Following is the support policy of ServiceDesk Plus MSP :

  • Product support will be offered only for builds that are one year old. To continue receiving support, you will have to move to the latest version of ServiceDesk Plus MSP.
  • Service packs released will be applicable only over the latest available build of ServiceDesk Plus MSP.
  • We stopped MYSQL Database support.
  • The mobile client (MC) is not supported.

We are stopping support for builds/versions less than 10.5 (Build - 10500) by mid of this year. Hence we request our users to upgrade their instance to get further support.

Why upgrade?

By upgrading to the latest version, you get access to the new features that help improve your help desk performance and enhance IT service delivery. With every release, existing bugs are fixed, thus reducing the number of issues or breakdowns you experience with ServiceDesk Plus MSP.

Thanks for your continuous support

Head Of Quality Assurance and Customer Success Team
ManageEngine ServiceDesk Plus MSP Team
Direct Support Number:+1-408-352-9131

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