[SDF-59469] Change Dependency
Hi there Is there a way to create a change dependency relationship? For example Change 2 "Set up FTP transfer" is dependent on Change 1 "Create firewall exception". So if Change 1 is delayed or doesn't happen then Change 2 shouldn't be done. Many thanks, Dave
How to check mailbox size in Exchange Server
Mailboxes act as repository of objects like emails, contacts, calendar items and so on. It is important to monitor the mailbox size, so that you can stay informed about quota utilization or violation, and decide when to archive or delete relevant data to free up storage space, and ensure that users send and receive emails without any interruption. In Microsoft Exchange Server, you can check the mailbox size individually for every mailbox, under the General tab and in Exchange Online the same can
Currency symbol inactive
Why Currency symbol is inactive|? I can't choose any other symbol. https://i.imgur.com/1lvUMIZ.png
How to provision Office 365 user accounts for existing AD users via ADManager Plus
ADManager Plus, a web-based Active Directory (AD) management and reporting solution, also doubles as an Office 365 management and reporting platform. It allows you to provision/deprovision AD and Office 365 users simultaneously; modify attributes of multiple users at once; and block, unblock, or delete Office 365 users in just a few clicks. Steps to create Office 365 accounts for existing AD users: Logon to the ADManager Plus console and go to the Office 365 tab. Click on the Management operation
Request Resolution Field Missing
I am trying to create a report that lists all our incidents that were resolved yesterday in order to review all the resolutions. I was surprised that the Resolution field is not available. I am on SDP MSP. This is a critical field. Why is it not available and how to I get it added? Thanks, Brian
Using Top/Bottom n Filter and the Color field
If I create a chart using the Bottom N filter based on ticket count it works great. I have a chart that shows our bottom 20 technicians by the count of tickets resolved this month. If I try to add a value to the color field, the report changes. So for example if i add the Priority filed to Color I would expect the same results as before using this field. This is not what happens. The report treats each priority value separately and reports on the bottom 20 using Priority. Here is an example showing
Average Resolution Time
Hi Manage Engine Community! I found this very helpful report on the KB section of the PitStop which shows the Average Resolution Time based on Technicians and there was separate one for Group too! MSSQL SELECT aau.first_name "Technician",
convert(varchar(10), (avg(wo.resolvedtime)-avg(wo.createdtime))/1000/3600)+':'+convert(varchar(10), ((avg(wo.resolvedtime)-avg(wo.createdtime))/1000)%3600/60)+':'+convert(varchar(10),(((avg(wo.resolvedtime)-avg(wo.createdtime)))/1000%60)) "Avg resolution
SD and Zoho Analytics
Hi, I was wondering if there was a way to have Zoho Analytics get data from both Support Desk and Zoho Projects and be brought into the same analytics space? Thanks, Jareth
How can I get user IP
Hi. I would like to have an aditional field in requests with IP of the user, that created a request. This field must filled automatically. Any ideas how to achieve this? Thanks.
SQL Query request - last Agent contact date with model filter
HI All, I'm looking for a SQL query showing a simple column list of: Machine name Machine model (with filter "Latitude") Service Tag Asset state (with filter "In use") Last logged in user Agent last contact time Thanks in advance for all your help - your an amazing team!
Query Assistance
When another field is NOT NULL, is it possible to run a DATEDIFF else "some text"? Something like this: CASE WHEN ("wos"."LAST_TECH_UPDATE" IS NULL ) then 'None' else DATEDIFF(day, dateadd(s,datediff(s,GETUTCDATE() ,getdate()) +(wos.LAST_TECH_UPDATE/1000),'1970-01-01 00:00:00'),GETDATE()) END "Request Overdue", Thank you, Jim
WHERE DOES THE MAIL GO AFTER IT HAS BEEN APPROVED
Hi, After the mail has been approved, what happens next?
Upgrade of our EU Data Center on February 1, 2020
Dear Customers, We have a upgrade on our primary Data Center in the EU on Feb 1st, 2020 from 7:30 PM GMT. This upgrade will help us serve far more efficiently. Sorry for the very short notice. During this upgrade, we will be switching ServiceDesk Plus Cloud to our secondary Data Center to ensure that our services continue functioning. We do not expect any disturbances to the services during this period, but should you experience a disruption, please let us know immediately at support-cloud@servicedeskplus.com.
Disable force update of Microsoft Search in Bing and Office 365ProPlus
Hello everyone, A recent update from Microsoft has announced that starting with Version 2002 of Office 365 ProPlus, an extension for Microsoft Search in Bing will be installed that makes Bing the default search engine for the Google Chrome web browser on devices whose IP address are present in the following locations. Australia Canada France Germany India United Kingdom United States This extension will be installed with new installations of Office 365 ProPlus or when existing installations of
Error when turning PR into PO in purchase tab
When converting PRs into POs we have been receiving an error in red at the top of the screen that says FAILURE:null. We are currently on Build 11010 Is anyone else reporting this same issue? Is their a fix?
Upload the icon for Default request
Dear SD Team, I want to upload the icon for the default template as the PIc Your Version : 11.1 Build 11100
[SDF-46601 ] Dynamic Date in Custom Views
Hello, I would like to set up a view of all requests coming due this week (between Monday and Friday of the current week). There doesn't appear to be a way to set this dynamically so it changes from week to week. Instead, I have to set a hard date. It would be nice if the Views worked like the Reports, where you can set a dynamic range such as "This week", "Next Week", etc.
SDP ESM (build 11100) report to see what assets, licenses and software are assigned to a user
With the schema and table changes in the underlying database can we get some help in creating a report that shows what assets, licenses and software are assigned to a user? It would be great to have a place to specify the user even if we have to edit the report for each user.
how can remove all recent alarms
would you please say how can remove all recent alarms ?
Suggestion: add ability to clone custom groups
Hi, I really like custom groups but often I want to create a new one based on an existing one - at the moment I have to make a record of how the original is set up, and then recreate all the rules. It would be really useful if you could clone or duplicate existing custom groups. Thanks!
How can remove all recent events
Dear all Hi I am using op manager 12.3.295 . I added MDS sanswitch to it but i just want to know how can remove all recent events such as attach pic ?
Iphone 8 not installing Apps
iPhone 8 Not installing apps. – I tried configuring 2 iPhone 8's, the first one has installed everything okay ect, the 2nd one, doesn’t want to install anything, I have tried re configuring it, re assigning it and everything that can be done. I tried another one from stock again and its doing the same thing.
Import Vendors ...
Cannot see any option to IMPORT Vendors. We have a long and varied list and would like to standardize the Vendor list by IMPORTING a CSV file. Is this possible?
NetFlow Analyzer Disk Free Space is 4GB, configured threshold is 5GB
Hi, We installed the netflow analyzer software under linux oracle virtual machine. Now after some day working on it, we get the alarm "NetFlow Analyzer Disk Free Space is 4GB, configured threshold is 5GB" even when the machine has a provisioned disk of 500GB. i guess the problem comes due to initial instalation of NFA under /opt/ManageEngine/OpManager on primary disk. Is there any way to point the data storage location to a diferent drive without uninstall & install again the whole software?? best
Report of two devices
Hi all, i would to obtain one report of two devices , as union of two single report (for example, a OR Logic, so if one device is down, the other is active). My devices are not in cluster, there isn't a virtual ip. How can i do? Thanks Mike
Protect your Office 365 tenant from risky sign-ins
A risky sign-in is a login activity performed using a user account by someone who is not the owner of that account. More often than not, it is a tell-tale indication of a compromised user account, and could pose a serious threat to the security and confidentiality of your Office 365 tenant. If the user accounts from which risky sign-ins occur are not monitored, your organization could end up losing business critical data to intruders. An important information that can help establish the legitimacy
Total in pie charts
Hi, Is it possible to view the totals in a pie chart? Both in stand alone reports and in dashboards would be nice. Please see attachment. /Alexander
Include thread
Hi, On the mobile app, when replying to a ticket there is a ticket box that says "include Thread" but I can't find this on the desktop version. Am I just missing it or is it not possible?
Business Rules not activating
Hi, I have two Business Rules set to email a notification out depending on certain criteria. The Site Down rule works fine, no issues. However the Planned Server Shutdown one does not send an email. What am I missing? Thanks Lisa Database Name = Microsoft SQL Server Database Version = 10.50.1600 Current Build = 11005
[SOLVED] Can't change the ticket status to Open
Hello, we can't change the status to Open for the tickets when they're in an another status. It's a new problem, that we don't have for users on admin profile
Not able to start Servicedesk plus 9416 build post backup restore
I tried restoring backup for servicedesk plus build 9416 and post that its getting stopped and not coming up. Wrapper is getting stopped again and again
ManageEngine Support
What type of accountability does ManageEngine have when you cannot meet your own SLAs for a product that supposed to help customers with ITIL standards who have been loyal to ManageEngine for over 10 years?
Service Catalog Approvers
Hello Everyone, Is there anyone knows if there is away to show all users that are imported from AD in the Select approvals section just like when looking for a requester name. I have assigned some users to have service approval rights but what I want to do is to show all users as approvers. Thanks in advance
Stop a Custom Script from running
Hi All, I've created a custom script configuration that deploys a .vbs script. This script displays a pop up message on the target machine with yes and no buttons. If yes is clicked, a browser and website is displayed, no closes the pop up. This is all working fine and I deployed with the frequency set to "every startup until 31st Jan 16:00" I've noticed that if I remove a machine from the target list, the pop up still appears. I assume that's because the .vbs has been downloaded locally to "....\computer\startup\"
Unable to save the organization details
HI, I am unable to save the organization details when clicking on save. it shows the default value "my org inc" Kindly assist
Servicedesk failing after upgrade from 10.0 to 10 sp1
I was upgrading our Servicedesk from 9.4. to the latest 11. I successfully completed the upgrade to version 10.0. I ran another backup, started the next upgrade for 10. SP1. The process keeps failing at about the 15% mark and says it is having problems upgrading DB. Now the helpdesk service starts and the webclient runs but the webpage does not come up. So I tried running the run.bat file and this is what I get: Thanks for any help, Tom
APM - Action Execute program does not work
Hi, I added an action to execute a Program. But it dows not work. The file .bat had the command to execute a curl command to another aplication. But in the log shows the next message: Could you help me with that please. Thanks & Regards. A.
Patch Management Reports
Hi, I've having trouble trying to figure out how to run schedulled reports for the patch management. What I want is to schedule a report to run on the 1st of every month. Within this report i want a list of installed patches for specific devices. So the report would show: PC Name Patches installed Patch install date Can this be done and in this format? Thanks Colin
Report - Flexible date range - x days
Hi there, I'm not good at creating SQL query reports... Can I please request a date range function WITHIN THE REPORT GUI that allows me to specify a range as x days from / before today? For example a range of between today and 10 days from now in the future / past. 'This week' and 'Next week' would omit a lot of data if they are run mid week for example. It would also allow us to schedule relevant reports without having to amend to a specific date range each time. Or at the very least could you please
Automatic report on last day of the month
Hi, at the moment I can only set the monthly Schedule on day 30 or 31 (or 28/29 for February). Months without a 31st day are skipped when I select "On 31 day" and when I select "On 30 day" my report isn't complete because it's missing a day. So at the moment I have to change it each month. It would be nice to have an option "On last day of the month". Thanks in advance!
Next Page