Migrate to SDP On Demand
I've been trying out SDP On Demand for a while. We currently run the on-premise version, is there really no way to migrate data, especially requests to from our on-premise to On Demand?
ServiceDesk Plus On Demand API V3 - Error with adding attachment to Request
Hi, I have a problem with adding attachments to requests using the API V3. The attachment seems to be uploaded (status code 200), but it does not appear on the Request screen. It is important that: This is with ME SDP On Demand. When ME SDP On Demand used the earlier API, I could successfully attach files to a Request. Authentication is fine, I can create a request using the API. I suspect that the problem is that (according to the documentation https://www.manageengine.com/products/service-desk/sdpod-v3-api/SDPOD-V3-API.html#add-attachment-to-a-request),
Fetching mail from 2 accounts
Hi all, I've been tasked with essentially creating a version of the servicedesk in which our facilities team can view related jobs to them. I'm having an issue when attempting to fetch mail from the second(facilities) address. Both of the addresses are listed in the incoming tab on the mail server setting. The original address(our tech support one) is working flawlessly. I have created groups and roles after following older guides on how to set this up. Technicians have been assigned to see the
How to Import Purchase Orders?
We currently have purchase orders in ManageEngine AssetExplorer, we are looking to migrate to ServiceDesk Plus OnDemand. We were able to export and import, users, assets, contracts. However we are unable to import Purchase Orders. How do we import POs?
ServiceDesk Plus Mobile Application
I'm pretty sure I know the answer to this question but I've been instructed to ask it anyways: Can you manage projects via the mobile application? And if you can't manage them can you at least view them? I'm assuming the answer is no to both questions but I wanted to be sure.
Field and form rules
Hi! I've created a form but when I select an item in a dropdown list it does not show the fields, instead it shows this: What can be wrong? This happened after the upgrade of SDP I believe
Set ticket priority by e-mail
Hi, if I compose new ticket using e-mail (windows outlook) then if I set priority "High Importance" then new ticket is created without priority set - priority is empty, so how could I set priority using e-mail clients? thanks
IT analytics in 90 seconds: Identify backlogs across customer accounts
Spot backlogs and work toward better resolution times across your managed help desk accounts using the Backlog Analysis by Customer report in Analytics Plus. If you're not already using Analytics Plus, get started with your free, 30-day trial:
IT analytics in 90 seconds: Identify backlogs across customer accounts
Spot backlogs and work toward better resolution times across your managed help desk accounts using the Backlog Analysis by Customer report in Analytics Plus. If you're not already using Analytics Plus, get started with your free, 30-day trial:
Query Report
I am running the below query, but the last two columns do not display with the title Subcategory and Item. Also, the item category is not displaying the correct description, it is displaying the Subcategory description. After the query is a screen shot of the results when running the query in ServiceDesk, the second screenshot is the correct data when running the query in SSMS. SELECT WorkOrder.WORKORDERID ,SDUser.FIRSTNAME ,SDUser.LASTNAME ,WorkOrder.TITLE ,workorder.DESCRIPTION ,RequestResolution.RESOLUTION
Application Graph issue
Hi, we are using manage engine netflow analyzer 10.2.5. we are facing issue in application graphs some are showing with historical data and some are not showing e.g last 6 hours, yesterday etc. Kindly help us in this issue. Regards, Ismail Desai
Not able to create " Incident - Additional Fiends - New Field"
Hi, We have not able to create the New Field in Incident-Additional Fields error "New Field Addition Failed".
[SDF-35886] Feature Request: Filter for Reply Templates
Testing the new custom reply templates and would like the ability to filter Templates by: - All - Created by yourself Also the ability to associate a template to a specific support group and filter by group.
[SD-79498] Organization Details won't save on new install
I have a new installation of ServiceDesk (Free) version 10.5 Build 10504 (June 20, 2019). When I try to edit the Organization Details, in the Configuration Wizard, my information won't save. When I click the Save button, the window redraws and the data is still the default (Name: My Org Inc, Address, Logo, etc). I've tried two different browsers on two different machines with the same results. Anyone else seeing this issue on the latest build?
How to log in to ME SDP App?
Hi Team, I'm looking at using the Android SDP app, but when I try to set the server name I see "Error: Could not connect to the server". I've tried using the same URL as the web site: https://OurCompanyName.sdpondemand.manageengine.com/ Both with and without the https:// and end slash, "OurCompanyName" sitting in for our real company name. Using port 443. Logging in with my email address and password same as the web site login. I've generated an API key for my user login via https://accounts.zoho.com/apiauthtoken/create?SCOPE=SDPOnDemand/sdpodapi
ESU MAK Key for Windows 7 - Script Arugments
We have purchased a few keys for testing in our environment. However, after creating the configuration, I am not sure how to add the key. All the description says is: Deploy ESU MAK Key for Windows 7 SP1 and Windows Server 2008 / R2 machines. Specify MAK key as Script Argument. Configuration Type - COMPUTER So how would the argument be formatted to include the ESU Key? DO i just enter in the key with hyphens in the argument box and nothing else? Do I need to append or prefix it with anything?
Introducing ServiceDesk Plus MSP version 10.5: Time Sheet, Google Maps, Zoho Maps integration, and more
ServiceDesk Plus MSP 10.5 brings you some brand new features such as Time Sheet, field service management with Google and Zoho Maps integration, and the MSP Business Dashboard. Upgrade to the latest version of ServiceDesk Plus MSP now! Here are some highlights you can expect to see in the latest version of ServiceDesk Plus MSP: MSP Business Dashboard: Gain insights with a quick snapshot of key business and service desk metrics such as profits, billable and non-billable hours, top ten technicians,
Pre-Deployment Software Uninstall
Hi, We are using a software called Uinson, they are shortly going to be coming out with a new version, which will require us to deploy a new piece of software and uninstall the old version. I am currently trying to configure a pre-deployment task to uninstall the old version before completing the install. I am running into an error stating the handle is invalid. Any suggestions on how to set this up?
Import Bulk Manager's in Active Directory
How to import Bulk User Manager's in Active Directory via ADmanager software?
How to execute a Powershell script
Hello, I'm trying to run a Powershell script on DC, but when I add the script to the Script Repository and deploy it, even though the result is "Executed", when I go to the computer on which the deployment ran, it's like nothing really happened. The question is, how can i run a Powershell script on DesktopCentral...? Am I doing something wrong or is the capability not available? Thank you.
NCM Licensing Professional or Enterprise
Am i allowed to use the Professional Version of NCM even if I have multiple sites (same company) to manage? I dont need the split up between Center and Probe. One server is enough.
Cannot find setting to enable browser plugin category.
I am testing the browser plugin. When I attempt to save a web password I get an error that says "The "Web Accounts" category has been disabled for you by your administrator. I am an admin of the system. Where is this set so I can enable creation of web accounts through the browser plugin?
v10512: Blank Approval email bug fix
SD-80743 : In some cases, a blank approval notification email is triggered. --------------------- Can you elaborate on this bug fix from this release. In version 10017 we recently started using Stage 2 Approval and have seen blank notifications sent out when the following prompt is provided: Last night we upgraded to v11003 and still experience the same blank approval email when submitting an Approver via this prompt.
SDP Cloud using one custom field across all modules
How do I make a custom field available across all modules? I created a Location pick-list field with the names of all buildings in the list. I need this to be available across all modules.
Add Weblogic app to eventlog analyzer applications
Hi there. I was wondering if I can add Weblogic app to eventlog analyzer applications. I already tried to use another application and choose Oracle application but that's didn't work. Thank you
[SDF-38075] New Reminder with default "Remind me before" on 15 minutes
Hello, is it possible to store a default value of e.g. 15 minutes for the reminders? This value "Remind me before" is unfortunately often forgotten and then the reminder does not take place. Thanxx Chris
User Conference
When is there going to be another User Conference in Canada or the United States?
Feature ID : 15372 - OAuth implementation for EWS connectivity
OAuth implementation for EWS connectivity is in our roadmap
Request Dependency Limit: 15
Hello, we're getting an error saying the number of Requests in a dependency group should not exceed 15 (shown below). However, you can change the "Show # per page" setting to be 250 per page, which suggests a much larger number of dependencies is allowed. Is the "number of dependencies allowed" a setting we can increase?
[Tips & Tricks ]Automation to close a ticket when approval is "denied"
We have an Automation in ServiceDesk to close a ticket when its approval is "Denied". This feature is available from 9315 builds of ServiceDesk Plus. In general, the technician had to manually close or change the status of a ticket when it is denied by the approver. An admin of ServiceDesk can enable this option at [Admin tab -> request closing rules and enable "Close requests automatically if approval is denied." ] Click here to know about this feature. Next - [Tips & Tricks] Restrict editing
[Solved]Close request when reject by approver
Hi, I wanna to close request when this request rejected by his approver. What should I do? Do you have any solution to solve this issue? Thanks
file transfer in ssh session for PMP
It's possible to do a file transfer in PMP during the ssh session? Like in RDP session.
Suspend Google account
I am having a problem with the disable policy. Everything works on the AD side perfectly. However, the Google account is not affected. Any assistance would be appreciated.
Servicedesk SSL LINUX version 9409
Hi can you help me I have the servicedesk solution in a linux environment where I want to publish it by https I already did the steps of keystore and csr I already have my certificate which matters to my keystore but at the time of modifying the file / home / user / conf / server.xml to enter the keystore name and password, start service and send me an error message PR_CONNECT_RESET_ERROR. The port has already been changed 443 to https. Can you help me, please.
Report Request - Opened, closed and backlog
Commented on another post, might be simpler to keep separate - report request please. MSSQL 9.2 9227 Ultimately, I just want a report that shows for a given period: Tickets Created in period = (Created Date in period) Tickets Closed in period = (Completed date in period and any value for created date) Current Workload / Backlog of requests = (Any Creation Date but Status not equal to Closed or Resolved) And this data split by current support group. Thanks in advance
Conection to web client failed after installation
Hi, We created a new vm under oracle-linux, installed with "ManageEngine_NetFlowAnalyzer_64bit.bin" Web server port configured 8080 Installation completed succesfully then ran ./run.sh: seems it loads everything correctly and after a while when prompts: Server started in :: [663385 ms] Connect to: [ http://vNetFlow12:8080 ] The computer has network connectivity but there is no way to access the web client On the FW between systems, the conections to http://vNetFlow12:8080 are accepted but aged out
Adselfservice plus send me this error "The account service configured on application was expired"
Adselfservice plus send me this error "The account service configured on application was expired". Review the logs Server_out the key for error is [SYSERR]|[INFO]|[87]: javax.security.auth.login.LoginException: adssp.login.common.error.pwd_expired
HOW DO I PERFORM PERIODIC PASSWORD RESET IN A MULTI DOMAIN ENVIRONMENT
We have 6 domains that have complete trust between them and I am able to sync resources into PMP but unable to successfully reset passwords in the domains except the domain that has PMP application server. PMP Support hasn't been able to help so far. Any ideas on how to resolve this? Thanks.
across domain ports
Hello We have more than one domain. We have the product installed in one domain and need to reset passwords in another domain. We want to use agentless setup. How can I find out what ports need to be open and in what direction to get the product working.
Incident Template vs. Service Catalog
I am having trouble understanding the difference between the Incident Templates section and Templates I can build in the Service Catalog. It appears that I can set the request type in each as either a service or and incident so why are there two seperate systems for creating templates?
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