[Tips & Tricks ]Automation to close a ticket when approval is "denied"

[Tips & Tricks ]Automation to close a ticket when approval is "denied"

We have an Automation in ServiceDesk to close a ticket when its approval is "Denied". This feature is available from 9315 builds of ServiceDesk Plus. In general, the technician had to manually close or change the status of a ticket when it is denied by the approver. 

An admin of ServiceDesk can  enable this option at [Admin tab -> request closing rules and enable  "Close requests automatically if approval is denied." ]


Click here to know about this feature. 


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