Hi all,

I've been tasked with essentially creating a version of the servicedesk in which our facilities team can view related jobs to them.

I'm having an issue when attempting to fetch mail from the second(facilities) address. Both of the addresses are listed in the incoming tab on the mail server setting. The original address(our tech support one) is working flawlessly. 

I have created groups and roles after following older guides on how to set this up. Technicians have been assigned to see the requests which are only relevant to them. However, it seems the servicedesk isn't fetching mail from their account.

Any ideas?