Anybody have a script to accomplish the following?:

1. IF Group = ServiceDesk 

AND

2. On EDIT - Status = RESOLVED

Prompt message "Please check if FCR" {Display YES or NO} = response

IF Response = YES, SET FCR=TRUE, else SET FCR = False

I hope I pseudo coded that so it's understandable. 

Basically, if the group is "ServiceDesk" and they resolve a request, We'd like to prompt them to indicate if it was FCR or not. 

Sometimes they resolve requests and 'forget' to manually mark FCR. 

Thanks!