Next Release : Problem Life Cycle Management & Problem Templates
Dear Users,
The next major release of ServiceDesk Plus Cloud will include "Problem Life Cycle Management & Problem Templates". Below is the brief summary of enhancements :
Problem Life Cycle
Problem life cycle allows admins to design a problem resolution process with built-in guidance for help desk technicians. Through a simple drag and drop process, the SDAdmin can create a visual process builder and define the resolution process. You can create, discuss, and rework the process drafts before publishing the life cycle.
Configure problem life cycle under Setup >> Automation >> Life Cycles >> Problem Life Cycles. Click here to know more.
Sample Problem Life Cycle
Life cycle configurations
Problem Template
Define templates for frequently created problems by including necessary fields and auto-populating them.
Configure problem templates under Setup >> Templates & Forms >> Problem Template
We shall keep this post updated, once it is released.
Please write to us your feedback and queries.
Thanks & Regards,
Saravana Balaji
ServiceDesk Plus Cloud
Topic Participants
Saravana Balaji Subramanian
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