Hi

 

I'm trying to run some reports that will show me all of the tickets that exist where a custom Request - Additional field is not empty so that I can determine how often the field is used.

Let's say we have a custom multi-line field called "Phone". I have tried running a report that filters the Phone field by:

Phone Is Not 'None'

 

(I've also tried without the single quotes.) When this report is run, it still shows me tickets where Phone is "Not Assigned". I've encountered this issue with both single-line custom fields and multi-line. I'd love some help figuring out what to use.