Hello everyone,

This topic sound repeated, but allow me to ask again.

In the SDP, we would like to provide the acknowledge / notification for internal user only. Our current SDP fetch mailbox will contain everything from internal and external. And we would like to enable the notification only for internal user. So it would let external parties aware we have the ticketing system implemented. Because they won't have access anyway.

I tried to use the "Junk Filter" option, but it doesn't look good,

Is there any workaround? Our SDP link with the AD, so every user could be access via their AD account.

Looking forward for advisory.

Warmly regards,

Carmel Lee